Login
Start Free Trial Are you a business? Click Here

Clarkes Golf Reviews

4.9 Rating 9,421 Reviews
97 %
of reviewers recommend Clarkes Golf
Company Reviews Product Reviews
7,709
 Metrics Info
4.9
Based on 9,421 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Clarkes Golf Reviews
Visit Website

Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Stuart Simcox
Verified Buyer
“I ordered a foojoy product, only to be told next day it was not in stock.”
Helpful Report
Posted 2 years ago
Good morning Thank you for taking the time to review Clarkes' Golf, your thoughts are important to us. I have looked at your order and I can see we did have a stock error on this occasion. I am so sorry for this. We do run a live stock website and we work really hard on keeping the stock accurate, however on this occasion we were unable to locate this item. Once again I apologise for the error and I hope this does not put you off shopping with us in the future Kind regards Clarkes' Golf
Posted 2 years ago
Patrick Duggan
Verified Buyer
“No parcel been delivered”
Helpful Report
Posted 2 years ago
Good morning Thank you for reviewing Clarkes' Golf. I can see your parcel was delivered 1 day late. I apoologise on behalf of DPD for this. I can see you have since then ordered again with ourselves and the parcel was delivered the next day. I trust all is in order and thank you for shopping with Clarkes' Golf Kind Regards Clarkes' Golf
Posted 2 years ago
Isaac Kankam
Verified Buyer
“I have not received my package”
Helpful Report
Posted 2 years ago
Good morning Thank you for your review. We read all the comments and your review is important to us. I have looked into your order and I do apologise your item was lost in transit. As soon as we were made aware of this a new item was sent straight out to you. I apologise for the delay and I can see you have actually returned this to us and it has been refunded. I trust all is in order and look forward to you shopping with us again Kind Regards Clarkes' Golf
Posted 2 years ago
Nicci Drysdale
Verified Buyer
“Did not receive my order then get argued with about the situation”
Helpful Report
Posted 2 years ago
Good afternoon Thank you for your comments, we are still investigating the issue and we are in contact with you via email Regards Clarkes' Golf
Posted 2 years ago
Sam Norton
Verified Buyer
“Not delivered to my address then attempted to collect it where they stated they delivered it to and it isn’t here”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to review Clarkes' Golf. I do apologise on behalf of DPD that the delivery was not attempted for a second time and the parcel was reconsigned back to us. I have resent your order out, I trust this is okay. Kind Regards Clarkes' Golf
Posted 2 years ago
Anonymous
Verified Buyer
“Don't know didn't receive my shoes, I think they got lost ,ordered them over 3 weeks ago, had to reorder.”
Helpful Report
Posted 2 years ago
Tricia Craig
Verified Buyer
“I have sent 2 emails asking to return an item via the post office and have had no response at all.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to review Clarkes' Golf. We read all of the reviews and we are proud of our customer service. I have looked into your order and I can see that both your emails went into our junk folder. I am so sorry we did not reply. However, I can see that we have since reached out to you and and sorted your query out. Once again I apologise for the initial lack of response. Regards Sue
Posted 2 years ago
Brian Cunliffe
Verified Buyer
“I have NOT purchased anything from Clarke's except a 50 ball bucket for the driving range.”
Helpful Report
Posted 3 years ago
Good morning Thank you for your review. I can see from our records you have had a lesson with one of our Professional Golf Tutors. Just to let you know we have taken reviews off this now to stop any confusion. I apologise for this Kind Regards Clarkes' Golf
Posted 2 years ago
Anonymous
Verified Reviewer
“I have been reviewing Clarkes golf but they keep removing my reviews how diplomatic is that they can’t take criticism if there good I will say so but when things go wrong they don’t want to know they started off really good with customer service but after I spent over a £1000 they wasn’t bothered about customer service I now use clubhouse golf who seem good up to now”
Helpful Report
Posted 3 years ago
Steven TAYLOR
Verified Buyer
“Brought a motocaddy hydro flex with the easilock system .The bag is ok, but didn’t suply the 2 pins to insert into the bag base.”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to review Clarkes' Golf. I am sorry you did not receive the pins they are usually put in 1 of the pockets of the bag. As per telephone conversation the pins will be sent out today and be with you tomorrow. I trust all is in order Regards Clarkes' Golf
Posted 3 years ago
Stuart
Verified Reviewer
“Shocking people to deal with talked to someone called Chris who is a jobs worth in my opinion I will shop elsewhere from now on”
Helpful Report
Posted 3 years ago
David Durston
Verified Buyer
“Sorry but it still hasn't arrived,it was cancelled on Monday, and it's Saturday now, so not good”
Helpful Report
Posted 3 years ago
