Name: dust spares ltd
Address: Unit 6, Wistow Road, Leicester, Kibworth
Rating: 4.84

“Delivery was way too expensive.”

Posted 5 months ago

Dear Toby, Thank you for your feedback regarding the delivery costs, we’re sorry to hear that you found the costs to be higher than expected. As per our telephone conversation you had selected our premium delivery service, which does come at a higher rate due to its expedited nature and added convenience. A standard service is available. As mentioned please don’t hesitate to contact us if you’d like assistance in selecting the most cost-effective option for future orders. Best regards, Dust Spares Ltd

Posted 5 months ago

“Arrived in good time , you couldn't provide me with a nessarary invoice”

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Posted 7 months ago

Dear Lloyd, We're glad to hear that your order arrived on time. However, we sincerely apologize for not being able to provide you with the necessary invoice. Your comments are important to us and has been fed back to the relevant team. Thank you for choosing Dust Spares Ltd. If there's anything else we can do for you, please don’t hesitate to reach out. Best regards, Dust Spares Ltd

Posted 6 months ago

“Very little communication at all Took a long time to dispatch or be delivered Item is spot on as described”

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Posted 1 year ago

Good morning, Thank you for taking the time to leave us a review. I can see, from your order number that your order was placed 12/03 with an estimated date of 22/03. This would have been advised on your order confirmation. Your order was dispatched on 19/03 and delivered 20/03 - earlier than expected. The chosen courier DPD would have sent you tracking information when the order was ready and out for delivery. We're thrilled to hear that the item you received was exactly as described. Providing accurate product descriptions is a priority for us, and it's great to know that our efforts have been successful in ensuring your satisfaction. If you have any further questions or queries, please don't hesitate to get in touch by phone or email. Many Thanks, Stacie and The Dust Spares Team

Posted 1 year ago

“The item was for resale but arrived with Dust Spares tape and re-order information all over it. It would be good if there was an option for unmarked packaging when the items are for resale”

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Posted 1 year ago

Good morning, Thank you for taking the time to leave a review. There is a special instructions sections at checkout where you can put information like asking for goods to be sent under plain cover, with no delivery note - or putting purchase order numbers in there. This information is then passed to the warehouse team. Many Thanks, Stacie and The Dust Spares Team

Posted 1 year ago

“The product is excellent as usual, just what I needed. The only negative, as it was when I ordered something last time from Dust Spares, is the delivery. Apparently, on this occasion, the first delivery by Mohammad "missed me". However, as we're a school with 430 people and someone is here from 4.30am until 6 pm, I'm not convinced that Mohammed even came to the school, as we would have known. Steve”

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Posted 1 year ago

Dear Steve,Thank you so much for taking the time to leave us a review about your experience with Dust Spares Ltd. We truly appreciate your feedback! We are thrilled to hear that our efforts have made you happy. Providing excellent customer service and ensuring customer satisfaction are our top priorities. We strive to consistently deliver high-quality products and efficient service to meet your needs. If there is anything else we can do to assist you or provide further support, please do not hesitate to reach out. We are here to help however we can!

Posted 1 year ago

“Jury is out. Still waiting for the completion of my order as you sent the wrong bit.”

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Posted 1 year ago

Good morning Peter, Thank you for your feedback about Dust Spares Ltd. I can see that the correct item was sent via Royal Mail 12/12. This should be with you within the next few days. If not, please give us a shout at info@dustspares.co.uk by Wednesday 20th, and we can get this looked into for you. Kind regards The Dust Spares Team

Posted 1 year ago

“OK delivery came earlier than advised very good”

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Posted 1 year ago

Good afternoon Ben, Thank you for sharing your experience! We're thrilled to hear that the delivery exceeded expectations. We truly appreciate your feedback and would love to know how we can turn your experience from a 3 star into a 5-star one. Your input is valuable to us, and we're here to make things even better. Thanks again for taking the time to leave a review! 🌟🚚😊 Many Thanks, Stacie and The Dust Spares Team

Posted 1 year ago

“Order took over a week to be delivered . To be fair I was kept informed of the problems with the delivery company but hoped to get the materials in time to complete the job.”

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Posted 1 year ago

Good afternoon Andrew, I can see that your order was despatched on time and unfortunately encountered some delays within the courier system. I can only apologise for the inconvenience caused with this delay and the further delays with completing your job! We appreciate you leaving us a review, as this means we can investigate where we may have gone wrong and put procedures in place to rectify. Many Thanks, Stacie and The Dust Spares Team

Posted 1 year ago

“The product itself is fine, but I thought the delivery charge was excessive, added to that customs fees and a 19 pound item cost me nearly 55 pounds to deliver to Ireland, I've ordered various products from UK companies since Brexit and they didn't incur such high costs”

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Posted 1 year ago

Good morning Kevin, Thank you for your review. Completely appreciate where you are coming from with reference to the carriage costs. We get a set figure from the courier and keep this as low as possible when we pass this over to our customers. From your order I can see that you are in Republic of Ireland, which then unfortunately incurs some further fees with it going "Outside mainland UK" We appreciate you bringing this to our attention and hope you can understand our balancing act of using good credible couriers who deliver and trying to keep the costs as low as possible. If you have any questions or queries, please don't hesitate to get in touch. Many Thanks, Stacie and The Dust Spares Team

Posted 1 year ago

“Excellent products and service but delivery is extremely expensive even when spending upwards of £100.”

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Posted 1 year ago

Good morning, Thank you for taking the time to leave us a review. Orders £295 and over receive free delivery. The delivery charge applied if going via DPD depends on quantity and/or weight as this is the conditions at which DPD provide. I can see the charge on your order was DPD £9.99, which is the cheapest we supply. We do try our best to keep carriage costs as low as we can and review these costs frequently. Due to recent news reference Tuffnells going into administration, you can appreciate that we try to absorb any price increases from our couriers before passing them on. Many Thanks, Stacie and The Dust Spares Team

Posted 1 year ago

“Products are generally ok, but delivery charges are extortionate!”

