Denman Brush have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Amazing quality and a good price and the delivery was super quick and free so a bonus all in all a great service all round and have already done a second order
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- Susan H
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I’ve been using Denman Brushes for years as you can always reply on the qualities and price of the items.
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- Tracey R
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Well made, hight quality brushes at a great price. I have been using them for years. I have checked out other brushes and still only use these.
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- FRANKIE C
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Good choice of brushes, classic D3 purchased so my granddaughter stops pinching mine. and good delivery
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- Tina G
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Amazing quality and a good price and the delivery was super quick and free so a bonus all in all a great service all round and have already done a second order
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- Susan H
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Very quick delivery
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- Lisa B
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Royal Mail lost my package but sat contact vendor. Denman support is AI bot that kept repeating back to me what I said. No refund, no resolution, trying for refund through my bank. Disgusting. Basically theft.
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- Mark A
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I worked with three Customer Service reps, including the head of CS, trying to get a refund for the purchase.
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- Martha A
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Received the wrong brush after a month of waiting.
After getting in touch I was offered the right one, then later told i would get a refund instead. I went out of my way to order from denman and not amazon, and didnt get what i wanted.
trying to support the original company did not work.
i wanted the product not a refund.
”
- Cristina V
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Love my new hairbrush and customer service excellent thanks
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- Karen H
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Amazing quality and a good price and the delivery was super quick and free so a bonus all in all a great service all round and have already done a second order
”
- Susan H
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I’ve been a life long fan as a mixed race curly girl, Denman is my absolute go-to. Usually my brushes last forever but a recent purchase wasn’t doing so well. I reached out to customer services and it was replaced in no time. I’m so grateful for the brand but customer service is also very important to me so it reinforced my love for Denman. Thanks so much!
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- Lorelle L
