Denman Brush have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
So glad to find that I can still buy just the Bristle insert by itself. Didn't really need a new handle, too.
A good price and very speedy delivery. I'll most definitely look here again for brushes.
”
- Clare C
“
Needed to replace by Denman Brush after 20+ year's of service, no brainer to get exactly the same one!
I shopped around, but found the best price was direct from denman, arrived quickly no worries.
”
- Lucy M
“
Just what I was looking for and good price and very prompt delivery
”
- Miranda N
“
So glad to find that I can still buy just the Bristle insert by itself. Didn't really need a new handle, too.
A good price and very speedy delivery. I'll most definitely look here again for brushes.
”
- Clare C
“
Packing box was pretty much destroyed...items ok.
Delivery was 3 days past what was promised.
”
- Catherine D
“
I bought myself a really pretty brush with a blue and white design (blue-belle). I loved it, my little girl loved it also so I then bought her the mini version to match and she won’t stop brushing her hair now- just like Mummy.
Delivery was fast with plenty of emailed updates. The brushes are so pretty and great quality.
”
- Katie C
“
The brand does not offer paid returns, so you need to pay £4.5 if you are unhappy with the brush. But customer service is quick to respond, which is nice.
”
- Sanja V
“
Unfortunately my brush was too small …I rang the company to ask about getting a larger one I rang several times and sent an email …eventually someone rang me promising to contact me that day …and send a returns form and other information ,but so far I’ve heard nothing!
”
- Pam R
“
Hoping they refund my payment.
”
- Melissa W
“
When I went to mail it, the least expensive shipping was going to cost $35 AND you would have subtracted the initial shipping costs from my "refund"! This is more than we paid for the brush.
”
- Angela M
“
Would not refund me for a brush I returned.
”
- Bernadette S
“
Needed to replace by Denman Brush after 20+ year's of service, no brainer to get exactly the same one!
I shopped around, but found the best price was direct from denman, arrived quickly no worries.
”
- Lucy M
“
Always excellent quality and service
”
- Lisa S
“
Good service, reasonable delivery time, good value for money. Nice item- very good quality.
”
- Maria K
