Cp Lighting & Interiors Reviews

Name: Cp Lighting & Interiors
Address: 5 & 6 Maingate, Kingsway North, Team Valley, Gateshead, United Kingdom
Rating: 4.73

4.7 Rating 430 Reviews

93 %

of reviewers recommend Cp Lighting & Interiors

About Cp Lighting & Interiors:

As an established family ran lighting & interiors company for over 40 years, we bring you an extensive selection of exclusive lighting sourced from around the world. Call into our gorgeous showroom to view our collection of stunning lighting, mirrors, furniture, designer paints & wallpapers.

Each customer and review mean so much to us and we endeavor to offer the best service, we can so please let us know how we're doing!

Our sales team are up to date with the latest trends and can provide expert advice. We hope you enjoy shopping on our website or in our Team Valley, Gateshead showroom.

Visit Website

Phone:

01914401111

Email:

info@cplights.com

Location:

5 & 6 Maingate, Kingsway North, Team Valley,
Gateshead
United Kingdom
NE11 0BE

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Cp Lighting & Interiors 5 star review on 18th April 2025

191

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed that the fragrance we bought has no smell- We have previously used the scent and it fills the room with a classy and long-lasting fragrance. The refill that arrived smells so faint as if very very diluted.”

Helpful Report

Posted 2 years ago

Dear Katie, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue with our supplier. We have sold a high volume of this product with no bad feedback so we will 100% be looking into the further with the supplier. Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“The lady that I spoke with was very nice and forthcoming. She checked everything I needed to know and phoned me back. Excellent service .”

Helpful Report

Posted 2 years ago

Dear Edina, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if you have any questions regarding your order by emailing info@cplights.com Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Good”

Helpful Report

Posted 2 years ago

Dear Maiwand, Thank you so much for your 5-star review! We will be sure to share this with the team to let them know to keep up the amazing work! Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“I am disappointed as was sent the wrong light shades. I was sent ceiling shades and wanted table shades. Too expensive to post back so had to keep them.”

Helpful Report

Posted 2 years ago

Dear Kim, Thank you for posting a review and we’re so sorry to hear that your experience was not up to standards. I have enquired about this with our customer service team and it looks like you were sent the shades that you ordered which are table lamp shades, but there may have been some confusion with the measurements. The shades you ordered are 10-inch shades which is the diameter, not the height. We apologize for that not being more clear on our website and will look into this. The last our customer service team heard from you is that you were returning the shades, please contact us if you need more information. Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“The light we purchased is excellent but it was packaged in a huge amount of polystyrene, which cant be recycled and goes to landfill.”

Helpful Report

Posted 2 years ago

Good morning David, Thank you for your review of cplights.com we're so glad you like the product you purchased! Thank you for your feedback regarding packaging, we'll be sure to pass this on to our dispatch team too. After chatting with the team just now they have confirmed that we don't purchase Polystyrene for our packaging, we simply recycle the packaging from orders we receive from our suppliers. We're also going to email our suppliers and request they use more eco-friendly packaging where possible. Thank you for the idea, we'll be sure to look into this more!

Posted 2 years ago

“Bought the 2000ml reed diffusers, absolutely fab”

Helpful Report

Posted 2 years ago

Dear Pam, Thank you so much for this 5-star review. We really appreciate your support to a small family ran business. Your review really helps us share the word about us! Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Great lights and great price thank you”

Helpful Report

Posted 2 years ago

Dear Jane, Thank you so much for your 5-star review! We will be sure to share this with the team to let them know to keep up the amazing work! Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Beautiful Laura Ashley lighting. Beyond thrilled with the new look to our home. Very well packed. Everything is just fabulous.”

Cp Lighting & Interiors 5 star review on 28th August 2022

Helpful Report

Posted 2 years ago

Dear Gaye, We're so glad you like your Laura Ashley product it looks fantastic! We really appreciate you taking the time to share your rating with us. Remember you earn points with each purchase, Be sure to check your e-wallet to redeem your balance off your next order.

Posted 2 years ago

“This can look good with modern accomplishments or more older furnishings.”

