dust spares ltd Reviews

Name: dust spares ltd
Address: Unit 6, Wistow Road, Leicester, Kibworth
Rating: 4.84

4.8 Rating 926 Reviews

96 %

of reviewers recommend dust spares ltd

4.8

Based on 926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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dust spares ltd 5 star review on 15th July 2023

Anonymous

dust spares ltd 5 star review on 29th November 2022

THOMAS H

dust spares ltd 5 star review on 9th March 2022

Robert

dust spares ltd 5 star review on 29th October 2021

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bags I bought were of good quality and dispatched promptly. Unfortunatly the chosen courier claimed no one was in despite being an industrial unit in use from 06.30 until 18.00. The delivery was dumped at a shop, fortunatly no too far away.”

Helpful Report

Posted 3 weeks ago

Dear David, Thank you so much for your 4-star rating of Dust Spares Ltd. We greatly appreciate your feedback and support. We are delighted to hear that the bags you purchased were of good quality and were dispatched promptly. We take pride in ensuring top-notch products and efficient delivery for our valued customers. However, we apologize for the inconvenience caused by the chosen courier's claim of no one being in, despite it being an active industrial unit from 06.30 to 18.00. We understand your frustration. Fortunately, the delivery was still successfully dropped off at a nearby shop, which lessened the inconvenience. We truly value your business and thank you for choosing Dust Spares Ltd. Should you have any further concerns or need any assistance in the future, please do not hesitate to reach out to us. Best regards,

Posted 3 weeks ago

“I thought a little excessive for delivery charge other than that great cheers”

Helpful Report

Posted 1 month ago

Dear M, Thank you for taking the time to rate Dust Spares Ltd. with 4 stars. We appreciate your feedback and are pleased to hear that you had a great experience with our company. We understand your concern about the delivery charge. We constantly strive to provide the best value for our customers, and we will take your feedback into consideration for our future improvement. Thank you once again for your rating and for choosing Dust Spares Ltd. Should you have any further suggestions or queries, please do not hesitate to reach out. We are here to assist you. Cheers,

Posted 4 weeks ago

“Good value and service. Used D S before and will use them again.”

Helpful Report

Posted 1 month ago

Hi Michael, Many thanks for your review! Looking forward to hearing from you in the future! :) Kind regards, Dust Spares Customer Services

Posted 1 month ago

“Good service prompt delivery”

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Posted 2 months ago

Good morning, Thank you for taking the time to leave us a review! Many Thanks, Stacie and The Dust Spares Team

Posted 2 months ago

“Swift and efficient”

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Posted 2 months ago

Thank you so much for taking the time to leave us a 4-star rating, we greatly appreciate it! We're thrilled to hear that your experience with Dust Spares Ltd was swift and efficient. We strive to provide our customers with top-notch service, and your feedback reaffirms that we're on the right track. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you once again for choosing Dust Spares Ltd!

Posted 2 months ago

“Items in stock and delivered quickly”

Helpful Report

Posted 3 months ago

Dear Ken,Thank you for your four-star rating of Dust Spares Ltd! We appreciate your feedback and are delighted to hear that you had a positive experience with our products and services. At Dust Spares Ltd, we strive to ensure that we have a wide range of items in stock and deliver them promptly to our valued customers. Your satisfaction is our top priority, and we are thrilled to know that our efforts are paying off. Thank you once again for taking the time to rate us. We look forward to serving you in the future and providing you with the same level of exceptional service. Best regards,

Posted 3 months ago

“Great service arrived on time only thing changed me for delivery after being over free delivery amount.”

Helpful Report

Posted 3 months ago

Good morning Nick, I am glad to hear you had great service and all arrived on time 😊 The free delivery threshold is for orders over £350 ex vat. I can see that your net total fell under this, resulting in a delivery fee. There is also a calculator at the checkout letting you know how much is required to hit this. Thank you for taking the time to leave us a review, we appreciate it! Many Thanks, Stacie and The Dust Spares Team

Posted 3 months ago

“Part of my order was deliverd wrong items. On contacting Dust Spares, this was quickly put right by next day delivery. Thought the carriage on main order was somwhat high as the items were not large or heavy.”

Helpful Report

Posted 3 months ago

Dear Malcolm, Thank you for taking the time to leave us a 4-star rating for your experience with Dust Spares Ltd. We truly appreciate your feedback and are glad to hear that we could promptly rectify the issue with the wrong items in your order through next day delivery. We value your observation regarding the carriage cost on your main order. We strive to ensure that our pricing remains competitive and reflective of the products being shipped. We will review this aspect closely to see if any adjustments can be made in the future. Once again, we appreciate your feedback and are grateful for your support. If you have any further questions or need assistance, please don't hesitate to reach out to us. Best regards

Posted 3 months ago

“Issue with product ordered but very quickly rectified, excellent customer service”

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Posted 4 months ago

Thank you Kev for your 4 star rating of Dust Spares Ltd! We are delighted to hear that you are satisfied with our customer service. We take great care to ensure the product you order meets all expectations and are pleased to hear it was rectified quickly. Your feedback is greatly appreciated!

