Denman Brush Reviews

Name: Denman Brush
Rating: 4.64

4.6 Rating 4,639 Reviews

90 %

of reviewers recommend Denman Brush

4.6

Based on 4,639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Denman Brush:

STARTED BY AN INNOVATOR MORE THAN 80 YEARS AGO, THE ICONIC DENMAN BRAND REMAINS A LEADING LIGHT IN HAIRDRESSING TODAY.

A truly global brand, Denman is sold in over sixty countries and used by many thousands of hairdressers, barbers and beauty professionals. The company’s commitment to continually developing new products and support creativity ensures that Denman remains the hairdressers’ hairbrush.

Visit Website

Phone:

02891462141

Email:

customerservice@denmanbrush.com

Location:

Denman International, Clandeboye Road, Bangor
BT20 3JH

Denman Brush 5 star review on 18th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The brush is completely different to the original one. The handle is made out of a different material now, it’s made from cheaper materials now. Very disappointed as I brought this brush to replace my old one. I will now have to unfortunately find a new brand.”

Helpful Report

(United Kingdom) - Posted 2 weeks ago

Hello Jenny, thank you for your review and feedback of your Denman brush. I am sorry to hear you are disappointed with your new brush. Your old brush may have been our D5 heavy weighted brush which would feel different to hold, this brush is now discontinued. If you would like to discuss further and send some images of your old brush to confirm, please contact our team on e-mail address customerservice@denmanbrush.com. Take care. Jill

Posted 1 week ago

“Denman website is great!”

Helpful Report

(United Kingdom) - Posted 1 month ago

Hello Susan, thank you for your review and feedback. I am sorry to see you have rated us 1 start but glad to hear you found our website to be great. If you would like to discuss further please contact our team on e-mail address customerservice@denmanbrush.com as we would like to help resolve any issues you may have. Take care. Jill

Posted 1 month ago

“Sorry I hate it, my hair gets so static and the white parts in the brush are so sharp they scratch my scalp. Nots don't seem to get out eighter. Don't trust tiktok girls.”

Helpful Report

(United Kingdom) - Posted 3 months ago

Hi There, thank you for your feedback. We're sorry to hear that you found our brush unsuitable and have had a bad experience with it. We have a hair quiz on our website if you consider us again in the future and would like to find a brush more suitable for your goals - https://denmanbrush.com/pages/brush-finder

Posted 3 months ago

“Causes static electricity and frizz”

Helpful Report

(United Kingdom) - Posted 3 months ago

Hello Jane, thank you for your review and feedback. I am sorry to hear this. The act of brushing will produce static. I have included a few tips for reducing static and frizz. Use a Little Product: Try applying a small amount of anti-frizz serum or leave-in conditioner before brushing. This can help reduce static and add moisture, leading to smoother hair. Moisturize Your Hair: Opt for shampoos and conditioners that are specifically designed to add moisture. Products that are hydrating and nourishing can help combat frizz effectively. Run Your Hands Through Your Hair While Brushing: As you brush, gently running your hands through your hair can help distribute natural oils and minimize static. Consider Environmental Factors: During colder months, when humidity is lower, hair can become drier and more prone to static. Wearing woolen textures and hats can also contribute to static. Being mindful of these factors might help you take preventive measures. If you wish to discuss further please contact our team on e-mail address customerservice@denmanbrush.com. Take care. Jill

Posted 3 months ago

“The brush I received had very hard bristles. It’s almost impossible to brush my hair with. I bought two of the same to gift my sister and she also had the same feedback. Hair brush should always have softer bristles for easy brushing, but this brush was very disappointing.”

Helpful Report

(United Kingdom) - Posted 3 months ago

Hi Shreya, thank you for your feedback. I'm really sorry to hear that both you and your sister found the bristles too hard for comfortable brushing. We understand how important it is to have a brush that works for you. Our design aims to offer a balance of strength and comfort, but we appreciate your perspective. If you have any more concerns or would like to discuss this further, please reach out to our customer service team at customerservice@denmanbrush.com. We’re here to help! Kind regards.

Posted 3 months ago

“One of the brushes is good, the other is a scalp destroyer.”

