Denman Brush Reviews

Name: Denman Brush
Rating: 4.64

4.6 Rating 4,639 Reviews

90 %

of reviewers recommend Denman Brush

4.6

Based on 4,639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Denman Brush:

STARTED BY AN INNOVATOR MORE THAN 80 YEARS AGO, THE ICONIC DENMAN BRAND REMAINS A LEADING LIGHT IN HAIRDRESSING TODAY.

A truly global brand, Denman is sold in over sixty countries and used by many thousands of hairdressers, barbers and beauty professionals. The company’s commitment to continually developing new products and support creativity ensures that Denman remains the hairdressers’ hairbrush.

Visit Website

Phone:

02891462141

Email:

customerservice@denmanbrush.com

Location:

Denman International, Clandeboye Road, Bangor
BT20 3JH

Denman Brush 5 star review on 18th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Never received my items was brushed off and told to work with post office.”

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Posted 1 year ago

“They never arrived”

Helpful Report

Posted 1 year ago

Hello Leanna, thank you for your comment. I am sorry to hear you did not receive your order, my colleague has reached out to you via e-mail advising that the tracking information is showing a delivery to "the front desk, reception area, or mail room". Please contact our team on customerservice@denmanbrush.com if you can not locate your package. Kind regards. Jill

Posted 1 year ago

“Unfortunately I ordered the wrong brush. My hair is very short and I thought the brush ordered had small rounded ends on the bristles but it did not and was very scratchy on my head Sorry but not suitable ☹️”

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Posted 1 year ago

“I bought Denman blowdry, brushes from Sainsbury's and found them difficult to use. My hairdresser said she couldn't use them either as they had no griphandle. Denman were, kind enough to take them back and allow me to buy the equivalent in costs from their website. By the time I paid postage both ways, I was a further £9.95 out of pocket and had items I didn't need since I bought the same brushes my hairdresser uses elsewhere. All a bit of waste of time and money. I did consider giving them to charity shop and tell them just sterilise in Miltons and sell if someone could use them.”

Helpful Report

Posted 1 year ago

Hello Joanne, thank you for your review. I am sorry to hear that your new brushes did not meet your expectations. If you would like further assistance, I would be happy to help you get the best results with your new brushes based on your hair type. Please feel free to contact us at customerservice@denmanbrush.com and I will provide you with personalised advice. Kind regards, Jill

Posted 1 year ago

Hi Joanne, I understand that you were hoping that we'd refund some brushes that you purchased from Sainsburys. However, as we mentioned earlier, refunds for items purchased from Sainsbury's can only be processed by Sainsbury's themselves. I'm glad to hear that Denman was able to offer you a £24 voucher as a gesture of goodwill, even though the brushes were not purchased directly from us. We always strive to provide excellent customer service and support our customers as best we can. In the future, if you encounter any issues with a product purchased from a retailer, it may be worth reaching out to the store manager directly to see if they can assist you with a refund or exchange. This could potentially save you the hassle of returning the item to us. Thank you for sharing your experience with us, Joanne. We appreciate your feedback and are here to support you. If you have any further questions or concerns, please don't hesitate to reach out. Take care, Jamie

Posted 1 year ago

“Your brush Does Not grip the hair! I’m very disappointed in this product! Please comment .”

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Posted 1 year ago

Hello Jennifer, thank you for your review of your new brush. I am sorry to hear your brush is not working out for you. If you wish to discuss further please contact our team on e-mail address customerservice@denmanbrush.com so that we can help resolve any issues you are having. Kind regards. Jill

Posted 1 year ago

“I used it to brush my hair in the shower and the brush fell apart.”

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Posted 1 year ago

Hello Raeanne, thank you for your review of your new brush. I am sorry to hear this has happened. I see from our records that one of our team has replied to your e-mail helping to resolved this issue for you. If their suggestions have not been successful, please let us know. Kind regards. Jill

Posted 1 year ago

“I am appalled by the service I received. I paid for next day delivery. This was on a Friday, the item did not arrive until the following Tuesday. I emailed the company, without any response. I would not return nor recommend.Buyer be away”

Helpful Report

Posted 1 year ago

Hello Chloe, Thank you for your review and feedback. I apologise for any inconvenience caused by the delivery of your order. I also apologise if you did not receive my previous reply sent on 22nd August. Please check your junk or spam folders as it may have been filtered there. In my previous response, I apologised for any inconvenience caused and explained our warehouse processing hours. As your order was placed on Friday after order processing closed, it was swiftly dispatched on Monday and you received it on Tuesday. I hope this explanation helps clarify the situation. If you have any further concerns or wish to discuss this further, please feel free to contact us at customerservice@denmanbrush.com. Thank you for bringing this to our attention and allowing us the opportunity to address your concerns. Kind regards, Jill

Posted 1 year ago

“I did not receive the complete order and I had to pay customs (this it is not clearly stated in the FAQ) on top of that, I had to pay customs for the whole order, never again.”

