Clarkes Golf Reviews

Name: Clarkes Golf
Address: Clarkes' Golf, Mill Lane, Saint Helens, Rainford
Rating: 4.87

4.9 Rating 10,028 Reviews

97 %

of reviewers recommend Clarkes Golf

4.9

Based on 10,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

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Clarkes Golf 5 star review on 11th October 2025

Mathew Anderson

Clarkes Golf 5 star review on 7th September 2025

Barbara Zilincar Dovey

Clarkes Golf 5 star review on 23rd June 2025

Christopher Streener

Clarkes Golf 5 star review on 21st May 2025

Anonymous

Peter Ellison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a polo shirt online, was contacted the following day to say item couldn't be located in stock room, no suitable alternatives so ended up with a refund. Initial refund did not include the P&P so had to contact them about this. So overall not the best experience unfortunately.”

Helpful Report

Posted 7 hours ago

Good morning, Thank you for taking the time to leave us a review. We're sorry to hear that you were disappointed with your experience. As a live stock website, we strive to keep our inventory as accurate as possible. Unfortunately, on rare occasions, a stock discrepancy can occur. As soon as we identified the issue with your order, we contacted you to explain the situation and offered either a suitable alternative or a full refund, depending on your preference. On this occasion, you chose to receive a refund. We also apologise that the postage wasn't included in the initial refund. This was simply a human error when processing the refund, and as soon as you brought it to our attention, we corrected it immediately. We understand this wasn't the experience you were expecting, and we appreciate your feedback. We always aim to resolve any issues as quickly as possible and are available to contact by phone or email if you ever need to contact us regarding an order or query. As an apology for the stock error, i have issued you with a digital gift card by email. We hope that you would consider shopping with us again in the future. Kind regards Clarkes' Golf

Posted 7 hours ago

“Golf bag was great but let down my the dpd delivery who didn”t delivery it to me but left in commom area of my apartment compe. and I had to go hunt for it. Not the delivery I ecpected for a product of this cost.”

Helpful Report

Posted 2 weeks ago

“My JL top had a small flaw. Sent message in instagram & didnt receive a response”

Helpful Report

Posted 3 weeks ago

Hi Joe, Thank you for taking the time to leave your feedback, and we're very sorry to hear about your experience. Unfortunately, we weren't aware of your enquiry as our Instagram inbox isn't monitored for customer service messages. We do ask that customers contact us by email or telephone so that we can assist as quickly as possible. We've now contacted you directly and would be more than happy to arrange an exchange for the shirt. We've also provided details of our returns portal, where you can generate a free returns label to send the item back to us. We apologise again for the inconvenience caused and hope we can get this resolved for you as quickly as possible. Kind regards Clarkes' Golf

Posted 3 weeks ago

“I ordered some Personalised Titleist Pro V1 golf balls under the 4 for 3 offer on 9th April. The goods will only be delivered today i.e. 19th June. I think this is an unaccpetable delay and there wasn't a process to keep me updated as to when the order was due to be delivered - I had to send several emails chasing the order. I think yopur customer satisfaction would improve if you sent periodic updates on delivery times, accepting you were likely in the hands of Titleist in terms of the delays....”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your feedback, and we’re sorry to hear that your experience with this order did not meet expectations. Unfortunately, during this period we experienced significant delays with personalised Titleist ball orders due to exceptionally high demand and ongoing changes to production lead times from Titleist. These lead times were regularly changing and, in many cases, updated lead times were not passed on to us as quickly as we would have liked, which made it difficult for us to provide customers with accurate delivery estimates. Due to the high volume of personalised golf ball orders being processed at the time, proactively updating each individual customer became challenging, and we recognise that this impacted your experience. We appreciate your frustration, and we understand that you should not have had to contact us several times for updates on your order. We value your feedback and are reviewing how we manage communication around supplier delays and personalised orders so that we can improve this experience for customers going forward. We sincerely apologise for the inconvenience caused and appreciate your patience whilst we worked to fulfil your order. Kind regards Clarkes' Golf

Posted 1 month ago

“Not that great as I received an email telling me that my order was out of stock a day or so later. I appreciate that this can happen but was disappointing as it was advertised on your website. However the refund was done quickly.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for taking the time to leave us a review. Apologies, I can see that we had a stock error on your order and tried to contact you to advise you of this. We are a live stock website and strive to keep the stock as accurate as possible but we do sometimes encounter a stock error. As a company we always try to resolve this by contacting the customer, and leaving them an email to give us a call if we cant get in touch. We always like to try and offer an alternative to the customer and upgrade where possible as an apology for the stock error but if this option isn't suitable for the customer, a refund is issued. I'm sorry that on this occasion we had a stock error on your order but we hope you return to us in the future when you're next looking for golf gear. Clarkes' Golf

Posted 2 months ago

“The golf water proof jacket is great and was dispatched on time by Clarkesgolf. However, the delivery service by DPD was less than satisfactory. The parcel was due to arrive on a Sat which was absolutely fine. I saw the DPD van outside our house and then watched in disbelief as the driver did not even get out of the vehicle and try and make delivery via the small gate at the front of the property or ring the intercom at our main gates. He just drove off without attempting delivery. An email was sent by the driver saying that the parcel would be delivered to our local Co-op and that this would be ready the following Tuesday ! I sent an email to you at the time about this issue but unfortunately did not receive a reply from you to my feedback. I will think twice about ordering from you again as your strategic delivery partner has let you down. I specifically needed this parcel to be delivered on time without having to wait a further 3 days.”