Good afternoon David, Just to follow up on this one with a public reply. We are extremely sorry for the delay with DPD on the delivery of your parcel We emailed you at the time of finding out of the delay and although no postage was charged to you, due to the lateness of the delivery we refunded you £3.95 (Our standard postage charge) and sent a gift card to be used against a future purchase. We do hope you will consider shopping with us again and can see the gift card is still live, so it might be worth looking in our end of year sale ;-) Regards Sue
Posted 3 years ago
Eamon McIlroy
Verified Buyer
“Still not received the items considering cancelling purchase”
Helpful Report
Posted 3 years ago
Good morning Thank you for taking the time to review Clarkes' Golf. I have looked into your order,and I can see we did email you when you placed this order to advise there would be a slight delay. I am sorry you are still not in receipt of your item and I would like to apologise for the delay and inconvenience caused Regards Clarkes' Golf
Posted 3 years ago
Stuart
Verified Reviewer
“Ordered a jumper for sons birthday tomorrow but they sent a size large instead of a medium so birthday present ruined Sick to death of people not doing there job it says medium on the order for gods sake wake up.”
Helpful Report
Posted 3 years ago
Hi Stuart, Thanks for taking the time to review Clarkes' Golf. I know this situation was handled at the time via telephone, however the review had not been responded to. We re-sent the correct garment out to you on a next day delivery and on this occasion did not collect the incorrect sweater as a goodwill for the inconvenience caused here. We are very sorry for the error. Regards Clarkes Golf
Posted 3 years ago
Stuart
Verified Reviewer
“The loyalty points are a waste of time I tried to redeem them on an order today but it won’t let me cash them in so now my points have disappeared as well back to 0 points from 600 Ha”
Helpful Report
Posted 3 years ago
Hello Stuart, We are very sorry you found claiming your points a difficulty online. We did try and assist via e-mail and offered to telephone you to assist, once you checked out we refunded the value of your loyalty points off the order so you did not lose out. Regards
Posted 3 years ago
Mark Draper
Verified Buyer
“Having trouble getting item delivered was told it was left next door but actually sent back to you was then told it would go straight back out when it was received 1week later still not been sent out very disappointed”
Helpful Report
Posted 3 years ago
Hi Mark, We are very sorry that DPD failed to deliver your parcel. Looking at the notes I can see we re-sent your parcel back out via Royal Mail and issued you with a Gift Card to be used against a future purchase. We do hope you will consider Shopping at Clarkes' Golf again. Regards
Posted 3 years ago
Arlene McCrorie
Verified Buyer
“Parcel was refused by Royal Mail on 7th Nov as an empty package arrived with a delivery note. Jacket was no where to be seen. Currently have paid for a jacket not received.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Rubbish quality”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I ordered a golf bag which was falsely advertised with photo on your website in a particular colour. This arrived and was the incorrect colour when I spoke to a rep in your office she has explained the photo was completely wrong and you don’t even hold the colour I had ordered on your site, not only am I having to now organise a return that I’m being charged for I am out of pocket £170+ Whilst I wait for my return to be processed and have had to order from additional website which has put me a further £215 out of pocket. Massive inconvenience, thankfully for others this ad has now been changed but this is no help to me.”
Helpful Report
Posted 3 years ago
Good morning Thank you for taking the time to review Clarkes' Golf, we read every review always trying to improve our customer service where ever possible. I have looked into your order and I can see there was an error uploading the correct image onto the website, which we apologise for. The return of the bag is of course free of charge. I have contacted you to ask you to provide proof of the return and we will refund you immediately. I do hope our telephone conversation we have just had has reinforced our commitment to keep our website accurate and also that great customer relationships are paramount. I look forward to you shopping with us in the future. Take care Kind Regards Sue
Posted 3 years ago
Anonymous
Verified Buyer
“False advertisement on a pair of shoes I ordered. Only found out they were out of stock when I rang them. To top it off the polo shirt I received is juniors and they didn’t specify that when I was on the phone to them.”
Helpful Report
Posted 3 years ago
Good morning Thank you for taking the time to review Clarkes' Golf. We work really hard to ensure our customers receive great service. I can see on this occasion this was not the case. We do run a live stock website and we work really hard to ensure this is accurate at all times. However, on this occasion we could not locate your item. I apologise for this. Also, I must apologise once more as you are correct, you were not advised immediately of this error. We have addressed this issue and have put steps in place to ensure this does not happen again. With regards to the Junior shirt, it did state in the description this was a junior shirt I hope the issues have not put you off shopping with us in the future Regards Clarkes' Golf
Posted 3 years ago
Clarkes Golf is rated 4.9 based on 9,421 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request