Denman Brush Reviews

Name: Denman Brush
Rating: 4.64

4.6 Rating 4,641 Reviews

90 %

of reviewers recommend Denman Brush

4.6

Based on 4,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Denman Brush:

STARTED BY AN INNOVATOR MORE THAN 80 YEARS AGO, THE ICONIC DENMAN BRAND REMAINS A LEADING LIGHT IN HAIRDRESSING TODAY.

A truly global brand, Denman is sold in over sixty countries and used by many thousands of hairdressers, barbers and beauty professionals. The company’s commitment to continually developing new products and support creativity ensures that Denman remains the hairdressers’ hairbrush.

Visit Website

Phone:

02891462141

Email:

customerservice@denmanbrush.com

Location:

Denman International, Clandeboye Road, Bangor
BT20 3JH

Denman Brush 5 star review on 18th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was disappointed in the product since my hair is very thin and the brush is a very hard plastic bristle it hurt my scalp. And when I try to return it the Denman co is not responding to my requests.”

Helpful Report

(United States) - Posted 3 years ago

“I would have to say I am extremely disappointed in this brush. Every time I use the brush the bristle part slips out. This is the first for me and I would send back but I threw away the packaging and it would cost shipping.”

Helpful Report

(United States) - Posted 3 years ago

Hi There, Thanks for sharing your experiences with us! I'm really sorry to hear that this is happening - it's definitely not normal for the brush pad to slip out of the handle! I will get in touch with you via email not to see if we can solve this problem for you! Have a great day! Jamie

Posted 3 years ago

“The Denman brush pulls out too much hair even after I have detangled the hair before using the brush.”

Helpful Report

(United States) - Posted 3 years ago

“I was really hopeful when I ordered this brush that it would help me deal with my tangled mess of wet hair. Unfortunately, it did not. Very disappointed that it was worse that the other brushes I'd already tried. Also not happy that there is not a satisfaction guarantee so I am out $35.”

Helpful Report

(United States) - Posted 3 years ago

“I’ve been using denman brushes for years. Usually I purchase them from Sally’s or salon centric but this time I decided to purchase straight from Denman and literally all my brushes were ruined within the first time I used them. I use them during my detangling and blow dry process on clients and what I experienced I can not believe.”

Helpful Report

(United States) - Posted 3 years ago

Hi There, Thanks for sharing your experiences with us! I'm really sorry to hear that you experienced this with your new brushes. We'd be really keen to understand what went wrong, if you could send us an email with some photographs we can make sure this is resolved really quickly. Thanks again for sharing your thoughts! Take Care Jamie

Posted 3 years ago

“I did not like the product then tried to return the item so the customer service was terrible and hasn't been helpful at all even didn't call me back when I left a voicemail.”

Helpful Report

(United States) - Posted 3 years ago

“I never received my first order of the same brushes nor a refund. However I am very pleased with the second set. Fast delivery too!”

Helpful Report

(United States) - Posted 3 years ago

Hi Dani, Thanks for sharing your review! I am sorry that your parcel got lost, but pleased that Jill in our customer service team was able to resolve this for you as soon as you let us know. If there is anything else we can help with the fastest way to get in touch with our team is through the webchat on our website. Take Care Jamie

Posted 3 years ago

“I would love to leave a good review...but I still don't have the brush. I did get an email saying someone would be in touch once they were back in the office but I have yet to hear anything.”

Helpful Report

(United States) - Posted 3 years ago

Hi Crystal, I can see that Mark got back to you at 9am on August 31st (UK Time) - I am really sorry that you didn't receive it, could it be in your junk mail folder? I will reply again now if you could be on the lookout for it. Thanks Jamie

Posted 3 years ago

“I ordered 3x mini denman brush keyrings, but on opening the box only two had been packed.”

Helpful Report

(United Kingdom) - Posted 3 years ago

Hi Michelle, Thanks for sharing your feedback about the missing keyring. I'm really sorry that you experienced this, items missing from boxes are rare but it happens from times to time. I've organised for it to be sent to you, it will leave our facility in Northern Ireland this afternoon and you should have it shortly. As always, our UK based customer service team is available on phone, email or your favourite messenger should you need help with anything else. All the best Jamie

Posted 3 years ago

“Wrong brush, please advise how to return item. I have been trying for last 3 days. thank you.”

Helpful Report

(United States) - Posted 3 years ago

Hi Joanne, I'm really sorry to hear that you accidentally purchased the wrong brush, but I am please that my colleague Jill has been able to organise a replacement for you. If there is anything else we can do please let us know. Take Care Jamie

Posted 3 years ago

“I haven’t received it yet, it’s been 3 weeks! Is this brush coming from the U.K. To the U.S.???”

