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Cp Lighting & Interiors Reviews

4.7 Rating 488 Reviews
B-
Happiness Grade
Read Cp Lighting & Interiors Reviews

About Cp Lighting & Interiors:

As an established family ran lighting & interiors company for over 40 years, we bring you an extensive selection of exclusive lighting sourced from around the world. Call into our gorgeous showroom to view our collection of stunning lighting, mirrors, furniture, designer paints & wallpapers.

Each customer and review mean so much to us and we endeavor to offer the best service, we can so please let us know how we're doing!

Our sales team are up to date with the latest trends and can provide expert advice. We hope you enjoy shopping on our website or in our Team Valley, Gateshead showroom.

Visit Website

Phone:

01914401111

Email:

info@cplights.com

Location:

5 & 6 Maingate, Kingsway North, Team Valley,\nGateshead

Cp Lighting & Interiors have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
Great lights, best price I found
- Alison Gray
Bought a beautifull Laura Ashley light, and the price was good, the whole process was easy from sales to fast delivery. I will certainly come back to shop again in this site.
- Regina Webb
Really beautiful light at a very reasonable price. Delivered more quickly than I expected.
- Sheena McColl
A

Delivery - Fast

98.00%
Industry Average
Bought a beautifull Laura Ashley light, and the price was good, the whole process was easy from sales to fast delivery. I will certainly come back to shop again in this site.
- Regina Webb
I ordered Elkwood light fitting which was more expensive on other websites the light itself is beautiful so will be ordering another one for my hall and the delivery was excellent.
- Tina Aston
Almost 0% discount on the same light from John Lewis. Prompt delivery. What not to like?
- Tanzim Husain
F

Returns Process - Difficult

33.33%
Industry Average
Nice lights but searching the website from a mobile doesn’t lead to reliable results. While most companies now offer free returns, this company doesn’t. Calling customer service is not reliable (don’t pick up at all or just not helpful). Returning one item felt really complicated for something that should be made as easy as possible. I doubt we will order from this company again.
- Marion Weatherall
Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
- Anne Grundy
My mistake! CP Lighting returns was easy, however I had to pay for my own courier to return (which they made clear from the start) and I could not return the light bulbs.
- Hulya Murat
D

Refunds - Average

50.00%
Industry Average
I was very disappointed when the rug I bought, described as 100% cotton chenille, turned out to be polyester. It also arrived with a return letter from another customer, returned for the same reason and with dirty marks underneath. After quite a bit of too and fro I have however returned the rug and been issued with a refund. Communication was quick and I note that the web description has now been changed.
- Christina Graydon
Unfortunately, they used brown tape to secure the bubble wrap, which led CP Lighting to refuse a £1500 refund because of this.
- Emanuela
Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
- Anne Grundy
93.14%
Industry Average
Excellent service
- Susan Ashley
Customer service team are excellent and CPLighting offer great value on Laura Ashley. Repeat customer having bought furniture on three different occasions
- Yvonne Blower
Excellent service!
- Gillian Corbyn