Cotterill Civils Reviews

Name: Cotterill Civils
Rating: 4.76

4.8 Rating 285 Reviews

94 %

of reviewers recommend Cotterill Civils

4.8

Based on 285 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cotterill Civils:

Cotterill Civils was founded in 1993 by our MD, Andrew Cotterill. We’ve since gone on to become a leading supplier of civils, drainage and environmental solutions to the construction and agricultural sectors. What makes us different is the expert advice we can provide on the products that we sell. We want to ensure you get the best products at the best price for your specific project. We pride ourselves on our excellent customer service and value your feedback.

Visit Website

Phone:

0121 351 3230

Email:

sales@cotterillcivils.co.uk

Location:

Hermitage Farm, Wishaw, West Midlands
B76 9QJ

Cotterill Civils 5 star review on 24th June 2025

Ivy H

Cotterill Civils 5 star review on 19th January 2024

Graham T

Cotterill Civils 5 star review on 6th November 2023

Neil P

Cotterill Civils 5 star review on 5th October 2023

Mani R

Hammid M

Anonymous

Anonymous // 01/01/2019

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“Excellent service, fast delivery and first class product”

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Posted 2 weeks ago

“Great service, the guy i spoke to was really helpful, I was not sure what i needed but after explaining he advised on my product, quantity and offered discount which is always nice to have. would definately recommend and use again.”

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Posted 2 weeks ago

“Local company with a great customer service along with a good range of products and stock! a pleasure to deal with and very keen prices.”

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Posted 2 weeks ago

“Fast Delivery. Hassel free ordering and a excellent product at a great price.”

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Posted 2 weeks ago

“Easy to deal with very helpful on phone deliver on time good service”

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Posted 2 weeks ago

“Honestly from the moment I called Tom Kent, he was very helpful! Knew exactly what parts I required (as I was struggling with other supplier), checked while I was on the phone. Competetivluy priced and onsite next day to be used.”

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Posted 2 weeks ago

“Very good after sales”

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Posted 2 weeks ago

“Excellent product, competitive price, fast delivery.”

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Posted 8 months ago

“Good service. Problems sorted”

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Posted 8 months ago

“The worst internet purchase I have ever made no Communication to when they were going to deliver my goods. Don’t take any notice of 3-5 days delivery I got it 3 weeks later they sent a juggernaut to deliver my goods and couldn’t get through the back streets why send a vehicle that sized to deliver to a domestic address”

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Posted 8 months ago

Hi Lee, we are very sorry about your experience with us. The order you placed was handled by a reputable supplier, which we've never had any problems with before, but we understand that this delivery fell far short of your expectations—and ours. We apologise for the delay and the lack of communication regarding delivery timing. We realise that receiving your order three weeks late, especially with the challenges caused by the delivery vehicle size, must have been incredibly frustrating. We are committed to making sure this doesn’t happen again by working closely with our suppliers to improve delivery coordination and communication. Thank you for your feedback, as it helps us make important improvements. If there's anything further we can do to make this right, please let us know.

Posted 8 months ago

“Great service, very easy to order and delivery was on time. Would definitely recommend”

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Posted 8 months ago

“No problem ordering Kept informed of delivery Unfortunately arrived a day late but still pretty good service”

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Posted 8 months ago

“Great service”

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Posted 8 months ago

“I got charged more placing the order direct with the office than the rates quoted on line. I contacted Cotterill and they were very quick to sort the discrepancy and refund the difference and apolgised for the inconvenience.”

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Posted 8 months ago

“You struugled a bit to get the items ordered and it took a call from me to get the chase started and some action but once that was done it moved quickly”

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Posted 1 year ago

Hi there, thank you for taking the time to leave us feedback. We sincerely apologise for the delay in getting your items to you. We aim to meet our lead times on every order, or communicate when this is not possible. We take your experience seriously, and will ensure to review this process to avoid this happening again in the future. Kind regards

Posted 1 year ago

“Great service on first purchase but after request for a code to alter postage cost on second purchase communication was poor and ultimately didn't receive code despite chasing so bought elsewhere”

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Posted 1 year ago

Hi Paul, thank you for taking the time to leave us feedback. We sincerely apologise for the lack of communication regarding your postage code. We take your experience seriously, and will ensure to review this process to avoid this happening again in the future. Kind regards.

Posted 1 year ago

“On time delivery and good service”

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Posted 1 year ago

Hi Tomas, thank you for leaving us a 5 star review! Your feedback is greatly appreciated.

Posted 1 year ago

“Service was excellent from placing the order to any questions we had about fitting the attenuation tank. Price was competitive.”

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Posted 1 year ago

Hi Ian, thank you for leaving us a review with such positive feedback! It is greatly appreciated.

Posted 1 year ago

“Great speaking to you to complete order , good fast service.”

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Posted 1 year ago

Hi Shirley, thank you for the 5 star review! It is greatly appreciated.

Posted 1 year ago

“We'll done cotterill's, my crates, pipes, flock and pits all came actually quicker than estimated and all well packaged, my lane is hard to traverse and I expected to have to meet the delivery men and pick up but none of it, thank you and I hope to do business with you again..”

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Posted 1 year ago

Hi William, thank you for leaving us positive feedback!

Posted 1 year ago

Cotterill Civils is rated 4.8 based on 285 reviews