Cp Lighting & Interiors have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Recommended seller. Item was at a great price and arrived quickly and well packaged - thank you
”
- Robinder Gill
“
CP lighting had the light fitting I wanted at a very good price. However it was out of stock but available for pre order. It arrived at the predicted time, perfectly packaged for a.fragile item. Worth the wait, very happy with the experience.
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- Alastair Bruce
“
Happy with the price....lovely lamp and good communication.
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- Brian Palmer
“
Excellent service from start to finish. Quick delivery and fantastic products.
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- Alison Bussey
“
Excellent service prompt delivery
We ordered 2 pairs of lamps, one pair returned as not suitable for location . The returns and refund was handled quickly with no problems
Overall great service
”
- Alasdair Wallace
“
Quality very good . Prompt delivery.
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- Helen Hunt
“
Nice lights but searching the website from a mobile doesn’t lead to reliable results. While most companies now offer free returns, this company doesn’t. Calling customer service is not reliable (don’t pick up at all or just not helpful). Returning one item felt really complicated for something that should be made as easy as possible. I doubt we will order from this company again.
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- Marion Weatherall
“
Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
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- Anne Grundy
“
My mistake! CP Lighting returns was easy, however I had to pay for my own courier to return (which they made clear from the start) and I could not return the light bulbs.
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- Hulya Murat
“
Unfortunately, they used brown tape to secure the bubble wrap, which led CP Lighting to refuse a £1500 refund because of this.
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- Emanuela
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Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
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- Anne Grundy
“
Received wrong item. My husband had unpacked and arranged it as a surprise unaware it was incorrect. Cp Lighting didn't offer a refund or voucher off next purchase
”
- Angela Gardner
“
I bought two large ornaments from CP Lighting, unfortunately, one was damaged in transit. The service I received from CP Lighting in securing a replacement was outstanding. The process was efficient, speedy and professional, I was kept updated on progress throughout. I would highly recommend this company to anyone looking for a positive on line shopping experience.
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- Stephen Fleming
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Very happy with the service. The ornament is beautiful. Thank you.
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- KAY TOMKINSON
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Excellent service and very good prices. My lamp arrived beautifully packaged and protected and within the predicted timeframe. Delighted
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- Marian Kay
