Direct Water Tanks Reviews

Name: Direct Water Tanks
Address: Direct Water Tanks, Randall Park Way, Retford, Direct Water Tanks, Randall Park Way, Retford, Nottinghamshire
Rating: 4.75

4.8 Rating 994 Reviews

95 %

of reviewers recommend Direct Water Tanks

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Direct Water Tanks 5 star review on 3rd June 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent service, no problems at all :”

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Posted 2 years ago

Hi Steven, thank you for your order and for your feedback. We aim for excellent service, so it is great to hear your feedback. We look forward to hearing from you again soon.

Posted 2 years ago

“Very quick delivery and very efficient quality products”

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Posted 2 years ago

Hi Taylor, thank you for your order and for your feedback. We aim for great products and great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Good Price - good product - Thanks”

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Posted 2 years ago

Hi Peter, you are most welcome. Thank you for your order and for your feedback. We always aim for great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Great tank.”

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Posted 2 years ago

Hi Joseph, thank you for your order and for your feedback. We're glad to be of service!

Posted 2 years ago

“i had a very positive experience with the customer service and delivery of items. before purchasing my item i reached out for more information regarding the product i required which i had a very positive response and was very helpful. the delivery of the product was also very timely and the driver even called me to confirm address of the site which was very great.”

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Posted 2 years ago

Hi Sarbjit, thank you for your order and for your feedback. We always aim for great service, so it is brilliant to hear your thoughts on your experience with us. It's also a bonus to hear that our couriers were just as efficient! We look forward to hearing from you again soon.

Posted 2 years ago

“I only ordered a stirrup pump; which came in two parts. Assembly instructions would have been helpful.”

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Posted 2 years ago

Hi Mark, thank you for your order and for your feedback. We apologise for the inconvenience caused. Unfortunately, our manufacturer does not supply instruction manuals with these pumps. For clarity, the hose is attached to the top of the pump where the outlet is located and from there the hose is directed into a bucket or overboard if used as a bilge pump. From there, all you need to do is pump. We'll be adding this to the listing to avoid any issues in the future and look forward to hearing from you again soon.

Posted 2 years ago

“Very pleased with service which was very prompt.”

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Posted 2 years ago

Hi Mark, thank you for your order and for your feedback. We always aim for great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Prompt and polite delivery. Goods as described. Very pleased”

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Posted 2 years ago

Hi Katy, thank you for your order and for your feedback. We're glad to hear your feedback, as we always aim to please. We're glad to have been of service and look forward to hearing from you again soon.

Posted 2 years ago

“Ordering process online was straightforward and quick”

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Posted 2 years ago

Hi Graham, thank you for your order and for your feedback. We try to make shopping with us as easy as possible, as we know how shopping online can sometimes be a hassle! We look forward to hearing from you again soon.

Posted 2 years ago

“Helpful advice on phone before ordering and fast delivery. I used a 120 L plastic open head drum barrel to transport 6 large goldfish 200 miles. Thanks”

Direct Water Tanks 5 star review on 21st January 2023

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Posted 2 years ago

Hi Tim, thank you for your order and for your feedback. That sounds like a nice cost-effective solution. We're glad we were able to help! We look forward to hearing from you again soon.

Posted 2 years ago

“Very good products online website fast delivery service”

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Posted 2 years ago

Hi Cliff, thank you for your order and for your feedback. We try to make ordering with us as quick and as easy as possible, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Quick delivery and driver very polite.”

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Posted 2 years ago

Hi Denise, thank you for your order and for your feedback. We always strive for prompt delivery, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Made my first purchase from these guys and realised I bought the wrong one. Called them to discuss, they went above and beyond customer service 5 star....”

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Posted 2 years ago

Hi Daniel, thank you for your order and for your feedback. We always aim for great service, so it is brilliant to hear your thoughts – and we're always happy to help, we make mistakes sometimes too! We look forward to hearing from you again soon.

Posted 2 years ago

“Just what I was looking for.”

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Posted 2 years ago

Hi Anita, thank you for your order and for your feedback. We're glad to have been of service! We look forward to hearing from you again soon.

Posted 2 years ago

“Quick easy order, quick delivery, great product.”

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Posted 2 years ago

Hi Danny, thank you for your order and for your feedback. We look forward to hearing from you again soon.

Posted 2 years ago

“Great products and simple and effective, Service is efficient”

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Posted 2 years ago

Hi Nick, thank you for your order and for your feedback. We always aim for great products and great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Quick delivery ,great customer service and everything as described”

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Posted 2 years ago

Hi Jenna, thank you for your order and for your feedback. We aim for great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Good products but the postage for small fittings is very expensive”

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Posted 2 years ago

Hi Steve, thank you for your order and for your feedback. We aim for great products and great value, however, sadly some of our delivery costs aren't able to work around and have to pass on, so we aren't always able to achieve this goal. We do stock many parts and fittings here from our range, which we are able to deliver free of charge. We look forward to hearing from you again soon.

Posted 2 years ago

“Super fast delivery, easy to use website, great price, will definitely use again”

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Posted 2 years ago

Hi Deborah, thank you for your feedback and for your order. We're thrilled to hear about your experience, as we always try to provide great value and great service, whilst trying to make shopping with us as easy as possible. We look forward to hearing from you again soon!

Posted 2 years ago

“Website was easy to navigate and the order was delivered very quickly. very efficient”

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Posted 2 years ago

Hi Marco, thank you for your order and for your feedback. We try to make shopping with us as easy as possible, as we know how much of a hassle shopping online can sometimes be. We look forward to hearing from you again soon!

Posted 2 years ago

Direct Water Tanks is rated 4.8 based on 994 reviews