Cotterill Civils Reviews

Name: Cotterill Civils
Rating: 4.76

4.8 Rating 271 Reviews

94 %

of reviewers recommend Cotterill Civils

4.8

Based on 271 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cotterill Civils:

Cotterill Civils was founded in 1993 by our MD, Andrew Cotterill. We’ve since gone on to become a leading supplier of civils, drainage and environmental solutions to the construction and agricultural sectors. What makes us different is the expert advice we can provide on the products that we sell. We want to ensure you get the best products at the best price for your specific project. We pride ourselves on our excellent customer service and value your feedback.

Visit Website

Phone:

0121 351 3230

Email:

sales@cotterillcivils.co.uk

Location:

Hermitage Farm, Wishaw, West Midlands
B76 9QJ

Cotterill Civils 5 star review on 19th January 2024

Graham T

Cotterill Civils 5 star review on 6th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You struugled a bit to get the items ordered and it took a call from me to get the chase started and some action but once that was done it moved quickly”

Helpful Report

Posted 1 week ago

Hi there, thank you for taking the time to leave us feedback. We sincerely apologise for the delay in getting your items to you. We aim to meet our lead times on every order, or communicate when this is not possible. We take your experience seriously, and will ensure to review this process to avoid this happening again in the future. Kind regards

Posted 6 days ago

“Great service on first purchase but after request for a code to alter postage cost on second purchase communication was poor and ultimately didn't receive code despite chasing so bought elsewhere”

Helpful Report

Posted 3 weeks ago

Hi Paul, thank you for taking the time to leave us feedback. We sincerely apologise for the lack of communication regarding your postage code. We take your experience seriously, and will ensure to review this process to avoid this happening again in the future. Kind regards.

Posted 6 days ago

“We'll done cotterill's, my crates, pipes, flock and pits all came actually quicker than estimated and all well packaged, my lane is hard to traverse and I expected to have to meet the delivery men and pick up but none of it, thank you and I hope to do business with you again..”

Helpful Report

Posted 1 month ago

Hi William, thank you for leaving us positive feedback!

Posted 1 month ago

“Product quality was great, delivery time was a let down. Website said 2 to 3 days and we called your sales team to confirm lead time and was told it comes from the yard so it's in stock. 3 days went, called on 7th day and was told it was coming from the manufacturer and would be with us today. So total lack of communication, not impressed”

Helpful Report

Posted 4 months ago

Hi Miles, thank you for taking the time to leave us feedback. We sincerely apologise for the miscommunication regarding your order delivery time. As this particular item was out of stock in our warehouse, our only option was to order it from the manufacturer, which unfortunately led to a delayed delivery time. We take your experience seriously, and will ensure to review this process to avoid this happening again in the future. Kind regards.

Posted 3 months ago

“We got off to a bad start but the situation was rectified. All was good.”

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Posted 6 months ago

Hi Edward, thank you for taking the time to leave us a review. We are pleased that we managed to rectify your issue for you. Your feedback is greatly appreciated.

Posted 5 months ago

“Product Crates x2. They are good products but they didn't let me know when the divery was going to be.”

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Posted 6 months ago

Hi J Alves, thank you for taking the time to leave us a review. We're sorry we didn't meet your expectations in terms of delivery notifications, this feedback will be taken on board for the future. Our product pages provide an estimated delivery time, which we aim to meet every time. This is a reliable guide towards the timing of your delivery.

Posted 6 months ago

“Great sales service let down a little by delivery time”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for your feedback. We are sorry to hear about your experience with the delivery of your products. Unfortunately this was out of our control as it was sent via a Courier. Customer Service is really important to us and we apologise on their behalf and hope that you will still consider our services in the future.

Posted 1 year ago

“Got told delivery was going to be Wednesday or Thursday at the latest so booked a guy with digger to do work commencing Monday and stuff never arrived until following Tuesday afternoon so now charged by digger driver as he lost a days work and now can’t get job done as he has other jobs booked it. Got phone call to say delivery is outwith there hands but why send the first email guaranteeing delivery. Also paid £60 extra for delivery and I’m £100 down for paying digger driver”

Helpful Report

Posted 2 years ago

Good afternoon Robbie, I am so sorry that your order did not arrive as planned. As discussed on the phone, our shipping company had promised to deliver at the time specified, which is why we sent an email confirmation to you in good faith. Unfortunately, they encountered issues and failed to deliver to this timescale. Again, we are extremely sorry this happened. If you would like to discuss this in more detail or need any further assistance with anything please call me on 0121 351 3230. Kind regards, Joe Brown

Posted 2 years ago

Cotterill Civils is rated 4.8 based on 271 reviews