“After I purchased the incorrect product by mistake, the return and exchange was straight forward. The tek itself is advanced and it is good to know it is created locally and not in China. I applaud Eyetek initiative and effort.”
“Bought this because it said it was mains powered, when it arrrived I saw it needed 2 x AAA batteries for the digital clock so was disappointed. However after being contacted by Eyetek was informed the batteries are back up for the clock if ever unplugged from the mains. Excellent cust serv in putting this straight for me. Camera is very well hidden and picture is superb quality.”
Hi Andy
The 2 x AAA batteries are for back up for the clock if mains power is removed, the unit is mains powered as described. I am sorry if you found this misleading.
Customer support
“My order was sent to the wrong address so I did not receive it. They were very helpful on the phone and admitted it was their error and a refund has been implemented.”
Hi Andrea
Your refund has already been processed and should show in your bank account shortly, this can take up to 5 working days after we submit the refund to the bank, there is nothing we can do to speed this up.
Please accept my apologies for any inconvenience this has caused you.
“I had a product that was more than 12 years old.
I had already searched eBay and the internet in general, to no avail.
So I contacted Eyetek's Customer Services and they replied almost instantly.
Then they searched overnight and got back to me with two alternative suggestions - what more can you ask for??!!
Absolutely BRILLIANT Customer Service!!”
Hi Patrick
The package is stuck in Belgium customs at the moment and as you know we are trying our best to sort this out.
I do feel its a little unfair for you to give our company a bad review when we have no control over Belgium Customs.
Regards
Mandy
“Poor piece of tech and hardware that's difficult to connect to home WiFi and keep connected for more than 2-3 mins. Extremely overpriced and won't recommend it!!!”
“It would be better if service was by provided 24/7 - or at least at weekends rather than 9-5 mon - fri
If credits are ordered on a Friday evening not put on until after Monday at 9
Even if someone were on call for doing this job”
This review is misleading, You ordered a device that is not advertised for detecting speed cameras or any road cameras for that matter it is for detecting surveillance bugs and hidden indoor cameras.
You had the device for 6 weeks, then rather than contact us to resolve any problems you left a bad review on our website and then initiated a claim with Paypal on the grounds of it not being as described, which PayPal later rejected.
The device was exactly as described and worked well and you had 14 days from receiving it to return it for a full refund if you were not happy with it and it also has a 12-month warranty.
“Everything has gone smoothly, from placing the order to delivery. Item is great and quality is brilliant. Still can't work out how to do the time stamp, despite following the instructions to a T, but not a big issue.”
