Clarkes Golf Reviews

Name: Clarkes Golf
Address: Clarkes' Golf, Mill Lane, Saint Helens, Rainford
Rating: 4.88

4.9 Rating 6,461 Reviews

97 %

of reviewers recommend Clarkes Golf

4.9

Based on 6,461 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

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Clarkes Golf 5 star review on 29th April 2024

David Tennant

Clarkes Golf 5 star review on 25th April 2024

Alexander Mongan-Barker

Clarkes Golf 5 star review on 20th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have sent 2 emails asking to return an item via the post office and have had no response at all.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for taking the time to review Clarkes' Golf. We read all of the reviews and we are proud of our customer service. I have looked into your order and I can see that both your emails went into our junk folder. I am so sorry we did not reply. However, I can see that we have since reached out to you and and sorted your query out. Once again I apologise for the initial lack of response. Regards Sue

Posted 1 year ago

“I have NOT purchased anything from Clarke's except a 50 ball bucket for the driving range.”

Helpful Report

Posted 1 year ago

Good morning Thank you for your review. I can see from our records you have had a lesson with one of our Professional Golf Tutors. Just to let you know we have taken reviews off this now to stop any confusion. I apologise for this Kind Regards Clarkes' Golf

Posted 1 year ago

“I have been reviewing Clarkes golf but they keep removing my reviews how diplomatic is that they can’t take criticism if there good I will say so but when things go wrong they don’t want to know they started off really good with customer service but after I spent over a £1000 they wasn’t bothered about customer service I now use clubhouse golf who seem good up to now”

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Posted 1 year ago

“Brought a motocaddy hydro flex with the easilock system .The bag is ok, but didn’t suply the 2 pins to insert into the bag base.”

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Posted 1 year ago

Good afternoon, Thank you for taking the time to review Clarkes' Golf. I am sorry you did not receive the pins they are usually put in 1 of the pockets of the bag. As per telephone conversation the pins will be sent out today and be with you tomorrow. I trust all is in order Regards Clarkes' Golf

Posted 1 year ago

“Shocking people to deal with talked to someone called Chris who is a jobs worth in my opinion I will shop elsewhere from now on”

Helpful Report

Posted 1 year ago

“Sorry but it still hasn't arrived,it was cancelled on Monday, and it's Saturday now, so not good”

Helpful Report

Posted 1 year ago

Good afternoon David, Just to follow up on this one with a public reply. We are extremely sorry for the delay with DPD on the delivery of your parcel We emailed you at the time of finding out of the delay and although no postage was charged to you, due to the lateness of the delivery we refunded you £3.95 (Our standard postage charge) and sent a gift card to be used against a future purchase. We do hope you will consider shopping with us again and can see the gift card is still live, so it might be worth looking in our end of year sale ;-) Regards Sue

Posted 1 year ago

“Still not received the items considering cancelling purchase”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf. I have looked into your order,and I can see we did email you when you placed this order to advise there would be a slight delay. I am sorry you are still not in receipt of your item and I would like to apologise for the delay and inconvenience caused Regards Clarkes' Golf

Posted 1 year ago

“Ordered a jumper for sons birthday tomorrow but they sent a size large instead of a medium so birthday present ruined Sick to death of people not doing there job it says medium on the order for gods sake wake up.”

Helpful Report

Posted 1 year ago

Hi Stuart, Thanks for taking the time to review Clarkes' Golf. I know this situation was handled at the time via telephone, however the review had not been responded to. We re-sent the correct garment out to you on a next day delivery and on this occasion did not collect the incorrect sweater as a goodwill for the inconvenience caused here. We are very sorry for the error. Regards Clarkes Golf

Posted 1 year ago

“The loyalty points are a waste of time I tried to redeem them on an order today but it won’t let me cash them in so now my points have disappeared as well back to 0 points from 600 Ha”

Helpful Report

Posted 1 year ago

Hello Stuart, We are very sorry you found claiming your points a difficulty online. We did try and assist via e-mail and offered to telephone you to assist, once you checked out we refunded the value of your loyalty points off the order so you did not lose out. Regards

Posted 1 year ago

“Having trouble getting item delivered was told it was left next door but actually sent back to you was then told it would go straight back out when it was received 1week later still not been sent out very disappointed”

Helpful Report

Posted 1 year ago

Hi Mark, We are very sorry that DPD failed to deliver your parcel. Looking at the notes I can see we re-sent your parcel back out via Royal Mail and issued you with a Gift Card to be used against a future purchase. We do hope you will consider Shopping at Clarkes' Golf again. Regards

Posted 1 year ago

“Parcel was refused by Royal Mail on 7th Nov as an empty package arrived with a delivery note. Jacket was no where to be seen. Currently have paid for a jacket not received.”

