Cotterill Civils Reviews

Name: Cotterill Civils
Rating: 4.76

4.8 Rating 271 Reviews

94 %

of reviewers recommend Cotterill Civils

4.8

Based on 271 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cotterill Civils:

Cotterill Civils was founded in 1993 by our MD, Andrew Cotterill. We’ve since gone on to become a leading supplier of civils, drainage and environmental solutions to the construction and agricultural sectors. What makes us different is the expert advice we can provide on the products that we sell. We want to ensure you get the best products at the best price for your specific project. We pride ourselves on our excellent customer service and value your feedback.

Visit Website

Phone:

0121 351 3230

Email:

sales@cotterillcivils.co.uk

Location:

Hermitage Farm, Wishaw, West Midlands
B76 9QJ

Cotterill Civils 5 star review on 19th January 2024

Graham T

Cotterill Civils 5 star review on 6th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you didn't deliver anywhere near on time, and didn't follow up when I raised it. To have it taken seriously, I had to properly complain.”

Helpful Report

Posted 10 months ago

Dear Ray, Thank you for taking the time to share your feedback regarding your recent experience. We sincerely apologise for the inconvenience caused by the delay in delivery of your products. We understand how important timely delivery is, and we take your concerns seriously. In this instance, the courier we decided to use were experiencing technical difficulties which unfortunately lead to your order taking longer than usual to arrive. We apologise for this occurrence, we try our best to accommodate our estimated lead times on all our orders however extenuating circumstances can affect this on rare occasions. Our team attempted on a number of occasions to get in touch with the courier to locate your order, but were unsuccessful at retrieving this information. Our colleagues spoke to you on a number of occasions to inform you that they were attempting to liaise with our third party courier to locate your items. Customer satisfaction is of utmost importance to us, and we regret that we did not meet your expectations in this instance. Unfortunately, the information we can obtain is limited when a third party courier is used, and we will take this feedback on board with the intention of improving this area of our customer service. We value your business and hope to have the opportunity to restore your trust in our services.

Posted 10 months ago

“Wrong item was delivered out to me. Not very good communication and was told a day for wrong goods to be collected and they werent.”

Helpful Report

Posted 11 months ago

Dear anonymous, We are sorry to hear that you were not happy with the service you received. We would like to assure you that this isolated incident does not reflect our standard of service. Our team understands how important timely delivery and proactive communication are, and we take your concerns seriously. We apologise for sending the wrong item to you, this was a result of human error, and we have put measures in place to prevent the same mistake happening in the future. In terms of communication, we always aim to keep our customers informed as to the status of their order, especially if we make a mistake. We apologise profusely for our lack of communication, please be assured that this is anomalous and we are making improvements to our customer service as a result of your valuable feedback. We hope your experience with us does not deter you from shopping with us in the future.

Posted 10 months ago

“The whole delivery process was unbelievable… wasn’t on time or the same day driver they sent didn’t have a clue … And the items was damaged !!!”

Helpful Report

Posted 2 years ago

Good afternoon, I remember this order and once again I would like to apologise. As discussed during our call, the driver said he did not feel safe offloading with his hi-ab as the road was very tight. I did try to find a way to resolve this when we spoke and I arranged to have your items redelivered by another of our trucks. Again, we are extremely sorry this happened. If you would like to discuss this in more detail or need any further assistance with anything please call me on 0121 351 3230. Kind regards, Joe Brown

Posted 2 years ago

“The item took 3 weeks to arrive….. had I not chased it on numerous occasions I doubt it would have ever turned up”

Helpful Report

Posted 2 years ago

Cotterill Civils is rated 4.8 based on 271 reviews