Denman Brush have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Replacement pad & pins was extremely difficult to fit ... virtually impossible!
Next time I will probably buy a new D3 brush from another suppiler for the same price including delivery.
”
- Johnson
“
My family have used Denman Brushes for over 15 years & will continue to do so as they are very well made, long lasting, have a good selection to choose from & are also a good price too! We ordered two of the new designs recently & the print on both of them is lovely.
”
- Sarah J
“
These brushes are robust and good quality at a good price. Good value for money and fit for purpose.
”
- Charles L
“
Delighted! The online ordering was easy, the delivery was prompt and the communication was very good. A very good experience - I'm happy!
”
- Graeme H
“
Replacement pad & pins was extremely difficult to fit ... virtually impossible!
Next time I will probably buy a new D3 brush from another suppiler for the same price including delivery.
”
- Johnson
“
Have used Denman Brushes for years. Excellent quality and manages my hair for me brilliantly. Would highly recommend. Only down side was slow delivery.
”
- Linda L
“
I worked with three Customer Service reps, including the head of CS, trying to get a refund for the purchase.
”
- Martha A
“
Received the wrong brush after a month of waiting.
After getting in touch I was offered the right one, then later told i would get a refund instead. I went out of my way to order from denman and not amazon, and didnt get what i wanted.
trying to support the original company did not work.
i wanted the product not a refund.
”
- Cristina V
“
Good quality brush, delivery prompt. Advertised as extra small for short hair.......it was huge so unusable for me. Not worth the hassle of sending back. The buyer pays postage and no refund, just a credit note, this no good to me as I appear to have picked the extra small brush already!
”
- Susan S
“
Fantastic service very polite will definitely shop again.
”
- Natasha H
“
Really easy to use website and good customer service
”
- Hannah O
“
I bought a replacement pad for a hairbrush.
What a brilliant service. Thank you.
”
- Bruce S