Helpful Report

Posted 1 year ago

Hello Ricardo, thank you for your review and feedback. We were very sorry to hear you had to pay customs on your order, as explained in our correspondence you should not have had to pay and hopefully your customs department will refund. Further to our e-mail correspondence we also arranged a refund of the missing items. Apologies again for this error. If you wish to discuss further please contact our team on e-mail address customerservice@denmanbrush.com. Take care. Jill

Posted 1 year ago

“It never arrived”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with our Denman Brush. We sincerely apologise for what happened and understand your frustration with your order never arriving. We have been in contact with you via e-mail and this issue has been resolved. Kind regards. Jill

Posted 1 year ago

“Thought this company would’ve fixed this by now (user since 2014). The brush being designed removable hinders detangling as it CONTINUOUSLY POPS OUT! If people want a brush with less teeth than they should buy one because this is SUPER ANNOYING and counter intuitive! Now I have to glue the damn thing because otherwise nothing else works. Way too pricey for function.”

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Posted 1 year ago

“I haven’t received my order. Spoke to customer service over two weeks ago, they offer a refund. But haven’t heard from them since. Not replying to my emails or contact form request. And no refund.”

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Posted 1 year ago

Hello Jessica, thank you for your review. We are sorry to hear this, I have reached out to you by e-mail regarding reshipping your order. Kind regards. Jill

Posted 1 year ago

“Found the brush too weak for tangled curly hair and also very scratchy.”

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Posted 1 year ago

Hello Snooky, thank you for your review. I am sorry to see you have rated us 1 star, if you would like to discuss further please contact us on customerservice@denmanbrush.com as we would like to help resolve any issues. Take care. Jill

Posted 1 year ago

“The brush tore up after a days use, only 4 clients. The material tears and whole rows pop out. PLEASE PLEASE PLEASE return to your original make. It lasted and was so heat resistant. We'd love to white label a brush for our specified blow-out technique. Our email is info@paraleeboyd.com”

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Posted 1 year ago

Hello Dana, thank you for your review. I am sorry to hear this. I will contact you by e-mail to help resolve this issue you are having. Kind regards. Jill

Posted 1 year ago

“I received a brush covered in dust.”

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Posted 2 years ago

Hello Carrie, thank you for your review. We are sorry to hear this, we have contacted you by separate e-mail to resolve this issue. Kind regards. Jill

Posted 2 years ago

“Hurts my head. Bad ordering recieved 2 instead of one website error no customer servive”

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Posted 2 years ago

Hello Sharon, thank you for your review. Please contact our team on e-mail address customerservice@denmanbrush.com and we will help resolve this issue. Kind regards. Jill

Posted 2 years ago

“Very frustrating that you don't give actual refund, just an exchange credit. Packaging was terrible as is open to dirt etc in shipping process.”

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Posted 2 years ago

Hello Cindy, thank you for your review. Our packaging allows our customers to see and gauge if the bristles/pins are suitable before use. A credit was given for the full product value under our Love Your Brush Guarantee which enables you to purchase a different brush from our website which maybe more suitable to your needs. If you wish to discuss further please contact our team on e-mail address customerservice@denmanbrush.com. Kind regards. Jill

Posted 2 years ago

“Beautiful looking brush - just make my long hair static during use.”

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Posted 2 years ago

Hello Corinne, thank you for your review. I am sorry to hear this, static is created simply by the act of brushing. We can give you some tips on reducing static, please contact our team on e-mail address customerservice@denmanbrush.com and we will be able to help. Kind regards. Jill

Posted 2 years ago

“Poor quality.”

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Posted 2 years ago

Hi Albion, thank you for your review. I am sorry to see you have rated us two stars. Please contact us on customerservice@denmanbrush.com to discuss further as we would like to help resolve any issues. Best wishes – Jill

Posted 2 years ago

“Received the wrong comb, reported it, and have not received the correct comb.”

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Posted 2 years ago

Hello Ebonie, thank you for your review. We were sorry to hear you did not receive the correct comb and further to your e-mail to our customer services a replacement was sent to you last Friday. I will contact you by e-mail to check that you have received this replacement. Kind regards. Jill

Posted 2 years ago

“It’s a sham it’s doesn’t define curly hair”

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Posted 2 years ago

Hello Katharine, thank you for your review. I am sorry to see you have rated us one star. Please contact us on customerservice@denmanbrush.com to discuss further as we would like to help resolve any issues. Kind regards – Jill

Posted 2 years ago

Denman Brush is rated 4.6 based on 4,639 reviews