“I paid £180 for one of Eyeteks products, on receiving the device I could see it had recorded a video of someone dropping the device on a hard floor in the warehouse/ office. This has damaged video quality so its very grainy.
Also description had said no lights on product but where usb port is their is an obvious blue light.
Disappointed as for me £180 isnt cheap.”
Dear Ellis,
I appreciate your review. Regrettably, this is the first time we've been made aware of an issue with the device, delivered over two weeks ago. We had assumed all was well since we hadn't received any prior feedback. Could you kindly return the device to us, keeping the footage intact? We need to investigate the matter to determine where and how this occurred as it seems strange that there is a video on the device of it being dropped as the recorder only works while plugged in so if it was dropped it would need to be still plugged into the mains supply. On receipt of the item, we will promptly send you a replacement and cover your return postage cost. I sincerely apologise for any inconvenience caused. I will contact you by e mail to sort the return out.
Best regards
Phil Stevens
Director
This customer has put 4 bad reviews one after another because we would not replace a watch camera that was out of warranty, The second review by the same person is about a different product and a different order. We did offer a replacement watch at half price but no reply.
Hi Gareth
I have just seen your product review and I firstly apologise for you not receiving the 64GB card, this was an error on our side, regarding the e mail I can not locate any e mails from you, we never disregard customer e mails. We would not offer a refund until the item is received back, but I can not find any request for a returns form on our system, I have sent you one with this e mail but I’m sure if you can call our support team, we would be able to resolve any problems. The product review is designed for you to give your view on the product i.e. if you like it, does it work etc. If you do decide to return the item just complete the attached returns form and send it with the returned goods and as long as the goods are in the same condition as you received them we will issue you a full refund.
You should have received the camera on Tuesday the 5th of December and is you had notified us that day we would have sent an SD card out straight away. If you choose not to return the camera, we can send a card out on Monday. Regarding the company review you state “Cannot get on Chrome and therefore not on my phone have sent mail for refund but no response?? ” When you say Chrome are you referring to google chrome, as I’m not sure what you wish to get on Chrome. To play back the recordings off of this device you can play them back through the App without Audio but the usual way to play back is to remove the SD card from the camera and play it back through a computer or Laptop.
The product review is designed for you to give your view on the product i.e. if you like it, does it work etc.
The company review is to give your view of the company and how they deal with your order and any problems, complaints etc, I do not think you have given us the opportunity to resolve any problems yet.
Phil Stevens
Director
“Bought a through wall listener but only when you have bought it does the information you that it’s not really suitable for cavity walls which is absolutely correct as only could hear white noise and could hear more just stood next to the wall.
Also not the same device received as advertised so the brief instructions sent wasn’t correct.
I will be seeking a refund for the £174 paid for this useless device.”
Dear Yvonne,
We appreciate your feedback and would like to address your concerns. We are sorry to hear that you are dissatisfied with your purchase, and we understand your frustration, but I do feel you are being a little harsh on both the product and our company with the 1-star reviews for each. If you are not entirely satisfied with your purchase, please don't hesitate to contact us. We are committed to providing assistance and, if necessary, offering a full refund. We will also send you a returns form via email to streamline the process. Our goal is to ensure your satisfaction, and we would have appreciated the opportunity to address your concerns before receiving a negative review.
The unit you received is an updated model, which may differ in colour from the one advertised, now being black instead of silver. The instructions provided still apply to this new version, and we will promptly update the web image to reflect the colour change.
It's important to note that the instructions specify that the product may not work as effectively on hollow walls. If you can hear sounds while standing next to the wall, the microphone is designed to pick up these sounds and amplify them. Additionally, there are alternative methods for using the device through cavity walls, which may enhance its performance in certain situations.
We value your feedback and are here to assist you in any way we can and we'll do our best to ensure your satisfaction with your purchase.
Best regards
Phil Stevens
Director
Hi Patrick
The package is stuck in Belgium customs at the moment and as you know we are trying our best to sort this out.
I do feel its a little unfair for you to give our company a bad review when we have no control over Belgium Customs.
Regards
Mandy
“Poor piece of tech and hardware that's difficult to connect to home WiFi and keep connected for more than 2-3 mins. Extremely overpriced and won't recommend it!!!”
This review is misleading, You ordered a device that is not advertised for detecting speed cameras or any road cameras for that matter it is for detecting surveillance bugs and hidden indoor cameras.
You had the device for 6 weeks, then rather than contact us to resolve any problems you left a bad review on our website and then initiated a claim with Paypal on the grounds of it not being as described, which PayPal later rejected.
The device was exactly as described and worked well and you had 14 days from receiving it to return it for a full refund if you were not happy with it and it also has a 12-month warranty.
“I had ordered the product on the Eyetek website(usb port). The product had arrived.I tried to set it up by downloading the dv380 app, but it did not allow me to download. I had contacted a member of the Eyetek team and she had sent me a new QR code to download the app from. As I scanned it it had downloaded the app but weren’t loading up as it said the app was not supported by Apple. Also the order reference number was not displayed via email.”
