DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,406 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant next-day delivery -and ordered items just right!”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Well packaged and good product and service… what more can one ask!…”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Needed a replacement hinge for a wardrobe. Had no idea what it was called or how to differentiate between all the different types that essentially looked the same. But the super clear images and description made it possible to choose the correct hinge. Great price and delivered super quick. Couldn’t be happier and highly recommended. Great job!”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“very impressed that one i was able to get this particular product and two that i got it delivered in a day”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Prompt delivery and reasonably priced product. Excellent service.”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Absolutely excellent service. Couldn’t find this product locally and it was recommended. DIY DIRECT communicated well and the product was excellent.”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it and the pictures look great!

Posted 2 years ago

“Excellent service, arrived quickly.”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Super fast and super cheap - excellent thank you!”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Very impressed by the prompt and efficient service I received”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Great service and value for money. Although delivery is a bit pricey. But overall very happy.”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Good service and in time delivery”

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Posted 2 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 2 years ago

“Delivered the requested items efficiently. Price seemed ok too.”

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Posted 2 years ago

Thank you for taking the time to leave us a five star review, we really appreciate it.

Posted 2 years ago

“Correct order and arrived very quickly. Excellent”

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Posted 2 years ago

Thank you for taking the time to leave us a five star review, we really appreciate it.

Posted 2 years ago

“Excellent service Delivery was on day expected The order was correct I will certainly use your website again”

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Posted 2 years ago

Thank you for taking the time to leave us a five star review, we really appreciate it.

Posted 2 years ago

“Placed my order from a very easy to follow website easy to follow the payment and then just sat back Delivery within 2 days of my purchase would still have been waiting at DIY shop for the same items thank you job done”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“Prompt service at reasonable prices”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

“brilliant quick service many thanks at reasonable prices”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Purchaed 2 large plastic grills , adjustable with bug vents. Ideal to replace large original vents in a refurbished flat”

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Posted 2 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 2 years ago

“Thank you for the air vents. They are exactly the right size, which has been difficult to come by for an older property. They came within two days on a standard postage. And the price is excellent. Fantastic products at fantastic prices and excellent customer service. Many thanks.”

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Posted 2 years ago

Thank you for taking the time to leave us a five star review, we really appreciate it.

Posted 2 years ago

“We found what we needed here when we couldn’t find it at other major DIY stores. Fast, efficient service. Definitely recommend to others. Excellent.”

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Posted 2 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 2 years ago

DIY Direct is rated 4.8 based on 1,406 reviews