Helpful Report

Posted 2 years ago

Dear Mrs Lockwood, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if you have any questions regarding your order by emailing info@cplights.com. Remember you earn points on each purchase with cplights.com so be sure to check your e-wallet balance too! Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Great lights complete the look we were after”

Helpful Report

Posted 2 years ago

Dear Rebecca, Thank you so much for this 5-star review. We really appreciate your support to a small family ran business. Your review really helps us share the word about us! We're so glad your lights look great! If you send us photos on Instagram at cp_lighting any images we use we'll be sure to credit your e-wallet with £5. Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Dear Jill, Thank you so much for your 5-star review! We will be sure to share this with the Customer Service team to let them know to keep up the amazing work! Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“I bought a diffuser in Brighton and fell in love with the scent. I managed to find the same on Cp lighting & interiors. A very fair price and delivered very quickly. will definitely order from them again”

Helpful Report

Posted 2 years ago

Dear Mrs Scott, We really appreciate you taking the time to share your rating with us and we're glad you love your Reed Diffuser! They are so popular! Remember you earn points with each purchase, Be sure to check your e-wallet to redeem your balance off your next order. Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Received in timescale expected and without damage. Lovely lighting.”

Helpful Report

Posted 2 years ago

Dear Patricua, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and your review. Please let us know if you have any questions regarding your order by emailing info@cplights.com. We'll be sure to let our dispatch team know they're doing a great job with packing! Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Amazing and responsive customer service!”

Helpful Report

Posted 2 years ago

Dear Fernanda, Thank you so much for your 5-star review with cplights.com! We will be sure to share this with the Customer Service team to let them know to keep up the amazing work! Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“It’s a beautiful piece !”

Helpful Report

Posted 2 years ago

Dear Tosin, We really appreciate you taking the time to share your rating with us and we're so glad you like your product! We add new products to our website frequently so be sure to check back regularly to see our new products! Remember you earn points with each purchase, Be sure to check your e-wallet to redeem your balance off your next order. Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“my diffuser came with a scratch on it which I did not see until I had unpacked it, when I phoned up to ask to exchange it they refused as I had removed the lid and would only offer £10 compensation, which I felt was very poor service so had to buy another”

Helpful Report

Posted 2 years ago

Dear Karen, Thank you for your feedback. After checking with our customer services team I can see that we couldn't accept the return as it was already opened and the cap was removed. This is because it is now unable to be sent back to us as since it is unsealed the flammable liquid would spill into the box. We also asked the supplier if they would send us a replacement lid but unfortunately, they don't provide this. We checked our stock in our showroom and could see they all have the same marks, this could be from a batch issue and we will look into this with the supplier. We do apologize for your experience and thank you for your trust in placing another order with us. If you'd like to get in touch with our customer service team at info@cplights.com with your WEB order number we would like to put another £10 into your e-wallet and resolve this issue. Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Lovely products and fast delivery with all items very well packaged. A great company with excellent customer service.”

Helpful Report

Posted 2 years ago

Dear Julie, Thank you so much for your 5-star review! We will be sure to share this with the Customer Service team and also our Dispatch Team to let them know to keep up the amazing work! Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Ordered an item on pre order for when ready for delivery kept up communication and provided information on progress and detailed the delivery and packages very efficient and timely Very happy with the items and service provided and would recommend the product quality Thankyou”

Helpful Report

Posted 2 years ago

Dear Andrew, Thank you so much for your 5-star review! We will be sure to share this with the team to let them know to keep up the amazing work! Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Great company , customer service and amazing lighting . Will be using again.”

Helpful Report

Posted 2 years ago

Dear Sarah, Thank you so much for this 5-star review. We really appreciate your support to a small family ran business. Your review really helps us share the word about us! Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Very good and we love our new light. The only reason I didn’t put 5 stars is because if we had to return it we would have only got 75% of our money back. I understand that it’s because of the arrangement with the supplier but it was a risk for us.”

Cp Lighting & Interiors 4 star review on 28th August 2022

Helpful Report

Posted 2 years ago

Dear Sharon, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and feedback! With regards to our restocking fee, this is only applicable for items we don't physically hold in our stock as we have to order these in from our suppliers especially for you, They charge us a fee to return them so we like to email our customers to let them know of this before we process the orders to avoid any confusion at all. Thank so much you for your understanding on this. Reviews are really important to us and help our small business grow. Please let us know if you have any questions regarding your order by emailing info@cplights.com Cp Lighting & Interiors Marketing Team

Posted 2 years ago

Cp Lighting & Interiors is rated 4.7 based on 430 reviews