Helpful Report

(United Kingdom) - Posted 3 months ago

Hello Paloma, thank you for your review and feedback on your new brushes. I am sorry to hear you are finding the pins a little hard on your scalp. The pins do tend to soften over time and use and we hope you will love your new brush in time, however, if you wish to discuss further please contact our team on e-mail address customerservice@denmanbrush.com and we will be able to help you. Kind regards. Jill

Posted 3 months ago

“Love Denman have had over 6 , this one however I have had 2 weeks and it’s lost over half of its bristles,”

Helpful Report

(United Kingdom) - Posted 4 months ago

Hi There, Thanks for sharing your experiences with us! I'm really sorry to hear that your purchase wasn't up to expectations, we strive to create brushes of high quality. If you would like to discuss further, please contact our team at customerservices@denmanbrush.com Thanks again for sharing your thoughts! Take Care

Posted 4 months ago

“The website was ok I guess??”

Helpful Report

(United Kingdom) - Posted 5 months ago

“I been using Denman for years. It seems like the quality is not the same. I received my brush a few days ago and only used for a few clients and now my bristles are coming out the brush. I haven't even used it a full 2 days.”

Helpful Report

(United Kingdom) - Posted 5 months ago

Hi Ayanna! Thank you for your review. We're so sorry you've had a poor experience with your new brush as we strive to provide a high quality experience for all our customers. If you would like to discuss further please contact our team at customerservice@denmanbrush.com as we would like to help resolve any issues.

Posted 4 months ago

“I recently bought 4 brushes with no changes.I gave it over a year for Denman to replace the rubber on the D4 9 row and 7row blow dry brush and it still melts sad to say I’m STILL looking for a replacement”

Helpful Report

(United Kingdom) - Posted 6 months ago

Hello Johna, thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you've experienced with the rubber on your brushes. We are committed to providing the highest quality products, and it's concerning to learn that this has not been your experience. Please know that we are actively working on developing a high heat rubber for our professional market, and your feedback is invaluable to us in this process. If there's anything else we can do to assist you, please don't hesitate to let us know. Best regards. Jill

Posted 5 months ago

“I have purchased at least a dozen Denman brushes over many years, all at local hairdressers in the Portland, Oregon area. I ordered a brush from the Denman website as a gift. First, it was late arriving, which has nothing to do with Denman. But when it did arrive, it was of such poor quality that I would not have given it as a gift to anyone, or kept it for myself. I worked with three Customer Service reps, including the head of CS, trying to get a refund for the purchase. I was sent detailed instructions about how to return the brush, no refund would be issued without the item being returned. I can understand rules but I asked for an exception to be made as I am handicapped, do not drive, have limited access to a ride to anywhere etc. Exceptions were not made, only more suggestions for how to return the item. After more than a week of back and forth emails, I just gave up. The brush has been put in a donations box at an area homeless shelter. I will not be purchasing any more Denman brushes. Happily, I have a good supply of Denman items, that are quality, and this was a good learning experience for me. Be wary about purchasing items online that you haven't seen first in person, even from formally reputable companies.”

Helpful Report

(United Kingdom) - Posted 6 months ago

“Not truly a 'free exchanges' policy here - you have to pay for return shipping and take it to a drop off point. Disappointing when it's for an exchange and you're still giving them business. Customer service had a 'I just work here' attitude about it.”

Helpful Report

(United Kingdom) - Posted 7 months ago

Dear Molly, Thank you so much for taking the time to share your feedback on your experience with us. We truly appreciate customers like you who provide us with valuable insights into our products and services. The returns policy on our website clearly states that shipping is non-refundable and that we do not provide returns labels or reimburse the cost of returning an unwanted item. I'm sorry that this you missed these and that it was frustrating when you realised that you made a mistake and ordered the wrong item. We've noted your feedback about the policy and will include it when we review our operations and plan for the future. Once again, we appreciate your feedback and thank you for bringing these issues to our attention. Team Denman

Posted 7 months ago

“Received the wrong brush after a month of waiting. After getting in touch I was offered the right one, then later told i would get a refund instead. I went out of my way to order from denman and not amazon, and didnt get what i wanted. trying to support the original company did not work. i wanted the product not a refund.”

