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Clarkes Golf Reviews

4.9 Rating 6,394 Reviews

97 %

of reviewers recommend Clarkes Golf

Company Reviews

Product Reviews

4.9

Based on 6,394 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

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Clarkes Golf 5 star review on 29th April 2024

Clarkes Golf 5 star review on 25th April 2024

Alexander Mongan-Barker

Clarkes Golf 5 star review on 20th April 2024

Clarkes Golf 5 star review on 29th March 2024

Heather Garrett

Clarkes Golf 5 star review on 25th February 2024

Clarkes Golf 5 star review on 25th February 2024

Clarkes Golf 5 star review on 20th February 2024

Katrina Vincent

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly although I have no complaint about your product your delivery service badly let you down. Initial delivery date Friday 3rd May, 15.00 to 17.00, sent a message after 17.00 to say it would not be delivered. Next delivery time was Saturday 11.30 to 13.30 no message to say it would not be delivered just did not turn up. Delivery then happened on Sunday but with not notification. The whole point about timed delivery is to make sure that customers are home to take delivery, so having waited at home twice we were then lucky that we were in! You/we are paying for a service that we are not getting.”

Posted 4 hours ago

“I went into the shop just before Xmas for a set of irons ask about fitting is it more expensive he said to look a good second-hand set which I was happy didn't have a set to suit but had a ex demo set I did explain than I didn't hit the ball very far and I had a very slow swing the set he showed me was a upgraded shaft which he said that would suit me as it was a lite and soft which was great until I was talking to my course pro which is a fitting centre he explained that the shaft is a good one but is one of the strongest shaft in reg you can get the salesman at clarks didn't even have a quick look at my swing when I tried a cub on the range he only wanted the sale not interested if the suited me or not.”

Posted 6 days ago

“It’s still not here?? Can you track my order please”

Posted 6 days ago

“I still don’t have any golf balls”

Posted 1 week ago

“I came into the shop for a set of iron the sale person did even see me swing i just explained I had a slow swing he sold me a set out of the back which didn't know at the time was ex demo which isn't a problem he tried to pressure me into purchasing them with out hitting them so he agreed to let me use a iron out of the fitting bay which had a standard grip which I like when I got them home they was midsize which wasn't a good start ive just learnt the the shaft are Reg shaft but the stiffest Reg you can get which isn't good for a slow swing he just wanted to get rid of a ex demo set and not worry about whether I could use them or not won't be going back and tell my friends not to go there. Not to happy.”

Posted 1 week ago

“Returned my jumper as it was too small for a refund Jumper originally cost £34.95, £37.95 with postage they only refunded me £30.00 I know it’s only £4.95 but it’s the principle. Won’t be using you again.”

Posted 2 weeks ago

Good morning Thank you for taking the time to review Clarkes' Golf. We read all the reviews as your experience is important to us. I have had a look at your order and I can confirm that we would not charge postage if you exchange the product, but we do charge postage if you have a refund. We would be happy to refund the postage on your next purchase. I hope this helps Kind Regards Clarkes' Golf

Posted 1 week ago

“Rubbish. Still waiting for my item. Courier took it away and sent it back despite me asking for it to be delivered to a neighbour.”

Posted 2 weeks ago

Good morning, Thank you for taking the time to review Clarkes' Golf. Your experience is very important to us as we are always striving to give the best customer service possible. I have looked into your order and I can see you are now in receipt of it. I apologise for the delay as it seems like the courier DPD returned it back to us. As per our conversation today, I am glad you are happy to use us again and we look forward to looking after you in the future. Kind Regards Clarkes' Golf

Posted 1 week ago

“I ordered a golf voucher but got no indication of how it will be delivered or when. When I tried to track it the system would not work on my phone or computer. Not at all helpful.”

Posted 4 months ago

Good morning, Thank you for taking the time to review Clarkes' Golf. We are sorry you feel that that we have not been helpful. We have looked into your order and upon receiving this review this was the first time we were aware that you were not in receipt of your e-gift card. We immediately called you up and rectified the situation within a matter of minutes, there was an error with the email. We trust all is in order and we wish you a Happy New Year and we look forward to you spending this gift card with us. Kind Regards Clarkes' Golf

Posted 4 months ago

“I would love to write a review but I’ve not received my exchanged goods yet…”

Posted 4 months ago

Good afternoon Thank you for taking the time to review Clarkes' Golf, we read every review. Always striving to give the best customer service possible. We have checked your order and we can see you bought on the 4th on a standard 2 to 3 day delivery and you in fact received your order the next day. We actually exceeded the promised delivery date. You then sent the item back for an exchange on a FREE 48hour service. The item you required was not in stock so we asked if you required an alternative. We can confirm the FREE exchange was sent out the same day on a next day service. After reviewing this order we believe that you actually received exceptional service. Kind Regards Clarkes' Golf

Posted 4 months ago

“Stock control problem as they took the order but one week later asked me to call as they had run out of stock.Money returned promptly”

Posted 5 months ago

Good morning Thank you for taking the time to review Clarkes' Golf, your experience is very important to us. I have looked at your order and on this occasion we were slow at letting you know we did not have your order. I do apologise for this error as we pride ourselves on our customer service and on a live stock website which we work very hard to ensure it is accurate. We have picked up the phone to you and we have explained what went wrong and apologised for the inconvenience caused Kind regards Clarkes' Golf

Posted 5 months ago

“Goods haven’t arrived. Fantastic Service!! It’s been over a week!! 2-3 day delivery promised and FAILED!! Will never use again! I only used you (to spend a £5 voucher) because a birthday gift I’d received still had a security tag on it!!”

