Cp Lighting & Interiors Reviews

Name: Cp Lighting & Interiors
Address: 5 & 6 Maingate, Kingsway North, Team Valley, Gateshead, United Kingdom
Rating: 4.73

4.7 Rating 429 Reviews

93 %

of reviewers recommend Cp Lighting & Interiors

About Cp Lighting & Interiors:

As an established family ran lighting & interiors company for over 40 years, we bring you an extensive selection of exclusive lighting sourced from around the world. Call into our gorgeous showroom to view our collection of stunning lighting, mirrors, furniture, designer paints & wallpapers.

Each customer and review mean so much to us and we endeavor to offer the best service, we can so please let us know how we're doing!

Our sales team are up to date with the latest trends and can provide expert advice. We hope you enjoy shopping on our website or in our Team Valley, Gateshead showroom.

Visit Website

Phone:

01914401111

Email:

info@cplights.com

Location:

5 & 6 Maingate, Kingsway North, Team Valley,
Gateshead
United Kingdom
NE11 0BE

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Cp Lighting & Interiors 5 star review on 18th April 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few of the glass droplets were broken in the box. .. would like to know how we get them replaced. Thank you”

Helpful Report

Posted 1 month ago

Dear Caroline, Thank you for your review! We’re sorry to hear that a few glass droplets arrived broken. Please complete the Report A Fault form on the footer of our website so we can assist you with replacements. Please ensure you do this within 48 hours of receiving your order as per our T&C's. Thank you. Cp Lighting & Interiors Marketing Team

Posted 1 month ago

“Took longer to arrive than advertised so rang to check progress. Lady I spoke to was very helpful, admitted it had not been processed but would expedite delivery. Light arrived a few days later. Would suggest that if not possible to deliver as advertised then a courtesy call/ email/ text to the customer would be appropriate to prevent customer concerns and phone call.”

Helpful Report

Posted 2 months ago

Dear N, Thank you for your honest feedback. We sincerely apologize for the delay and any inconvenience caused. We’re glad to hear that our team was able to assist and expedite your delivery, but we completely understand your point about better communication. Your suggestion is greatly appreciated, and we’ll work on improving our updates to ensure a smoother experience for our customers in the future. Thank you for your patience and for shopping with us! Cp Lighting & Interiors Marketing Team

Posted 2 months ago

“Company good. Laura Ashle item was not quite right, but didnt gave time to send back before I went away for a month.”

Helpful Report

Posted 3 months ago

Dear Judy, Thank you for taking the time to leave a review, please feel free to reach out to Customer Services by emailing info@cplights.com with your WEB order number to let us know of any issues with your order. We quality check all items before leaving us, and although we cannot control damages by the third-party courier or manufacturer, we can of course look into options to resolve the matter. Cp Lighting & Interiors Marketing Team

Posted 2 months ago

“Ordered items delivered within 7 days. Well packaged and true to the image online. Just need to install. Very happy so fat.”

Helpful Report

Posted 3 months ago

Dear Selena, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Cp Lighting & Interiors Marketing Team

Posted 2 months ago

“The item I ordered arrived within the specified time frame and is as described.”

Helpful Report

Posted 3 months ago

Dear Richard, Thank you for taking the time to leave a review, we appreciate your feedback! Can we ask what we could improve on to receive a 5 star review on your next order? Cp Lighting & Interiors Marketing Team

Posted 3 months ago

“It is a stunning light, very sturdy and beautiful! Came packed in nicely. Love it totally. It has added a charm to our living room. We are very happy with our purchase and our experience purchasing our first light from them.”

Helpful Report

Posted 5 months ago

Dear Kavita, Thank you for your lovely review! We’re thrilled to hear that you find the light stunning and it has brought charm to your living room. It means a lot to us to know you enjoyed your first purchase experience. Could we ask what we could improve to turn your 4 star review into a 5 star review? Cp Lighting & Interiors Marketing Team

Posted 5 months ago

“All satisfactory”

Helpful Report

Posted 5 months ago

Dear Sarah, Thank you for your positive review! We're glad to hear that everything was satisfactory with your experience. Your feedback is important to us! - Could we ask what we could do to turn your 4 star review into a 5 star review? Cp Lighting & Interiors Marketing Team

Posted 5 months ago

“I was very satisfied with my folding dining table ,”

Helpful Report

Posted 5 months ago

Dear Zehra, Thank you for your great review! We’re thrilled to hear that you are satisfied with your folding dining table. Your feedback truly motivates us to keep delivering quality products! - Could we ask what we could do to turn your 4 star review into a 5 star review? Cp Lighting & Interiors Marketing Team

Posted 5 months ago

“Good product, customer experience and after sales service.”

Helpful Report

Posted 8 months ago

Dear Michael, Thank you for taking the time to leave a review, we'll be sure to let the team know to keep up the good work! If you'd like to get in touch and let us know how we can receive a 5 star review on your next order, please feel free to contact us at info@cplights.com with your WEB order number. Cp Lighting & Interiors Marketing Team

Posted 7 months ago

“Helpful on the phone - checked something for me before I ordered a 2nd of a previous item. Came speedily. Well packed. Very pleased with the firm. We had a problem with the instructionsover construction, but that is the manufacturer. Sorted because we already had a Dar standard lamp! If we had needed help I am sure Cp lighting would have helped. Would use them again.”

