Clarkes Golf Reviews

Name: Clarkes Golf
Address: Clarkes' Golf, Mill Lane, Saint Helens, Rainford
Rating: 4.87

4.9 Rating 10,070 Reviews

97 %

of reviewers recommend Clarkes Golf

4.9

Based on 10,070 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

Write Your review

Tell us how Clarkes Golf made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clarkes Golf 5 star review on 11th October 2025

Mathew Anderson

Clarkes Golf 5 star review on 7th September 2025

Barbara Zilincar Dovey

Clarkes Golf 5 star review on 23rd June 2025

Christopher Streener

Clarkes Golf 5 star review on 21st May 2025

Anonymous

Peter Ellison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dissapointed. The top was too small and yet Clarkes charge £5 for the privilidge of a refund even though the top was unworn and returned in all original packaging! Will not use again.”

Helpful Report

Posted 1 week ago

Hi Beth, Thank you for taking the time to leave us a review. Our customers feedback is important to us. We're sorry to hear that you were disappointed and we understand it's frustrating when an item isn't the right fit. The £4 deduction isn't a charge for returning the item itself, it's the cost of using our prepaid returns service, which is clearly outlined in our returns policy before purchase and throughout the returns process. For customers who need a different size or alternative product, we offer free exchanges, and customers are also welcome to use their own chosen postal service if they prefer. The £4 deduction only applies when using our prepaid returns label for a refund. We always aim to be transparent about our policies and appreciate your feedback. We're sorry we couldn't provide the experience you were hoping for and wish you all the best. Kind regards Clarkes' Golf

Posted 1 week ago

“I purchased a putter and used the custom options menu. The putter arrived built incorrectly, I have essentially been made to look stupid about what I had and hadn’t picked in terms of loft. Clarkes’ are blaming the manufacture.”

Helpful Report

Posted 2 weeks ago

Hi Phil, We're sorry to hear you're disappointed with your experience. We appreciate how frustrating this situation has been, and we're certainly not trying to place blame. As we've explained in our recent correspondence, we're currently working directly with Titleist to verify the original build specifications, as there appears to be conflicting information regarding the standard loft for this particular model. We've already escalated this with their technical team, who are liaising with their US manufacturing team to confirm exactly how the putter was built. As soon as we receive their confirmation, we'll be in touch to resolve the matter as quickly as possible. Thank you for your patience while we investigate this further.

Posted 2 weeks ago

“The purchase included a free hat this never arrived.”

Helpful Report

Posted 4 weeks ago

Hi, Thank you for taking the time to leave your feedback. We're sorry to hear you were disappointed that your free gift wasn't included with your order. Having looked into your order, we can see that the free gift wasn't added to your basket during checkout. Although the promotion was available, the free gift does need to be selected and added to the order before it can be dispatched. We weren't aware there was an issue, as we hadn't received any contact from you prior to your review. Had you got in touch, we would have been more than happy to look into it for you. As a gesture of goodwill, we've now sent the promotional hat out to you. For any future promotions, please remember to add the free gift to your basket before completing your order. We hope this resolves the matter, and thank you for your feedback.

Posted 4 weeks ago

“Very dissatisfied legs on golf bag do not release properly having to pull them out by hand every time 😡”

Helpful Report

Posted 1 month ago

Hi Keith, Thank you for taking the time to leave your feedback. We're sorry to hear you're having an issue with the stand mechanism on your golf bag. This certainly isn't the experience we would expect. As we haven't heard from you directly, we'd appreciate the opportunity to look into this for you. Please get in touch with our customer service team, and we'll be happy to investigate the issue and help you with return for replacement. We look forward to helping you get this resolved as quickly as possible. Kind regards Clarkes'

Posted 1 month ago

“The clubs were ordered Thursday in plenty of time for the stated next day delivery. They are not being delivered until Monday. Not good enough.”

