DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“The lock assembly that I ordered arrived on time and was a perfect fit.”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“I have ordered electrical trunking from DIY Direct on several occasions, each time it has been delivered on time and very well packaged. I have absolutely no issues with this company or their products and would highly recommend them. Their communications are first class. Don’t hesitate to order from them, you will not be disappointed. Thank you DIYDIRECT !”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“All good. No issues at all with this company. Will definitely use again in the future.”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Easy to use website, product as described and a good delivery time. Could not really ask for more”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Great Company!”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Good service product fits great. Fast and efficient service. Will use them again.”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“order received the day after ordering”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Very prompt service goods arrived next as promised.”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Perfect product. Fast delivery. Thank you”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Great prices and fast delivery everything I need for business”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Fast delivery and excellent quality”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Quick delivery,inset hinges did the job..Would use again.”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Very pleased with the switch back plates that I purchased and certainly they deserve better than 3 stars, but the delivery took 14 days, which is why I have marked the order down.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We are glad to hear that you were pleased with your product but on this occasion have been sadly let down by Royal Mail. If such circumstances occur, please contact our customer services who will be able to help and advise further.

Posted 2 years ago

“Order delivered on time”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Strong, thick casting, very good products.”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Great service as always”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“I chose DIY Express as they had the item I wanted at a reasonable price however, if they keep hassleing me for reviews, I shall not use them again.”

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Posted 2 years ago

Thank you for taking the time to leave us a review, we are pleased that you were happy with our pricing, but we are very sorry that you felt hassled to leave a review. A review invitation is sent automatically 11 days after your order, with a reminder sent automatically 5 days later if appropriate, so if you received more than this then do please let us know.

Posted 2 years ago

“Received within 24 hours of ordering. Fabulous service!”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Excellent service . quick post. Vent is just what I needed.”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

DIY Direct is rated 4.8 based on 1,397 reviews