Cp Lighting & Interiors Reviews

Name: Cp Lighting & Interiors
Address: 5 & 6 Maingate, Kingsway North, Team Valley, Gateshead, United Kingdom
Rating: 4.73

4.7 Rating 429 Reviews

93 %

of reviewers recommend Cp Lighting & Interiors

About Cp Lighting & Interiors:

As an established family ran lighting & interiors company for over 40 years, we bring you an extensive selection of exclusive lighting sourced from around the world. Call into our gorgeous showroom to view our collection of stunning lighting, mirrors, furniture, designer paints & wallpapers.

Each customer and review mean so much to us and we endeavor to offer the best service, we can so please let us know how we're doing!

Our sales team are up to date with the latest trends and can provide expert advice. We hope you enjoy shopping on our website or in our Team Valley, Gateshead showroom.

Visit Website

Phone:

01914401111

Email:

info@cplights.com

Location:

5 & 6 Maingate, Kingsway North, Team Valley,
Gateshead
United Kingdom
NE11 0BE

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Cp Lighting & Interiors 5 star review on 18th April 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok but the lightbulb I ordered as a dimmable one-was not dimmable when it turned up. Luckily I was able to use it in another lamp.”

Helpful Report

Posted 2 months ago

Dear Elizabeth, Thank you for your feedback. We're sorry to hear the bulb wasn’t what you expected. We want to clarify that we were never contacted regarding this issue - had we been, we would have been more than happy to assist and offer a replacement. According to our records, the bulb sent matches the order placed, but we completely understand how frustrating it can be when something doesn’t work as anticipated. If you ever have any concerns in the future, please don’t hesitate to reach out, we’re always here to help! Cp Lighting & Interiors Marketing Team

Posted 2 months ago

“The delivery was not what we where first advised, on getting near to our delivery date we where informed a further wait of eight weeks was what we could expect. A least when our furniture was delivered it was every bit as good as we had hooped for.”

Helpful Report

Posted 9 months ago

Dear Michael, Thank you for posting a review and we’re so sorry to hear that your delivery experience was not up to standards. Unfortunately our suppliers have been experiencing some delays that are out of our control, and we try to keep our customers up to date as much as possible. We are thrilled that you are happy with your Laura Ashley Garrat Sideboard and it was worth the wait! Please let us know if you have any questions regarding your order by emailing info@cplights.com Cp Lighting & Interiors Marketing Team

Posted 9 months ago

“I ordered an ornament on line for a present. It wasn’t delivered. I called and they said it had been, then they said it hadn’t been dispatched. They then sent it out. The product is nice but not good that it wasn’t sent out without me following it up”

Helpful Report

Posted 10 months ago

Dear Jackie, Thank you so much for taking the time to provide your feedback about your experience with Cp Lighting & Interiors. We truly appreciate customers like you who share their thoughts with us. Cp Lighting & Interiors Marketing Team

Posted 10 months ago

“Nice lights but searching the website from a mobile doesn’t lead to reliable results. While most companies now offer free returns, this company doesn’t. Calling customer service is not reliable (don’t pick up at all or just not helpful). Returning one item felt really complicated for something that should be made as easy as possible. I doubt we will order from this company again.”

Helpful Report

Posted 1 year ago

Dear Marion, Thank you so much for taking the time to share your feedback on Cp Lighting & Interiors. At Cp Lighting & Interiors, our main goal is to ensure that each and every customer feels satisfied and happy with our services. We strive to provide outstanding products, at competitive prices backed by excellent customer service. We're suprised to hear that you struggled to get in touch with our Customer Services team, we have a dedicated and friendly team available monday to Friday 9am - 4pm available for telephone enquiries, we also have a Live Chat feature available on www.cplights.com and respond to all email enquiries within 48 hours. - A point to note is we were recently closed on Good Friday and Easter Sunday though. With regards to our returns all we ask is that you compelte our Returns Request form via our website please see a link here for reference - https://www.cplights.com/return-request-i154 Once approved you simply return the item(s) to us within 28 days following our Returns Policy which is available to view here - https://www.cplights.com/delivery-returns-i5 We also include a Step By Step returns guide in our orders too for ease! If there's anything else we can do to assist you or if you need any further help, please don't hesitate to reach out to us. We're here to help Thank you once again for your feedback and for choosing Cp Lighting & Interiors. We hope to see you shopping with us again in future Marion! Best regards, Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“Can broken bad to contact service which they did replace the parts I had to get my fitter to put them back on..”

Helpful Report

Posted 1 year ago

Dear Syeda, Apologies there were some damages to your light upon delivery, We use DPD as our couriers so we'll be sure to pass this feedback onto them. You can of course add the replacement parts to your light without an electrician or contractor, we would be happy to guide you on how to do this if you require any additional help. Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“First order was brilliant. Great communication and hand delivered by one of the team within a week. I decided to use CP Lighting for a second purchase despite there being cheaper options. The delivery took a month, there was no notification of dispatch and the package arrived via Parcelforce while we were away and was left unattended. Therefore a mixed experience.”

Helpful Report

Posted 1 year ago

Dear Colin, Thank you for your review with us. we do apologize on behalf of Dar Lighting who shipped this item to you directly, We use DPD as our couriers who offer a one hour time slot as standard. We'll be sure to pass on your comments to Dar Lighting about dispatch notifications so that you are aware you order is on way, and updated delivery notifications. Cp Lighting & Interiors

Posted 1 year ago

“Lovely products but had to wait approx 6 weeks for my order, no updates from CP had to chase and my order several times being told it would be dispatched within so many days, again had to chase and was finally dispatched. If I was updated I wouldn’t of minded.”