Helpful Report

(United Kingdom) - Posted 7 months ago

Hello Cristina, thank you for your review. I am sorry to hear you received the wrong item, we apologise for this this error. As the shipping address you entered was incorrect at time of ordering it was thought better to refund and let you reorder with the correct address. If you wish to discuss further please contact our team on e-mail address customerservice@denmanbrush.com. Take care. Jill

Posted 7 months ago

“I had a Denman brush years ago and unfortunately I had forgotten why I gave it away. I find this brush very heavy in the hand, and it feels hard on the scalp. So for me, this purchase was a mistake.”

Helpful Report

Posted 9 months ago

Hi Frances, many thanks for taking the time to write a review of your new Denman brush. I am really sorry to hear that this is not the brush for you! Don't worry though, you can take advantage of our Love Your Brush Guarantee - this allows you to return it to us and get a credit towards a different brush. I'll send you an email with the details now. All the best Jill

Posted 9 months ago

“Good quality brush, delivery prompt. Advertised as extra small for short hair.......it was huge so unusable for me. Not worth the hassle of sending back. The buyer pays postage and no refund, just a credit note, this no good to me as I appear to have picked the extra small brush already!”

Helpful Report

Posted 1 year ago

Hello Susan, thank you for your review of your new brush. I am sorry to hear the brush you ordered was not suitable for your needs. Please contact our team if you wish to discuss further on e-mail address customerservice@denmanbrush.com. Kind regards. Jill

Posted 11 months ago

“After years since I bought my last lived Denman brush I was so disappointed with my new purchase. The handle was so thin and not comfortable to hold. The overall brush was not up to what I wanted. I donated it to Goodwill. I won’t be purchasing from Denman agaun.”

Helpful Report

Posted 1 year ago

Hello Linda, thank you for your review. I am sorry to hear your new brush did not work out for you. Your previous brush may have been our D5 - 9 row heavy weighted brush which was slightly larger and had a matt finish to the handle. This brush is now discontinued, however we do have our D4 - 9 row brush which is available in both gloss and a matt finish handle. If you wish to discuss further please contact our team on e-mail address customerservice@denmanbrush.com as we would like to help resolve any issues. Take care. Jill

Posted 1 year ago

“These brushes are the worst I've ever used. The rubber material used has been changed, leading to brushes splitting down the center during the first use. I've bought these brushes twice, and each time, I've experienced this issue. Not only has the cost gone up, but the quality of the brushes is now subpar. JUST TRASH 🗑️ 🗑️ 🤮”

Helpful Report

Posted 1 year ago

Hello Nicole, thank you for taking your time share your review. I am sorry to hear this has happened to your brush. I see that my colleague has replied to your e-mail of 21st December to help resolve this issue with replacement pads and explanation of why this may be happening to your brush. If you wish to receive replacement pads please reply to their e-mail or contact our team on e-mail address customerservice@denmanbrush.com. Kind regards. Jill

Posted 1 year ago

“The replacement pad/bristles fell apart after almost two weeks. Not used with any heating tools so very disappointed and put off using them in future. Perhaps a faulty batch?”

Helpful Report

Posted 1 year ago

Hi Elisha, thank you for your review of our D3 replacement pad and pins. I am sorry to hear this has happened, I will reach out to you by e-mail to help resolve this issue. Kind regards. Jill

Posted 1 year ago

“I brought a total of 5 brushes if my coworkers die Christmas thinking these were the brush pads u was given last time after i spoke to Customer service. They broke within the first use, i don’t remember denman brushes breaking down like this they use to be way more durable. Not only did the brushes not last i received the wrong brushes. My order she put in for the all black brush and I got the black and Red ones”

Helpful Report

Posted 1 year ago

Dear Alena, thank you so much for taking the time to share your feedback on the D4 Original Styler 9 Row Black and Red. We truly appreciate you letting us know about your experience, and we are sorry for any inconvenience you have faced. I can also confirm that the brushes received where the correct brushes that you placed in your order. We have reached out to you by e-mail to help resolve this issue. Thank you, Jill

Posted 1 year ago

“It’s a cheap plastic palm brush and denman has been pestering me nonstop to review it. Even after I’ve unsubscribed. So, here’s my review.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback, Joe. We're sorry to hear that you're not satisfied with your Denman brush. It's unfortunate that you felt our palm brush was cheap. How can we make this better for you?

Posted 1 year ago

Denman Brush is rated 4.6 based on 4,639 reviews