Helpful Report

Posted 1 year ago

“Rubbish quality”

Helpful Report

Posted 1 year ago

“I ordered a golf bag which was falsely advertised with photo on your website in a particular colour. This arrived and was the incorrect colour when I spoke to a rep in your office she has explained the photo was completely wrong and you don’t even hold the colour I had ordered on your site, not only am I having to now organise a return that I’m being charged for I am out of pocket £170+ Whilst I wait for my return to be processed and have had to order from additional website which has put me a further £215 out of pocket. Massive inconvenience, thankfully for others this ad has now been changed but this is no help to me.”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf, we read every review always trying to improve our customer service where ever possible. I have looked into your order and I can see there was an error uploading the correct image onto the website, which we apologise for. The return of the bag is of course free of charge. I have contacted you to ask you to provide proof of the return and we will refund you immediately. I do hope our telephone conversation we have just had has reinforced our commitment to keep our website accurate and also that great customer relationships are paramount. I look forward to you shopping with us in the future. Take care Kind Regards Sue

Posted 1 year ago

“False advertisement on a pair of shoes I ordered. Only found out they were out of stock when I rang them. To top it off the polo shirt I received is juniors and they didn’t specify that when I was on the phone to them.”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf. We work really hard to ensure our customers receive great service. I can see on this occasion this was not the case. We do run a live stock website and we work really hard to ensure this is accurate at all times. However, on this occasion we could not locate your item. I apologise for this. Also, I must apologise once more as you are correct, you were not advised immediately of this error. We have addressed this issue and have put steps in place to ensure this does not happen again. With regards to the Junior shirt, it did state in the description this was a junior shirt I hope the issues have not put you off shopping with us in the future Regards Clarkes' Golf

Posted 1 year ago

“Been trying to get to buy some p790 irons and can’t get a reply Totally disgusting customer service after being a loyal customer and recommended them to friends I will buy from elsewhere from now on”

Helpful Report

Posted 1 year ago

“That’s my last order from Clarke Iv been asked to revise my review as it as been resolved even though iv not spoken to anyone so I have revised it to 1 star instead of 2 thank you”

Helpful Report

Posted 1 year ago

“Did not have the stock I ordered then said I would get a refund still waiting”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to review your order and our recent telephone conversation, firstly I must apologise for the error, we do run a live stock website and we work extremely hard to keep it accurate. With regards to the refund, we did refund immediately however it only refunded the front end and not out of the PayPal account. This has now been rectified. Once again I apologise for the inconvenience caused. Regards Clarkes' Golf

Posted 1 year ago

“NEVER USE THIS COMPANY !!! THEY HAVE SENT ME PART AN ORDER AND SHOW NO INTEREST IN COMPLETING IT. SUE THE MANAGER SAYS THEY SENT THE FULL ORDER WHICH IS NOT TRUE AS THE BOX WAS SO THIN AND FLIMSY NO ONE WOUDL EVER SEND A FULL SET OF IRONS IN A BOX LIKE THAT. I HAVE PROVIDED PICTURES OF THE DELIVERY AND THEY STILL DONT ACCEPT IT. NO INTEREST IN SORTING THE ISSUE WAS TOLD TO RING THE POLICE ... WOW !!! BLAMED DPD THEN BLAMED ME ... I AHVE STOPPED THE PAYMENT ON MY CARD BUT WILL NEVER GO NEAR THEM AGAIN AND RECOMMEND NO ONE ELSE DOES”

Helpful Report

Posted 1 year ago

“Placed my order and excited to receive my goods in time for Father’s Day. Only one item arrived. Emailed and had a prompt reply asking what item was missing, which I replied to. No reply to my email to advise the status. Phoned the shop to be told the missing item would be posted out the following Monday, which meant I missed giving the item as a gift. I was told as a token of apology as I missed Father’s Day (order was placed well in advance), a gift of golf balls would have been given. Second item received, no free gift. Again, although I received my full order eventually, the poor customer service made my experience poor.”

Helpful Report

Posted 1 year ago

“I was going to write a good review but just noticed the review I posted in the week has been removed it seems they can pick and choose what stays online really democratic. I am pleased with the service I got on my last order it was outstanding but removing my review has done my head in”

Helpful Report

Posted 1 year ago

Clarkes Golf is rated 4.9 based on 6,461 reviews