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Posted 2 years ago

Good morning, Thank you for taking the time to leave us a review! Many Thanks, Stacie and The Dust Spares Team

Posted 2 years ago

“First time I had used them”

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Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us a review, we appreciate it! 😊 Many Thanks, Stacie and The Dust Spares Team

Posted 2 years ago

“I have ordered 6m long duct but the length received is more like 5.3m only. I don't think I will buy from them again.”

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Posted 2 years ago

Good morning, Thank you for taking the time to leave us a review. The goods are supplied in a compressed length, so may appear to be shorter when it arrives. Once stretched out, it should hit the 6m that was ordered. I can't see anything on our system to show any contact was made reference a short length. Please get in touch and we can get this rectified as soon as possible for you. Many thanks, Stacie and The Dust Spares Team

Posted 2 years ago

“The product arrived within 2 days which was fine. However, there was a message on the package, do not sign for this if the package was damaged. The package was damaged and we did not have the opportunity to sign for the package. The courier (DPD) had instructions to leave the package in a coal bunker to the right of our front door. He left the package in the wheelie bin to the left of the door. I recommend you do not use that firm again. Hence the mark of 3.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us a review. We put these labels on each parcel so that it can remind the customer to sign for the goods damaged if possible. This makes it easier for us to claim from the courier. As you had requested a safe place, we understand that you would have been unable to sign for this as damaged. If there was anything inside that was broken or couldn't be used, please get in touch with us so we can rectify this for you. I apologise on behalf of the courier company that they didn't adhere to the instructions. We have regular meetings with our area manager at DPD and have noted down your feedback. Kind regards, Stacie and The Dust Spares Team

Posted 2 years ago

“Hi I've not opened the box yet,as need to take to customer with damaging them,so I can't give you a review as I've not opened the box. It take three days longer to deliver as the delivery address was wrong this might of been me not putting the right address I wanted it delivered to,you can check this out ,and let me know that would be great thanking you in advance Marios.”

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Posted 2 years ago

Good Afternoon Marios Nice to speak to you earlier, glad we could help with clarifying the delivery location. If there is anything further you need, please don't hesitate to get in touch on 03456800696 or email us at info@dustspares.co.uk. Kind regards, Craig and The Dust Spares Team

Posted 2 years ago

“Upon ordering, I was told that my order would be delayed whilst parts came in. At least this was made clear, some companies wouldn't bother to mention it.”

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Posted 2 years ago

Good afternoon James, Thank you for taking the time to leave us a review, we really appreciate it! Many Thanks, Stacie and The Dust Spares Team

Posted 2 years ago

“To be fair I think they are fine. The delivery company they used was totally hopeless and only brought 1 of the 2 items. Then took over a week to get the other even though the customer services did seem to be doing a they could. This time DPD postponed the 2nd delivery. Just bad luck maybe.”

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Posted 2 years ago

Good morning Mark, Thank you for taking the time to leave us a review. Completely understand your frustration with the courier companies. Once despatched, we can only hope it goes smoothly and can see that it didn't in your case. Please accept my apologies for this inconvenience. I can see that the replacements we sent out have been delivered, if this isn't the case, please get in touch and I can chase them. Kind regards, Stacie and The Dust Spares Team

Posted 2 years ago

“Great products and good prices. After sales marketing absolute nightmare, emails constantly of offers etc, far to much.”

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Posted 2 years ago

Hi Michael, Thank you for taking the time to leave us a review. You can unsubscribe from the newsletters at the bottom of each email. If you would prefer us to do it from our end, please don't hesitate to get in touch at info@dustspares.co.uk. Many Thanks, Stacie and The Dust Spares Team

Posted 2 years ago

“not received them yet ,2 days late”

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Posted 2 years ago

Good morning Nick, Thank you for taking the time to leave us a review. I have looked into your order. It was placed after our 14:30 cutoff point Friday, so the order was dispatched on the next working day - Monday. Tracking with DPD shows they were unable to deliver yesterday, but showing as out for delivery today. You should have received an email from them with the time frame. Unfortunately, once dispatched we have no control over the couriers (Wish we could 🙄). If you have any further problems, please don't hesitate to contact me @ info@dustspares.co.uk 😊 Thank you again, Stacie and The Dust Spares Team

Posted 2 years ago

“Very poor delivery again. Prices seem fair but very disappointed. Promised Tuesday then nothing had to write a snotty email and then was delivered next day.”

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Posted 3 years ago

Good afternoon Matthias, Thank you for taking the time to leave us a review. I completely understand your frustration. We try to track our parcels daily to ensure any errors or delays are caught beforehand. Unfortunately this was missed and only notified when you contacted us. We have implemented a new system to try and get on top of these sooner. In complete transparency, it looks like your order was collected by our other courier and went into their system instead of out with DPD. We put a new order on FOC and dispatched it that same day on a next day service. I can only apologise for the way your order has been received. We do try our best to make sure goods arrive undamaged. When we hand the orders over to the couriers, we can only hope they look after the goods as we would. Upon looking at your photo, it appears DPD have resealed this box. If anything is missing or damaged, please let us know so we can get onto this asap for you. We appreciate you bringing this to our attention a few days ago. Whilst we do try to avoid any errors, they do unfortunately happen but we also try and put things in place to try to prevent the same thing from happening again. Again, thank you for taking the time to leave us a review. If you have any questions or queries, please don't hesitate to get in touch! Kind regards, Stacie and The Dust Spares Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

dust spares ltd Reviews