Helpful Report

Posted 1 year ago

Dear Sandra, Thank you so much for your 4-star rating of Cp Lighting & Interiors! We appreciate your kind words and are thrilled to hear that you had a positive experience with our company. We are glad that our team was able to assist you over the phone and check the details before you decided to order a second item. Ensuring customer satisfaction is always our top priority, and we are delighted to hear that your order arrived speedily and well packed, is there anything else we could do to turn this 4 star review into a 5 star review? We understand that sometimes manufacturer instructions can be a bit tricky, but we're happy to hear that you were able to figure it out, If you ever need any assistance in the future, please don't hesitate to reach out to us - we're here to help! Once again, thank you for choosing Cp Lighting & Interiors. We look forward to seeing you shopping with us again in the future. Best regards, Cp Lighting & Interiors

Posted 1 year ago

“Item arrived on time, very happy with my purchase which was a contemporary light fitting.”

Helpful Report

Posted 1 year ago

Dear Diane, Thank you so much for taking the time to leave us a review, we really appreciate your feedback! It's wonderful to hear that you are satisfied with your experience with us. Could we ask what we could do to improve your 4* review to a 5* one? Please don't hesitate to reach out if you have any further questions or need assistance with anything else. We are always here to help! Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“Great customer service, amazing products. They delivery what they show. I recommend to all.”

Helpful Report

Posted 1 year ago

Dear Robina, We really appreciate your feedback and we'll be sure to let the team know to keep up the good work! Could we ask how we could get a 5th star on your next review? Please feel free to reach out to us at info@cplights.com with any questions, concerns or suggestions you have. Remember you earn loyalty points with each purchase, redeemable on your next order! Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“Quick prompt service. Item packed and delivered safely. Exactly as described”

Helpful Report

Posted 1 year ago

Dear Yvonne, Thank you for taking the time to leave a review, we appreciate your business! Can we ask how we can improve to receive a 5 star rating on your next order? Feel free to contact us at info@cplights.com with any questions or concerns. Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“delivery took less time than expected. Lighting is amazing and fabulous quality. only dropped a star because the light bulb order was not quite correct. but was no problem cos we were able to get a bulb locally”

Helpful Report

Posted 1 year ago

Dear Karen, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if you have any questions regarding your order by emailing info@cplights.com. Did you let our Customer Services team know about an incorrect bulb? They would have been more than happy to send you the correct bulb in exchange for the incorrect one. Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“Our lamps came and they were nice but not what we wanted there was a mistake made so I waited ages for them to be delivered and they forgot the put the bulbs in. However customer service is brilliant I have no returned the items and am waiting for a refund.”

Helpful Report

Posted 1 year ago

Dear Talisha, Thank you for your 4-star rating of Cp Lighting & Interiors. We apologise for the mixup that caused the delay in your order. We're glad to hear that you appreciated our customer service. We hope that if you ever need lamps in future, you'll choose us again and be assured of a smooth transaction. Cp Lighting & Interiors Marketing Team.

Posted 1 year ago

“Delighted with the lampshade. Well packed and arrived when the tracking said it would.”

Helpful Report

Posted 1 year ago

Dear Marian, We really appreciate you taking the time to share your feedback with us. We really appreciate your business! Is there anything we could have done further to receive a 5 star rating? Cp Lighting & Interiors Marketing Team

Posted 1 year ago

“I purchased the light. It is beautiful. Excellently packaged. Delivery isn't as quick as I expected. But none the less I am happy!”

Helpful Report

Posted 1 year ago

Dear Sabina, Thank you for your 4 star review. I'm happy to hear that you like the light and that it was excellently packaged. It looks stunning on your staircase. I'm sorry to hear that the delivery wasn't as quick as you expected, estimated delivery times are provided at the time of purchase. Cp Lighting & Interiors Marketing Team.

Posted 1 year ago

“Delivery took quite a while but was sooner than initially advised to be fair. Great item and packaged very well.”

Helpful Report

Posted 1 year ago

Dear Brian, Thanks for your 4 star rating of Cp Lighting & Interiors. We are glad to hear you were pleased with the item and its packaging. We apologise the delivery was longer than expected, delivery dates are shown at the time of purchase. But we are glad it came sooner than we initially advised. Thank you for your feedback! Cp Lighting & Interiors.

Posted 1 year ago

“Slightly concerned about the 4 week delivery becoming 13 when I ordered but after emailing my wall lights were delivered promptly. Always a speedy reply to emails and delivery was fast and efficient”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for your 4 star review. We are sorry to hear you were slightly concerned about the 4 week delivery becoming 13 when you ordered, but pleased to hear that your wall lights were delivered promptly following an email. We strive to give our customers a speedy reply and a fast delivery, so it pleases us to know you experienced this with us. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Cp Lighting & Interiors Marketing Team.

Posted 1 year ago

“Great selection of lights- only issue is they clearly say orders over £100 have free delivery and then you charge £20. I phoned and was told the Aberdeen area was outwith the free delivery- ridiculous- Aberdeen is hardly a great distance from your dispatch area. Don’t advertise free delivery if you don’t do it”

Helpful Report

Posted 1 year ago

Dear Ruth, Thank you for your review with us this evening. Just to clarify, We do advertise that there are certain postcodes except, this is due to our courier charging us a surcharge to deliver into specific postcodes. Please see the link here to our Delivery & Returns page for ease - https://www.cplights.com/delivery-returns-i5 You will see it says the following: Order value over £100.00 = FREE DELIVERY (UK mainland postcodes only, certain postcodes exempt) Please note there will be a £19.99 - £89.99 delivery charge for all Northern Ireland, Inverness, certain areas of Scotland and Scottish Highland postcodes. Price is calculated based on postcode. We hope this is doesn’t put you off shopping with us again. Cp Lighting & Interiors Marketing Team

Posted 1 year ago

Cp Lighting & Interiors is rated 4.7 based on 429 reviews