Cp Lighting & Interiors have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great lights, best price I found
”
- Alison Gray
“
Bought a beautifull Laura Ashley light, and the price was good, the whole process was easy from sales to fast delivery. I will certainly come back to shop again in this site.
”
- Regina Webb
“
Really beautiful light at a very reasonable price. Delivered more quickly than I expected.
”
- Sheena McColl
“
Bought a beautifull Laura Ashley light, and the price was good, the whole process was easy from sales to fast delivery. I will certainly come back to shop again in this site.
”
- Regina Webb
“
I ordered Elkwood light fitting which was more expensive on other websites the light itself is beautiful so will be ordering another one for my hall and the delivery was excellent.
”
- Tina Aston
“
Almost 0% discount on the same light from John Lewis. Prompt delivery. What not to like?
”
- Tanzim Husain
“
Nice lights but searching the website from a mobile doesn’t lead to reliable results. While most companies now offer free returns, this company doesn’t. Calling customer service is not reliable (don’t pick up at all or just not helpful). Returning one item felt really complicated for something that should be made as easy as possible. I doubt we will order from this company again.
”
- Marion Weatherall
“
Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
”
- Anne Grundy
“
My mistake! CP Lighting returns was easy, however I had to pay for my own courier to return (which they made clear from the start) and I could not return the light bulbs.
”
- Hulya Murat
“
I was very disappointed when the rug I bought, described as 100% cotton chenille, turned out to be polyester. It also arrived with a return letter from another customer, returned for the same reason and with dirty marks underneath. After quite a bit of too and fro I have however returned the rug and been issued with a refund. Communication was quick and I note that the web description has now been changed.
”
- Christina Graydon
“
Unfortunately, they used brown tape to secure the bubble wrap, which led CP Lighting to refuse a £1500 refund because of this.
”
- Emanuela
“
Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
”
- Anne Grundy
“
Excellent service
”
- Susan Ashley
“
Customer service team are excellent and CPLighting offer great value on Laura Ashley. Repeat customer having bought furniture on three different occasions
”
- Yvonne Blower
“
Excellent service!
”
- Gillian Corbyn