Cotterill Civils Reviews

Name: Cotterill Civils
Rating: 4.75

4.8 Rating 278 Reviews

94 %

of reviewers recommend Cotterill Civils

4.8

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cotterill Civils:

Cotterill Civils was founded in 1993 by our MD, Andrew Cotterill. We’ve since gone on to become a leading supplier of civils, drainage and environmental solutions to the construction and agricultural sectors. What makes us different is the expert advice we can provide on the products that we sell. We want to ensure you get the best products at the best price for your specific project. We pride ourselves on our excellent customer service and value your feedback.

Visit Website

Phone:

0121 351 3230

Email:

sales@cotterillcivils.co.uk

Location:

Hermitage Farm, Wishaw, West Midlands
B76 9QJ

Cotterill Civils 5 star review on 19th January 2024

Graham T

Cotterill Civils 5 star review on 6th November 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent product, competitive price, fast delivery.”

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Posted 1 month ago

“Good service. Problems sorted”

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Posted 1 month ago

“The worst internet purchase I have ever made no Communication to when they were going to deliver my goods. Don’t take any notice of 3-5 days delivery I got it 3 weeks later they sent a juggernaut to deliver my goods and couldn’t get through the back streets why send a vehicle that sized to deliver to a domestic address”

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Posted 1 month ago

Hi Lee, we are very sorry about your experience with us. The order you placed was handled by a reputable supplier, which we've never had any problems with before, but we understand that this delivery fell far short of your expectations—and ours. We apologise for the delay and the lack of communication regarding delivery timing. We realise that receiving your order three weeks late, especially with the challenges caused by the delivery vehicle size, must have been incredibly frustrating. We are committed to making sure this doesn’t happen again by working closely with our suppliers to improve delivery coordination and communication. Thank you for your feedback, as it helps us make important improvements. If there's anything further we can do to make this right, please let us know.

Posted 1 month ago

“Great service, very easy to order and delivery was on time. Would definitely recommend”

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Posted 1 month ago

“No problem ordering Kept informed of delivery Unfortunately arrived a day late but still pretty good service”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“I got charged more placing the order direct with the office than the rates quoted on line. I contacted Cotterill and they were very quick to sort the discrepancy and refund the difference and apolgised for the inconvenience.”

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Posted 1 month ago

“You struugled a bit to get the items ordered and it took a call from me to get the chase started and some action but once that was done it moved quickly”

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Posted 8 months ago

Hi there, thank you for taking the time to leave us feedback. We sincerely apologise for the delay in getting your items to you. We aim to meet our lead times on every order, or communicate when this is not possible. We take your experience seriously, and will ensure to review this process to avoid this happening again in the future. Kind regards

Posted 7 months ago

“Great service on first purchase but after request for a code to alter postage cost on second purchase communication was poor and ultimately didn't receive code despite chasing so bought elsewhere”

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Posted 8 months ago

Hi Paul, thank you for taking the time to leave us feedback. We sincerely apologise for the lack of communication regarding your postage code. We take your experience seriously, and will ensure to review this process to avoid this happening again in the future. Kind regards.

Posted 7 months ago

“On time delivery and good service”

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Posted 8 months ago

Hi Tomas, thank you for leaving us a 5 star review! Your feedback is greatly appreciated.

Posted 7 months ago

“Service was excellent from placing the order to any questions we had about fitting the attenuation tank. Price was competitive.”

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Posted 8 months ago

Hi Ian, thank you for leaving us a review with such positive feedback! It is greatly appreciated.

Posted 7 months ago

“Great speaking to you to complete order , good fast service.”

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Posted 9 months ago

Hi Shirley, thank you for the 5 star review! It is greatly appreciated.

Posted 9 months ago

“We'll done cotterill's, my crates, pipes, flock and pits all came actually quicker than estimated and all well packaged, my lane is hard to traverse and I expected to have to meet the delivery men and pick up but none of it, thank you and I hope to do business with you again..”

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Posted 9 months ago

Hi William, thank you for leaving us positive feedback!

Posted 9 months ago

“Delivered on time as ordered which make a change from most companies”

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Posted 9 months ago

Hi Malcolm, thank you for your positive feedback! It is greatly appreciated.

Posted 9 months ago

“It was a small order for a big firm so I didn't expect such great service. I was treated as a VIP! The Delivery was quick and the driver very helpful. The product quality is briiliant. absolutly FIRST CLASS.”

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Posted 9 months ago

Hi Ron, thank you for leaving us a 5 star review! It is greatly appreciated!

Posted 9 months ago

“Goods were not as described. The ducting I ordered was listed as containing a drawstring, but when it arrived there was no string.”

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Posted 9 months ago

“Ordered on 2 occasions soakaway crates and membrane. Competitively priced and good service. I actually provided wrong delivery address on second occasion but customer service corrected for me. Many thanks”

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Posted 10 months ago

Hi Will, thank you for your 5 star review! It is much appreciated.

Posted 9 months ago

“Efficient and friendly”

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Posted 10 months ago

Hi Richard, thanks for the positive feedback! It is really appreciated.

Posted 10 months ago

“The best crew, always help out.”

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Posted 10 months ago

Hi Graham, thank you for leaving us a review! These images look great!

Posted 10 months ago

“Great sales service and help in the yard when picking up pipe.”

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Posted 10 months ago

Hi Steven, thank you for leaving us a 5 star review! It is much appreciated.

Posted 10 months ago

Cotterill Civils is rated 4.8 based on 278 reviews