Helpful Report

(United States) - Posted 3 years ago

Hi Patricia, Many thanks for sharing your thoughts. Orders for customers in the United States are fulfilled from our facility in Virginia Beach VA, not the United Kingdom. I'm sorry that it has taken so long for the parcel to arrive, its very unusual. I've used the tracking information which was provided to you to check it's status and can see that USPS picked up your parcel from our fulfilment centre on August 12th and it was last scanned at one their distribution centres yesterday on August 26th. We'll continue to monitor it's journey to you to make sure it arrives safely and we'll file a complaint with USPS for the delay. I hope this helps, our customer service team available at customerservice@denmanbrushus.com if you need further assistance. Take Care Jamie

Posted 3 years ago

“Never received my brushes”

Helpful Report

(United States) - Posted 3 years ago

Hello Oliver, we recently issued your refund, the brushes where not delivered as USPS reported Insufficient Address, the parcel was then returned back to us, they where unable to deliver it. - Thanks, Mark.

Posted 3 years ago

“This is not for the product. While I do stand behind the Denman brushes I’ve owned for years…this review is for their marketing of the thermal brush. I ordered the brush under the impression it was electric due to the red dot on the handle. I received the $40 brush only to find the red dot was a faux light. Stupid. You guys should put a comfy dip for your finger or something to make it more ergonomically comfortable. I’m just expecting more from this company. You guys should focus on the entire construction of every single brush you call Denman.”

Helpful Report

(United States) - Posted 3 years ago

Hello Markeeta, thank you for leaving your review. None of our brushes are electric based, the red dot is to indicate possible heat. I will pass your views onto our marketing team. Thanks, Mark.

Posted 3 years ago

“I bought 2 brushes for my daughter. She has used Denman brushes for the past 7 years. Brushes we received are defective thé bristles (red part) pull apart from the brush handle.”

Helpful Report

(United States) - Posted 3 years ago

Hi Deena, thank you for your review. I am sorry to hear your feel your brush is defective. Please contact us on customerservice@denmanbrush.com to discuss further as we would like to help resolve this issue. Best wishes – Jill

Posted 3 years ago

“Not worth the money at all.”

Helpful Report

(United States) - Posted 3 years ago

Hello Katrina, thank you for your review. I am sorry read this and to see you have rated us one star. Please contact us on customerservice@denmanbrush.com to discuss further as we would like to help resolve any issues. Best wishes – Jill

Posted 3 years ago

“Me molesto al recibir el paquete y no mencionar en ningún momento del procedimiento , de que tuvieras que pagar portes de aduana , ya habiendo pagado portes de envíos.”

Helpful Report

(Europe) - Posted 3 years ago

Hi Deigo, Many thanks for sharing your review and letting us know that you were charged import taxes. Northern Ireland is part of the European Customs Union and import tax should not have been charged to you - the Spanish Postal Service has made a mistake. If you speak to the team who charged you these fees and explain that the parcel came from Northern Ireland you should be entitled to a refund. If we can provide any support the fastest way to get in touch is by sending us an email to customerservice@denmanbrush.com Thanks Jamie

Posted 3 years ago

“I have not received my brush yet”

Helpful Report

Posted 3 years ago

Hello Marissa, we are sorry to hear you have not yet received your order. I believe my colleague has replied to your e-mail and this issue has been resolved. Apologies and we hope you will visit our website again. Take care - Jill

Posted 3 years ago

“Didn’t even get to try the product I purchased. The address didn’t include my apartment number so they sent the package back to sender. When I contacted to correct the address they took multiple days to respond and they only refunded me the cost of the brush and not the shipping cost. After I asked to see if I can get the cost back or a discount to cover the shipping cost they took multiple days to respond and I had to send another email to respond to my first email. I am not ordering from this company again until I get the full shipping cost covered that I already paid for.”

Helpful Report

(United States) - Posted 3 years ago

“Not sure you want me to write a review. What a disappointment my new brushes are! My old nine row was solid, had heft, and a discreetly embossed nameplate on the matte finished handle. The new one screams cheap with its glossy plastic and huge glaringly gold letters on the lightweight body. So sad to see a brand de-valued this way.”

Helpful Report

(United States) - Posted 3 years ago

“I never received the brush. I accidentally ordered with the wrong address. I contacted Denman about it within 3 minutes and long story short, I got a message back saying there was nothing they could do. Lost my money and the brush. I currently use a Denman like brush but really wanted to try the original. So sad.”

Helpful Report

(United States) - Posted 3 years ago

Hello Roseanne, thank you for your feedback, I see you have been in contact with customer services. As the brush was dispatched we are unable to change the shipping address, however as a good-will we have sent a replacement to your correct address and I see it has been delivered. Thanks, Mark.

Posted 3 years ago

Denman Brush is rated 4.6 based on 4,641 reviews