Helpful Report

Posted 1 month ago

Hi Simon, Thank you for taking the time to leave your feedback. We've looked into your orders and can see that your putter order, placed on 2nd July, was delivered the following day. If your review relates to your most recent order, this was placed at 3:39pm yesterday, which was after our 3:00pm cut-off time for same-day dispatch. The order was therefore dispatched today on a next working day service, with delivery due on Monday, as weekends are not classed as working days for this service. If your review relates to a different order or there is another issue we may have missed, please don't hesitate to get in touch with our customer service team and we'll be more than happy to investigate and assist further. We would like to thank you for continuing to use Clarkes' Golf and we hope the above helps to resolve your delivery query. Kind regards Clarkes' Golf

Posted 1 month ago

“How can you ask me for a review when I have not received items.”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for taking the time to leave your feedback, and we're very sorry that your original order did not arrive. Having investigated this, it appeared that your parcel had not progressed through the courier network after collection from our warehouse. As soon as we received your review, we looked into this right away and identified the issue, and arranged for a replacement to be sent, which we can see has now been successfully delivered. Please accept our sincere apologies for the inconvenience caused by the original parcel going missing, and we hope the replacement reached you safely. Thank you for your patience while we resolved the issue. Kind regards Clarkes' Golf

Posted 1 month ago

“I purchased a pair of Footjoy socks and after playing one round of golf, there is practically a hole on each sock where my big toe was so very disappointed. For the price of £8.95 plus postage a very expensive pair of socks that probably will not last 2 rounds of golf.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to leave your feedback, and we're very sorry to hear about your experience with the FootJoy socks. We completely understand your disappointment, and we certainly wouldn't expect them to show signs of wear after just one round of golf. This isn't the level of quality we would expect from a FootJoy product. Please contact our customer service team and we will be happy to help resolve this for you. We apologise for the inconvenience caused and appreciate you bringing this to our attention. We hope the replacement pair meets the high standard you expect. Kind regards Clarkes' Golf

Posted 1 month ago

“Paid £7 for delivery specifically for Saturday the day before Fathers Day and it still arrived on a later day.”

Helpful Report

Posted 1 month ago

Hi Kai, Thank you for taking the time to leave us a review, as customer feedback is always important to us. Having reviewed your order, I can see that you selected and paid for our Saturday delivery option. However, as the order was placed on Friday after our 3pm cut-off time for same-day dispatch, the parcel was processed and dispatched on Saturday instead. As a result, delivery was then completed on Sunday. We completely understand that this may have caused some confusion, and on this occasion, as a gesture of goodwill, I have issued a full refund for the delivery charge. I have also contacted you directly to explain how our delivery cut-off times work so that this is clearer for any future orders. We appreciate your feedback and thank you again for shopping with us.

Posted 1 month ago

“I did not order anything from Clarke Golf nor did I receive anything from them. I sent an email to Clarkes to say so last week and was told that the order was to a Clarkes superstore .......what is going on .... I presume I have been scammed”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to leave us a review. I have tried to contact you and also left you an email. I have looked into this further and it appears that your email has been selected in error when searching for a customers email address to link his order to his account. As you have purchased from us in the past and have a name similar to the customer purchasing in store, your address was selected in error. I can confirm no payment has been taken from you and no scam has taken place. We apologise for any confusion this may have caused and i will ensure our superstore team are more careful when entering email addresses in for in store purchases to prevent this occuring again to anybody else in the future. Kind regards Clarkes' Golf

Posted 2 months ago

“I ordered 3 ladies gloves and got 1 men’s glove. I won’t be ordering from you again.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for taking the time to leave us a review. I have looked into your order and i can see that you received the correct items of what you ordered. I have tried to contact you to explain that you ordered one mans glove and not three ladies gloves and to let you know that we would be more than happy to exchange for the gloves for the ones would like. Please feel free to get in touch with us, or visit our wesbite where you can arrange a free exchange. Kind regards Clarkes' Golf

Posted 2 months ago

“Ordered and was never told these take 14 days to come in stock So I’ve been already waiting nearly 2 weeks - absolute farce”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to review Clarkes' Golf. We read every review always trying to give the best customer service possible. I have looked at your order and I can see on the website it stated 10 to 14 working days to process the order. We have tried calling you, and we have emailed you to explain this further. We apologise for the delay Regards Clarkes' Golf

Posted 3 months ago

“I paid for express delivery to receive my new club on a Sunday, this never turned up. No communication from the delivery or Clarkes. It was only when I rang did they know there was a problem. Received item in the end but do not advertise express delivery if you can no guarantee. 6 days is not express delivery!”

