DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,398 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,398 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Needed some hinges for wooden bathroom seat - this was best price I could find (including postage) - quick delivery too.”

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Posted 5 years ago

“Easy to order. Quick efficient dispatch. Good products.”

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Posted 5 years ago

“Great product, no issues”

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Posted 5 years ago

“Online ordering easy, dispatched very quickly”

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Posted 5 years ago

“Great selection at brilliant prices and fast delivery”

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Posted 5 years ago

“Excellent service. Well packaged and really quick delivery. I will definitely use again.”

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Posted 5 years ago

“Product arrived and quality was great.”

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Posted 5 years ago

“Very quick to arrive and exactly as described. My one criticism is the parcel was packed with plastic 'spacer' where brown paper could have been used.”

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Posted 5 years ago

“The service I received from DIYDIRECT.COM was top notch. Speedy despatch and very responsive to problems, of which I had a few regarding the manufacturing of the product, not the service. Issues dealt with immediately and courteously. For customer service, all round professionalism. One star knocked-off because of the inconvenience to me of having to deal with some imperfect products.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Phenomenal service. Well packaged and extremely fast delivery. Would recommend to all.”

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Posted 5 years ago

“Superb...ordered lunchtime, received pm the following day and goods perfect. What more can you ask for.”

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Posted 5 years ago

“Good value locks, delivered in a couple of days.”

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Posted 5 years ago

“Order as described. Delivery was quick and when promised. Kept up to date every step of the way. Very happy.”

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Posted 5 years ago

“Very prompt delivery and good product thanks so refreshing to get a humane mouse trap instead of the horrible poisons and traps on market”

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Posted 5 years ago

“Easy to order. Great price and turned up within 2 days. Highly recommended”

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Posted 5 years ago

“A good company to deal with, my order was sent on time, so no problems at all.”

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Posted 5 years ago

“Very pleased with the Suffolk latches but yet to install them”

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Posted 5 years ago

“Great price, great service.”

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Posted 5 years ago

“Very good perfect for what I needed A+”

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Posted 5 years ago

DIY Direct is rated 4.8 based on 1,398 reviews