dust spares ltd Reviews

Name: dust spares ltd
Address: Unit 6, Wistow Road, Leicester, Kibworth
Rating: 4.84

4.8 Rating 914 Reviews

96 %

of reviewers recommend dust spares ltd

4.8

Based on 914 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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dust spares ltd 5 star review on 15th July 2023

Anonymous

dust spares ltd 5 star review on 29th November 2022

THOMAS H

dust spares ltd 5 star review on 9th March 2022

Robert

dust spares ltd 5 star review on 29th October 2021

Pete

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A bit disappointed. In short, the fault is mine - I ordered lots of 150mm fittings and then two 160mm lengths of duct. No one in the order procurement chain flagged this and instead of questioning if I had made a mistake, they just shipped it. Some parts arrived damaged - probably not the cheapest place if you shop around but they are convenient. Ordered some adaptors elsewhere, and I've solved the issue.”

Helpful Report

Posted 2 months ago

Good morning Callum, Thank you for taking the time to leave us a review! I can understand how frustrating this would have been and we do try our best to check over each order as they come through the system and get in touch. With reference to the damaged items, if this happens again then please do get in touch and we can get this resolved for you as soon as possible. Many Thanks, Stacie and The Dust Spares Team

Posted 2 months ago

“Great service from dust spare , delivery was another question ? Told van unable to deliver twice ( questioned staff present that day and no one had attempted to deliver) Had to change delivery address which cost again ? Possibly hacked my visa account (delivery company NOT Dust Spares.”

Helpful Report

Posted 10 months ago

Good afternoon, Thank you for taking the time to leave us a review. There seems to have been some information missing from your delivery address so unfortunately the courier was unable to locate. My colleague called to get more information on where the address was and the address subsequently changed on the phone and an additional fee paid to amend this. I am sorry for any inconvenience caused from this. If you require an additional assistance please contact us on 03456800696 or info@dustspares.co.uk Many Thanks, Stacie and The Dust Spares Team

Posted 10 months ago

“Hi all long pipe it's split and one hole”

Helpful Report

Posted 1 year ago

Good morning, Thank you for taking the time to leave us a review. I can see there was a delay within the courier system with an item, but unfortunately haven't been made aware of any damages to these items. I have reached out via email to see if we can get this resolved for you. Kind regards, Stacie and The Dust Spares Team

Posted 1 year ago

“Received our dust bags next day. But the packaging was terrible. With 3 large boxes all split open and the contents spilling out. Far too much weight in each box to be able to deliver intact. Not couriers fault, totally down to packaging.”

Helpful Report

Posted 1 year ago

Good morning Neil, Thank you for taking the time to leave us a review. We completely agree that the conditions of which your order was packaged, is unacceptable. This information has been passed to the warehouse manager, who will provide further training. We appreciate you bringing this to our attention. Many Thanks, Stacie and The Dust Spares Team

Posted 1 year ago

“I ordered a 160 100mm reducer. On the web page it said I would need a coupler to connect to a 160mm outlet, which I did. When the items arrived, the coupler and the 160mm end of the reducer were exactly the same size and so the coupler was no use. I called and discussed this with the customer services person who stated I had ordered the wrong coupler - I needed a female not a male coupler. I stated that the web site didn't mention that their were two different types, and in any case, why send a coupler that wouldn't fit the reducer? I have now ordered (at my cost) the correct coupler and hope this does the job. I am disappointed at this for obvious reasons. I would have accepted an FOC replacement.”

Helpful Report

Posted 1 year ago

Good morning Duncan, Thank you for taking the time to leave a review. I have taken a look into this and can see it is mentioned in the description at the top of the product and the bottom: *Male ended both sides to fit directly inside Spiral Duct - Female coupler required to fit to other male ended parts* As this was stated on the website, unfortunately we were unable to send out a replacement. I understand your frustrations and have passed on your feedback to the relevant department. Many Thanks, Stacie and The Dust Spares Team

Posted 1 year ago

“Excellent Service from Dust Spares Ltd who despatched on time but unfortunately they use DPD as the courier who seem incapable of making a delivery on the correct date to the correct address and who state that they have left items with people that don't exist at the wrong addresses. Would Recommend Dust Spares Ltd but their reputation is tarnished with their selected courier.”

Helpful Report

Posted 1 year ago

Good morning Terence, Thank you for taking the time to leave us a review, I'm sorry it had to be 2 stars. I tried to call a few times this morning, but unsuccessful. I can see that DPD attempted delivery last Friday. Once notified, we contacted DPD and got it out for delivery Monday, to which it's now showing as successfully delivered. If this is incorrect, please can you let me know ASAP and I can get onto this for you again. If there is anything further you need, please don't hesitate to get in touch on 03456800696 or email us at info@dustspares.co.uk. Kind regards, Stacie and The Dust Spares Team

Posted 1 year ago

“I still haven’t received my order I paid for next day but I still haven’t received it”

Helpful Report

Posted 1 year ago

Good afternoon Michael, Thank you for taking the time to leave us a review. I have looked into this and can see it was attempted a few times and then put as a return to sender. I can only apologise for the inconvenience. I have spoken to your colleague today and am arranging for this to go back out Monday, as per their request. I will personally keep an eye on the order to ensure safe arrival. Many Thanks, Stacie and The Dust Spares Team

Posted 1 year ago

dust spares ltd is rated 4.8 based on 914 reviews