Helpful Report

Posted 1 year ago

Dear Helen, Thank you for your review with Cp Lighting & Interiors. We can see you emailed us on 09/10/23 and we replied the following day on 10/10/23 advising that one item was due into us and should arrive within 7 working days. Apologies this was delayed and dispatched the 27th October, this is such an irregular occurrence and we're aiming to hold more stock of this product in future to keep up with the demand. We do aim to have items delivered as swiftly as we are able but in this instance i can see it did take 5 weeks to fulfill your order - so apologies again. Your review mentioned you had to chase your order several times though we can only see one email from you so apologies if you feel you were ignored it's because we only received one email other than your reply saying "thank you". We do hope this doesn't discourage you from ordering from a small family business again, as we do our best to get all items dispatched as quickly as we can, especially during our busiest period of the year and we don't want to let anyone down. We do hope you love your new items though! if you'd like us to check stock on any items in future please drop us an email at info@cplights.com or call 0191 440 1111 and select option 2 where a member of our friendly Customer Services team would be delighted to check we have all items available for next day dispatch. Have a lovely day Helen. Cp Lighting & Interiors marketing Team

Posted 1 year ago

“Although the light I ordered was lovely, I misjudged the weight and it was far too heavy for a standard ceiling and needed reinforcement. My mistake! CP Lighting returns was easy, however I had to pay for my own courier to return (which they made clear from the start) and I could not return the light bulbs. This turned out to be a very costly mistake for me. I have now lost £100, just for ordering something and realising it is not suitable. I would not be ordering again from CP Lighting. We sometimes make mistakes and losing that much money is really a hard pill to swallow, particularly when you can return almost anything you purchase nowadays, for free. I will buy my lighting somewhere else, just in case!”

Helpful Report

Posted 1 year ago

Dear Hulya, Thanks for sharing your feedback. We’re so sorry your experience didn’t match your expectations. We do detail our full Returns Terms & Conditions on our website for your reference to make this as transparent and easy to follow as possible. Thank you for your positive comments about how lovely the light you ordered was too. We wish you a lovely weekend. Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“Nice product - disappointed with delivery as chocked over a 6foot wall onto my drive. The packaging for the candle was wrecked so could not give it as a gift”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for your review following your purchase. Just so you know that your order was delivered via DPD courier service not our own drivers. We’ve reported this to DPD as this certainly isn’t the level of service they are known to provide. Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“Good level of service, and fairly quick delivery however I ordered citrus verbena diffuser refills which have hardly any scent at all. Very disappointing.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for posting a review and we’re so sorry to hear that the fragrance you purchased was not up to standards, we've not actually had a complaint about this before so we'll be sure to reach out to the manufacturer. We do recommend replacing the reed diffuser sticks every 6 months too as they help in the diffusion of the fragrance. Thank you for brining this to our attention so we can resolve this problem for other customers. Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“I ordered 6 items..I was told there was only 3 in stock which was Absolutely fine. I received the items but I'm still waiting for my refund for the other 3?”

Helpful Report

Posted 2 years ago

Dear Antonia, Thank you for letting us know about this. We have looked into the issue and contacted our payment provider, and issued you a new refund yesterday. You should have received an email from our customer services team confirming this. I apologize on behalf of everyone at Cp Lighting & Interiors. It was an uncommon instance and we’ll do better in the future! Please feel free to reach out to Customer Services by emailing info@cplights.com with your WEB order number as well as the reference with any further comments, concerns, or suggestions you wish to share. Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Lovely products!”

Helpful Report

Posted 2 years ago

Dear Sophie, Thank you so much for taking the time to leave a review about our lovely products. We really appreciate your business. Please let us know what we can do extra to make your rating a 5 star one? Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“Lengthy dispatch and ridiculous returns policy. I will not be using this retailer in the future.”

Helpful Report

Posted 2 years ago

Dear Jennifer, Thank you for posting a review and we’re so sorry to hear that your experience was not up to standards. I can see that we dispatched your order 2 days after you placed the order, it was then in the hands of the courier and we have no control over their delivery schedule. We will log this complaint with our couriers to ensure they are made aware they aren’t delivering to their usual standards. Before we send out any orders, our customer service team emails each customer to make them aware of the returns policy. This gets approved by each customer before we dispatch the order. Please feel free to reach out to Customer Services by emailing info@cplights.com with your WEB order number as well as the reference with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Cp Lighting & Interiors Marketing Team

Posted 2 years ago

“The light we purchased is excellent but it was packaged in a huge amount of polystyrene, which cant be recycled and goes to landfill.”

Helpful Report

Posted 2 years ago

Good morning David, Thank you for your review of cplights.com we're so glad you like the product you purchased! Thank you for your feedback regarding packaging, we'll be sure to pass this on to our dispatch team too. After chatting with the team just now they have confirmed that we don't purchase Polystyrene for our packaging, we simply recycle the packaging from orders we receive from our suppliers. We're also going to email our suppliers and request they use more eco-friendly packaging where possible. Thank you for the idea, we'll be sure to look into this more!

Posted 2 years ago

Cp Lighting & Interiors is rated 4.7 based on 429 reviews