“When I order the Item I email Eyetek and let them know I don t want the item to come at my adress, they reply me and said is gonna provide me with a tracking number so I can change my delivery options, waited for 1 day and the second day I send another email to ask them If they send my pack 5 min after I receive an email that my parcel has been received at my adress. That’s not professional!!! They will not gonna provide you with a tracking number in order to change the delivery adress even if they say will do”
Hi I am sorry this delivery did not work out as you expected, the item was shipped by DHL next day delivery and they should text you a delivery slot on the day of delivery with an option to change the time and or address.
Unfortunetely this is not something we have control over once we have handed the parcel to DHL.
We try to offer our customers a fast discrete service but we do have to rely on the couriers to do their job correctly.
Please accept our apologies over any inconveniance caused.
Phil
Director
Eyetek Surveillance.
