Cp Lighting & Interiors Reviews

Name: Cp Lighting & Interiors
Address: 5 & 6 Maingate, Kingsway North, Team Valley, Gateshead, United Kingdom
Rating: 4.72

4.7 Rating 496 Reviews

93 %

of reviewers recommend Cp Lighting & Interiors

About Cp Lighting & Interiors:

As an established family ran lighting & interiors company for over 40 years, we bring you an extensive selection of exclusive lighting sourced from around the world. Call into our gorgeous showroom to view our collection of stunning lighting, mirrors, furniture, designer paints & wallpapers.

Each customer and review mean so much to us and we endeavor to offer the best service, we can so please let us know how we're doing!

Our sales team are up to date with the latest trends and can provide expert advice. We hope you enjoy shopping on our website or in our Team Valley, Gateshead showroom.

Visit Website

Phone:

01914401111

Email:

info@cplights.com

Location:

5 & 6 Maingate, Kingsway North, Team Valley,
Gateshead
United Kingdom
NE11 0BE

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Cp Lighting & Interiors 5 star review on 10th December 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order three lights, two had no led bulbs in the box, not answering the phone and not responding to emails = dissapointed, looks like I will have to pay for the missing bulbs myself”

Helpful Report

Posted 10 months ago

Dear Paul, Thank you for taking the time to share your feedback with us. We have looked into your order and you didn't actually purchase any bulbs from us... If you are confused about your order please don't hesitate to email us at info@cplights.com, message us on live chat or call us on 01914401111. Cp Lighting & Interiors Marketing Team

Posted 10 months ago

“I’m waiting for a replacement bulb for one that was broken in transit. This was mainly due to the inadequate packaging - a couple of pieces of cardboard round the bulb boxes then wrapped up with clingfilm in a plastic bag with no padding, bubble wrap or polystyrene.”

Helpful Report

Posted 1 year ago

Dear Sheila, Thank you for sharing your feedback regarding the issue with the broken bulb. We sincerely apologise these arrived to you damaged. Customer Services are working on getting your replacement bulb to you as quickly as possible. If there are any further concerns or questions, please feel free to reach out to our Customer Services at info@cplights.com. Thank you for your understanding and patience during our busiest time of year this Christmas. Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“Spent almost £300 on a ceiling light. Arrived ok. Quality ok but central shift a bit bent slightly. Didn't complain just straightened it. Fitted lamp and all 6 bulbs supplied. 1 bulb not working. Switched bulbs round to make sure bulb was the problem, it was. Contacted Cp lighting asking for bulb and asked for extra bulb (small 4w bulb) as a goodwill gesture. Company responded quickly but only offered to replace broken bulb. Not a major issue but certainly not great customer service. We like buying off good companies. Maybe £300 wasnt enough to warrant a £4 good will gesture! Wouldn't rush back.”

Helpful Report

Posted 2 years ago

Dear John, Thank you for posting a review and we’re so sorry to hear that your experience was not up to standards. Can you please provide us with your WEB order number so we can contact the supplier directly with regards to the bent light fitting? We would like to make them aware of the issue so we can resolve this problem for other customers, and would have of course replaced this for you if we had known. We apologize for the issue with the bulb, we use branded bulbs and they do occasionally get the odd faulty one. Our understanding was you only had one faulty bulb which we replaced straight away, and you do get 3 years guarantee on all LED bulbs so they should all last you years to come. Please feel free to reach out to Customer Services by emailing info@cplights.com with your WEB order number as well as the reference with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“I am disappointed as was sent the wrong light shades. I was sent ceiling shades and wanted table shades. Too expensive to post back so had to keep them.”

Helpful Report

Posted 3 years ago

Dear Kim, Thank you for posting a review and we’re so sorry to hear that your experience was not up to standards. I have enquired about this with our customer service team and it looks like you were sent the shades that you ordered which are table lamp shades, but there may have been some confusion with the measurements. The shades you ordered are 10-inch shades which is the diameter, not the height. We apologize for that not being more clear on our website and will look into this. The last our customer service team heard from you is that you were returning the shades, please contact us if you need more information. Cp Lighting & Interiors Marketing Team

Posted 3 years ago

“my diffuser came with a scratch on it which I did not see until I had unpacked it, when I phoned up to ask to exchange it they refused as I had removed the lid and would only offer £10 compensation, which I felt was very poor service so had to buy another”

Helpful Report

Posted 3 years ago

Dear Karen, Thank you for your feedback. After checking with our customer services team I can see that we couldn't accept the return as it was already opened and the cap was removed. This is because it is now unable to be sent back to us as since it is unsealed the flammable liquid would spill into the box. We also asked the supplier if they would send us a replacement lid but unfortunately, they don't provide this. We checked our stock in our showroom and could see they all have the same marks, this could be from a batch issue and we will look into this with the supplier. We do apologize for your experience and thank you for your trust in placing another order with us. If you'd like to get in touch with our customer service team at info@cplights.com with your WEB order number we would like to put another £10 into your e-wallet and resolve this issue. Cp Lighting & Interiors Marketing Team

Posted 3 years ago

Cp Lighting & Interiors is rated 4.7 based on 496 reviews