DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,406 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with my purchase and fast delivery”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Very happy with items just whot I was looking for perfect”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Speedy service and excellent packaging which can make such a difference in view of the way parcels can be handled by various couriers!”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Was searching for a placement bulb for my mag lamp for 3 months. DIY Direct had my size in stock. Ordered Sunday, out for delivery on Monday, received on the Tuesday. Brilliant thank you.”

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Posted 2 years ago

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Posted 2 years ago

“I struggled to find the correct size and style of hinge for my rather old wardrobes. These were almost a perfect fit and with a bit of tweaking, did the job. I'd given up hope of finding replacements until a family member recommended this company.”

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Posted 2 years ago

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Posted 2 years ago

“Excellent quality hinges; easy to attach. A really solid article.”

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Posted 2 years ago

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Posted 2 years ago

“Product as stated and received next day. Very goods service.”

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Posted 2 years ago

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Posted 2 years ago

“Good quality item, quick delivery and great value for money.”

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Posted 2 years ago

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Posted 2 years ago

“Satisfactory purchase of toilet fittings, I should have ordered new brass screws as well.”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“I bought gold brass knobs from DIY Direct which l had previously purchase some elsewhere. DIY Direct was much cheaper and delivered the next day .Great value and quick delivery, l am very pleased with product and service.”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it

Posted 2 years ago

“Excellent products, well packaged and delivered quick. Would definately recommend.”

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Posted 2 years ago

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Posted 2 years ago

“Products arrived very quickly. No problems. Thank you!”

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Posted 2 years ago

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Posted 2 years ago

“Quick service”

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Posted 2 years ago

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Posted 2 years ago

“Really good item have purchased before and delivery excellent”

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Posted 2 years ago

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Posted 2 years ago

“Order arrived in double quick,and were perfect for the job in hand”

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Posted 2 years ago

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Posted 2 years ago

“I selected what I believed to be an appropriate replacement hinge for my M &S Sonoma dresser (one of mine had broken; many years old plus a house move dismantle). I got my order a little bit wrong; there are three doors (6 hinges), so I bought three pairs of what I think are called fully inset. Once receiving them and offering them up, I could see the ones I bought are good for the outer doors but I need something like a half inset on the middle door. I used my old ones for the time being. Back to the ones that were correct; the plate holes almost lined up but had to re-drill the inside of the cabinet. They fitted the door rout perfectly. The soft close element is a delight. I intend to properly replace the two on the middle door and purchase the correct hinges to do the three bottom doors, which fit the same as the uppers. All excellent including despatched and delivery.”

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Posted 2 years ago

“Excellent service, easy to use website and such a speedy delivery - would highly recommend!”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Top quality hinges. Very pleased”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Item arrived very quickly, well packaged, and at a competitive price. I will certainly use this company again.”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it and we look forward to your return!

Posted 2 years ago

“Ordered on the Friday morning arrived Saturday afternoon.”

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Posted 2 years ago

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Posted 2 years ago

DIY Direct is rated 4.8 based on 1,406 reviews