Posted 5 months ago

Good morning Thank you for reviewing Clarkes' Golf. Your views are very important to us. I have looked into your orders and we do agree the service you received from us is not good enough. We do apologise for the lack of service here and we have puts steps into place so that this does not happen again. Kind Regards Clarkes' Golf

Posted 5 months ago

“My situation is ongoing. I ordered golf shoes for my grandsons birthday and the delivery company are saying they tried to deliver but my cctv says different. They promised to deliver again last week and still haven't. This is getting embarrassing and I have not even been offered a replacement or refund I am being ignored and I want someone to do something and quickly. Thank you”

Posted 5 months ago

Good morning, Thank you for taking the time to talk to me today regarding your experience. I am so sorry it has been frustrating for you. We were unaware initially that your order had not been delivered If you have problems in the future please do not hesitate to contact us in the first instance and we will look to get the situation rectified immediately. I know this has been sorted for you now and I look forward to you shopping with us again in the future. Kind Regards Clarkes' Golf

Posted 5 months ago

“Product not yet received thru EVRI couriers. Despite instructions to deliver to a safe place on my property.”

Posted 6 months ago

Good morning Thank you for taking the time to review Clarkes' Golf your views are very important to us. I have looked into your order and I can see we resent your order to you once we were made aware of the situation. I apologise on behalf of EVRI for the inconvenience caused Kind Regards Clarkes' Golf

Posted 6 months ago

“Haven’t received my order or heard anything from it”

Posted 8 months ago

Good afternoon Thank you for taking the time to review Clarkes' Golf. I have looked into your order and you ordered custom clubs. These were received by you a week after ordering. I apologise if nobody got in touch prior to this to give you a lead time. We do have procedures in place and also diary systems so this should not have happened I apologise again for the lack of communication Regards Clarkes' Golf

Posted 7 months ago

“Got a phone call 2 days after placing my order to tell me the top was no longer in stock but prior to that I had an email from dpd saying that they was expecting my item from Charles golf. The lady who called me was more than helpful but unfortunately I wanted that one shirt and their wasn’t anything close to it they could offer me.”

Posted 9 months ago

Good morning Thank you for taking the time to review Clarkes' Golf. As discussed over the telephone I wanted to reconfirm that we do run a live stock website and we work hard to keep it accurate, however, on this occasion, we could not locate this item. The delay in contacting you was due to your ordering over the weekend. Once again I apologise for the error and I look forward to ordering with us in the future. Regards Clarkes' Golf

Posted 9 months ago

“I ordered a foojoy product, only to be told next day it was not in stock.”

Posted 9 months ago

Good morning Thank you for taking the time to review Clarkes' Golf, your thoughts are important to us. I have looked at your order and I can see we did have a stock error on this occasion. I am so sorry for this. We do run a live stock website and we work really hard on keeping the stock accurate, however on this occasion we were unable to locate this item. Once again I apologise for the error and I hope this does not put you off shopping with us in the future Kind regards Clarkes' Golf

Posted 9 months ago

“No parcel been delivered”

Posted 10 months ago

Good morning Thank you for reviewing Clarkes' Golf. I can see your parcel was delivered 1 day late. I apoologise on behalf of DPD for this. I can see you have since then ordered again with ourselves and the parcel was delivered the next day. I trust all is in order and thank you for shopping with Clarkes' Golf Kind Regards Clarkes' Golf

Posted 9 months ago

“I have not received my package”

Posted 10 months ago

Good morning Thank you for your review. We read all the comments and your review is important to us. I have looked into your order and I do apologise your item was lost in transit. As soon as we were made aware of this a new item was sent straight out to you. I apologise for the delay and I can see you have actually returned this to us and it has been refunded. I trust all is in order and look forward to you shopping with us again Kind Regards Clarkes' Golf

Posted 9 months ago

“Did not receive my order then get argued with about the situation”

Posted 1 year ago

Good afternoon Thank you for your comments, we are still investigating the issue and we are in contact with you via email Regards Clarkes' Golf

Posted 11 months ago

“Not delivered to my address then attempted to collect it where they stated they delivered it to and it isn’t here”

Posted 1 year ago

Good morning, Thank you for taking the time to review Clarkes' Golf. I do apologise on behalf of DPD that the delivery was not attempted for a second time and the parcel was reconsigned back to us. I have resent your order out, I trust this is okay. Kind Regards Clarkes' Golf

Posted 1 year ago

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Clarkes Golf is rated 4.9 based on 6,394 reviews