Clarkes Golf Reviews

Name: Clarkes Golf
Address: Clarkes' Golf, Mill Lane, Saint Helens, Rainford
Rating: 4.88

4.9 Rating 6,461 Reviews

97 %

of reviewers recommend Clarkes Golf

4.9

Based on 6,461 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

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Clarkes Golf 5 star review on 29th April 2024

David Tennant

Clarkes Golf 5 star review on 25th April 2024

Alexander Mongan-Barker

Clarkes Golf 5 star review on 20th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor, I ordered a under armour polo and needed it next day delivery. The website was not allowing that option, I went on the chat help on your website and a very friendly lady assured me it would be with me the following day (I have it in writing) to my surprise it didn’t arrive the following day and there was no chance I could wear it to my golf tournament. I went back on the chat and ask what was going on they put it down to an issue with DPD and it’s not left but they said it would be with me the next day (not that I needed it anymore) and I was offered some free golf balls chucked in as an apology. The polo arrived there were no “free golf balls” in sight, please don’t say that you’ll ensure you will provide a service and a free product and do neither, really poor customer service, real shame, I’ll spend my money on golf merchandise elsewhere from now on.”

Helpful Report

Posted 2 years ago

Good morning Thank you for taking the time to review your experience with Clarkes' Golf. We read every review always striving to give the best possible service. On this occasion, I am sorry to say you have not had a good experience at Clarkes' Golf. To try and make amends, I have refunded £3.95 for the postage costs and the complimentary golf balls will leave us today and be with you tomorrow. Once again, I apologise for the lack of service and I hope this will not put you off using Clarkes' Golf in the future Regards Sue

Posted 2 years ago

“Ordered a 3wood which is advertised and was sent a 5 wood ! Added to that I have had a return fee deducted from what I have paid! I feel cheated let alone out of pocket!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to review Clarkes' Golf. We read every customer review trying to improve our customer service wherever possible. I have looked into your order and I can confirm you did order a 5 wood and the correct club was sent to you. I am unsure about the confusion. With regards to returns postage, if you exchange your product the postage is free of charge if you request a refund there is a postage fee for a club is £5.50. If you have any questions or would like to discuss your order please call me on 01744 419914 Regards Clarkes' Golf

Posted 2 years ago

“I will NOT be making another purchase from Clarke's Golf as I object to the addition on your purchase of the (newsub)of £2.45 per item whatever this is for so but aware of this.”

Helpful Report

Posted 2 years ago

Good morning Thank you for taking the time to review Clarkes' Golf. We read every review always striving to give the best customer experience possible. I have looked into your order and I can see you used a discount code. This reduced the cost of your item by £2.45. Therefore when refunding you, we paid you the reduced price you paid for the item. I hope this explains things if you would like to discuss this further please call me 01744 419914. I apologise for the confusion. Regards Sue

Posted 2 years ago

“Price on packet was less than what you charged me”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to review Clarkes' Golf. Your views are very important to us as we are always striving to give the best customer service possible. I am sorry to hear the price on the product was lower than the price you paid (£1.00). We have now rectified this. In light of the error we have refunded £3.95 to you by way of an apology. I hope this helps and we look forward to you being a future customer of Clarkes' Golf Regards Sue

Posted 2 years ago

“Did not work. Contacted the manufacturers and at their request returned device to them. Am awaiting their response.”

Helpful Report

Posted 2 years ago

“I haven’t received the club yet..”

Helpful Report

Posted 2 years ago

“Returned an item then was to big and they took £4 off for delivery of returning goods”

Helpful Report

Posted 2 years ago

“Employee Joe at St Helens Ordered a wedge over the phone with Joe at St Helens for my Wife. The Callaway Jaws wedge arrived in the wrong loft and bounce. As I had just ordered other items from this store, Joe stared that he would send out a temporary wedge until the correct item was available some months later. He stated and this was recorded on a works phone that when they delivered the correct item they would pick up the temporary wedge at the same time. Well they have informed us that the correct wedge is now in stock but that they want us to return the unused temporary wedge before they will despatch the correct item that we have already paid for. CUSTOMERS BEWARE, Why do we have to spend further time and effort when the error is Clarkes golf not ours, how can we trust this company who are happy to behave in such a way, they are also more than happy to blame Callaway for their error. Also when they sent the wrong wedge they delivered the temporary wedge at the same time as they picked that up, so why do they want to waste my time further, it's a joke.”

Helpful Report

Posted 2 years ago

Clarkes Golf is rated 4.9 based on 6,461 reviews