Posted 4 months ago

“Item delivered on time and was exactly as described on the dust spares website, a very satisfied customer thank you for supplying the ducting”

Helpful Report

Posted 5 months ago

Good afternoon Robert, You're welcome! We're thrilled to hear you're satisfied with your purchase and that the item was delivered on time and as described. If you have any more needs in the future or questions, feel free to reach out. Thank you for choosing us, and we appreciate your positive feedback! Many Thanks, Stacie and The Dust Spares Team

Posted 5 months ago

“Good service, components were the correct quality and delivered within a reasonable period of time”

Helpful Report

Posted 6 months ago

Good morning Philip, Thank you for taking the time to leave us a review, we appreciate it! Many Thanks, Stacie and The Dust Spares Team

Posted 6 months ago

“very good prompt service”

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Posted 6 months ago

Good morning, Thank you for your kind words! We're committed to providing prompt service, and we're delighted you had a positive experience. Many Thanks, Stacie and The Dust Spares Team

Posted 6 months ago

“I Have 1 issue i ordered a 125mm dia Tsection and a 125mm dia angle bend and they don't fit inside each other, which doesn't really make sense. Kind regards Mark.”

Helpful Report

Posted 6 months ago

Good morning Mark, Thank you for taking the time to leave a review. Both T section and bends are male ended (outside diameter) and require a female coupler (Inside diameter) to fit together. This is mentioned on the description at the bottom of the page and is a related product. To make this more visible, we will get this mentioned in the top description for these types of products. Again, we appreciate you taking the time to leave us a review and bringing this improvement to our attention. 😊 Many Thanks, Stacie and The Dust Spares Team

Posted 6 months ago

“Good advice and helpful service couldn’t ask for more”

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Posted 6 months ago

Hi Ian, Thank you for your review! Many Thanks, Stacie and The Dust Spares Team

Posted 6 months ago

“Fast and efficient, got our dust bags next day”

Helpful Report

Posted 6 months ago

Good afternoon Alex, That's fantastic! We're thrilled to hear that our service was fast and efficient, and that you received your dust bags the very next day. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Many Thanks, Stacie and The Dust Spares Team

Posted 6 months ago

“quite good service delivery time could be improved”

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Posted 7 months ago

Hi Jamie, Thank you for your review! Your feedback has been passed on to the relevant department. Many Thanks, Stacie and The Dust Spares Team

Posted 7 months ago

“the products are good and well made but I ordered a 200dia 60deg bend but got a 200dia 90deg the 200dia Y section was right! but I did not get them till Monday the 25/09 and had to get them from the post office. being an engineer I have modified the 200dia 90deg to 60deg so it is now fitted, good job I'm a good welder!”

Helpful Report

Posted 7 months ago

Good morning John, Thank you for your feedback, and I appreciate your understanding in modifying the 200dia 90deg bend to a 60deg bend to make it work. I apologise for the mix-up with your order, and I'm glad to hear that you found our products to be of good quality. We'll strive to improve our order accuracy in the future to ensure a smoother experience for you. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. Many Thanks, Stacie and The Dust Spares Team

Posted 7 months ago

“Excellent quality products (floppy filter bag and dust bags). Good, responsive customer service. Postage a bit high for the products sent, although next day delivery. I'd certainly use Dust Spares again if the order is enough to justify the post and would go 5 stars if not for this.”

Helpful Report

Posted 7 months ago

Good afternoon, Thank you for your feedback! We're pleased you found our products and customer service to be excellent. We understand your concern about postage costs and will consider this in our shipping policies. We hope to serve you again and earn that 5-star rating in the future. Many Thanks, Stacie and The Dust Spares Team

Posted 7 months ago

“Very good.”

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Posted 7 months ago

Good afternoon, Thanks for the review!! 😎 Many Thanks, Stacie and The Dust Spares Team

Posted 7 months ago

“Got what I ordered. Delivery on time. Found the web site a bit clunky!”

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Posted 8 months ago

Good afternoon Richard, Thank you for taking the time to leave us a review. With reference to the website, if you are able to send over some more information on what pages you found clunky, I can certainly take a look into how we can improve this experience. Our email is info@dustspares.co.uk, or phone 03456800696. Many Thanks, Stacie and The Dust Spares Team

Posted 8 months ago

dust spares ltd is rated 4.8 based on 926 reviews