Helpful Report

Posted 4 months ago

“Got to be honest, felt railroaded into a purchase by the chap that was working. Low balled the trade in and kept telling me that I wouldn't get much more elsewhere. Ended up getting the wrong club, which I wanted to take back but was not able to do so as I was told I can have store credit and that's it. Pretty poor experience and given I've been shopping there for a few years it will be my last visit. Chap who sold me the club and low balled my trade in was the older guy with glasses.”

Helpful Report

Posted 6 months ago

“Wrong colour advertised and when I sent the item back they had the cheek to charge me for the delivery”

Helpful Report

Posted 6 months ago

Hi Thank you for taking the time to review Clarkes' Golf we read every review always striving to give the best possible customer service. I have taken a look at your order and I can see you were charged for the return postage. I have now refunded your order in full. Apologies for this mistake. Kind Regards Clarkes' Golf

Posted 6 months ago

“I ordered a short pile spurs golf mat, and the dispatch note said short pile but a long pile was sent, so I had to call up send it back and wait for another to be sent and missed a birthday great.”

Helpful Report

Posted 8 months ago

Good morning Mark, After reading your review we called you immediately and apologised for the error. We sent the correct mat out straight away and issued you with a gift card by way of an apology. We look forward to you shopping with us again. Kind Regards Clarkes' Golf

Posted 7 months ago

“Shoes that got delivered were the wrong ones, but in the right box. Marked across the laces. This was a present for my son for his Christmas & can’t be bothered with the hassle of sending them back. What is the outcome of this?”

Helpful Report

Posted 9 months ago

Morning Thank you for taking the time to review Clarkes' Golf. Every review is important to us as we are always striving to give the best customer service. I have taken a look at your order and prior to this review this is the first time we have heard that the incorrect size was sent to you. Since then we have tried calling and emailing you as we would like to send you the correct pair and also give you a gift card by way of an apology. I have also looked into your order and it seems like these shoes were sent incorrectly by the supplier. This of course no excuse and we apologise for the error and inconvenience caused. Kind Regards Clarkes' Golf

Posted 9 months ago

“Very dissapointed as I order over a week ago and 6days later was informed that the product was not avalaible and I have still not had any form of refund”

Helpful Report

Posted 10 months ago

Good afternoon, Thank you for taking the time to review Clarkes' Golf. We work extremely hard to give our customers the best possible service. After looking into your order I can see you purchased on the 16th September, on a 48 hour tracked service. We called on the 16th and there was no reply so we emailed you on 17th asking you to call us. I can see you got back to us on the 24th when we advised you the top that you ordered was out of stock. We do run a livestock website and we work really hard to keep this accurate unfortunately on this occasion we were unable to locate the item. We do apologise for that and we did offer you a more expensive top for the same price. We then refunded you immediately and sent you a gift card by way of an apology. Once again we apologise for the error and hope this does not put you off shopping with us in the future Kind Regards Clarkes' Golf

Posted 10 months ago

“Refused to take Scottish money.”

Helpful Report

Posted 1 year ago

Thank you for your review. We understand that Scottish banknotes are legal currency within the UK. However, our current policy is to only accept Bank of England-issued notes due to verification and security procedures in place at our location. This is not a reflection on Scottish currency itself, but rather a business decision to ensure consistency and minimize risk. We appreciate your understanding and will take your feedback into account as we continue to review our policies. Clarkes Golf

Posted 1 year ago

“Not best pleased, ordered an item and got told was being delivered by the 8th July, still not here and now the 16th, being told should be with me by the end of the month”

Helpful Report

Posted 1 year ago

“Advertise that you have stock on your website and place orders and then it transpires you don’t have to so ideally not a great start”

Helpful Report

Posted 1 year ago

Hi Shaun, We would like to sincerely apologise again regarding the stock error on your recent order. We work really hard to maintain accurate stock levels and on this occasion we have experienced an issue. We would love to offer you a discount on your next order. Please do get in touch with us if you have any other quieries. Kind Regards, Clarkes Golf

Posted 1 year ago

Clarkes Golf is rated 4.9 based on 10,070 reviews