Helpful Report

Posted 3 months ago

Good morning Thank you for taking the time to review Clarkes' Golf. We read every single review always striving to give the best customer service possible. We have looked into your order and can see that you ordered on Wednesday 1st April at 08.59pm on a next working day FREE delivery. We can confirm this was picked and packed and actually sent out on the Thursday. Unfortunately this was a bank holiday weekend Good Friday and Easter Monday are not classed as working days. So the next day delivery would be Tuesday. I can see this was delivered actually on Tuesday. So on time. With regards to the lack of email response We believe we had already spoken to you over the phone. It was unfortunate the timing of your order. We hope this makes sense. I have tried calling and emailing you to discuss further. Kind Regards Clarkes' Golf

Posted 2 months ago

“10 days later and still no sign of my order being delivered”

Helpful Report

Posted 7 months ago

Morning, Thank you for taking the time to review Clarkes' Golf. We read every review. The first time we heard you were not in receipt of your order was receiving this review. As discussed your order was sent out on time however it was stuck in customs. As discussed over the phone we will ensure you receive your order even if we have to resend it. Thanks again or working with us. Kind Regards Clarkes' Golf

Posted 7 months ago

“Left a security tag on !!”

Helpful Report

Posted 7 months ago

“Very slow delivery (14+ days) without any explanation for the delay. Bad communication and poor customer service. I had to reach out after 8 days, only to be told that there was an issue with their shipping partner. I really wonder why they didn't inform me about that proactively.”

Helpful Report

Posted 7 months ago

Morning Thank you for taking the time to review Clarkes' Golf we appreciate all types of feedback good or bad. We have looked into your order and we can see your order was delayed as we were having shipping issues with international purchases. You are right we should have called you / contacted you. This does seem to have been missed on this ocassion. We are so sorry as we pride ourselves with great customer service and always keeping customers updated. This unfortunately has not happened. We hope this does not stop you using us in the future Kind Regards Clarkes' Golf

Posted 6 months ago

“Ordered 2 items which were both very poorly packaged. Had to contact them to complain. Received a £10 gift voucher as an apology but would have preferred to have had the items neatly folded and packaged instead.”

Helpful Report

Posted 7 months ago

Morning, Thank you for taking the time to review Clarkes' Golf we read every review always striving to give the best possible service. Having looked at your order and your review we can only apologise that the items did not arrive like you expected. In response we contacted you immediately and sent you a gift card by way of an apology. Kind Regards Clarkes' Golf

Posted 7 months ago

“＂I often purchase clothes from your company, but you have never provided me with a return label. I am very dissatisfied because other companies provide return labels and free refunds. In the future, I will consider whether to continue purchasing from you.”

Helpful Report

Posted 8 months ago

Morning Thank you for taking the time to review Clarkes' Golf your reviews and experience are very important to us. After speaking to you over the phone and explaining our simple and comprehensive returns system you were happy to use us in the future. We do offer both DPD drop off shops and Royal Mail post office which ever is the most convenient for you. https://www.clarkesgolf.co.uk/pages/returns We hope this helps in the future Kind Regards Clarkes' Golf

Posted 8 months ago

“Disappointed, placed an order and received an email to say it was dispatched. Then got a message to say there was no stock available. Refund arranged with ease but product should not be advertised if there is no stock.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, and we're very sorry for the experience you had. We completely understand how frustrating it is to receive a dispatch notification, only to later be informed that the item is out of stock. This was due to a stock sync issue that we’re actively working to improve, so situations like this don’t happen in the future. We’re glad the refund was processed quickly, but we know that doesn’t make up for the inconvenience caused. Please accept our sincere apologies, and thank you for bringing this to our attention — your feedback helps us do better. Clarkes Golf

Posted 1 year ago

“Ripped off charging £8 for posting 3 gloves.”

Helpful Report

Posted 1 year ago

Hi David, As disucssed we have refunded the delivery charge due to an error, I am sorry for any inconvenience caused by this, Kind regards Kelly

Posted 1 year ago

“Not very happy with the delivery of our items. We paid an extra £10 on our order so that we could get next day delivery, we ordered on a Friday so expected the items to arrive on the Saturday but they didn't arrive until the Wednesday, too late for the birthday they were intended for! If you are going to offer next day delivery please make sure you honour that especially when the customer has paid extra for the service!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to review Clarkes' Golf we read every review always striving to give the best possible service. I have taken a look at your order and can see you ordered on a 2-3 day FREE delivery. On this basis the order was on time. I am sorry you were under the impression this was a Saturday delivery Kind Regards Sue

Posted 1 year ago

“The initial cost is competetive,and when you add delivery cost it isn't as competetive. There was a 3 or 4 day wait for the package.”

Helpful Report

Posted 1 year ago

“I purchased three items and awaiting next day delivery only to find out they dpd had lost the parcel, so when i got in touch to find out where the items were clarkes golf said it had been lost and when I reordered one of the items was out of stock so very disappointed. Eventually I got the other two other items next day.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for taking the time to review Clarkes' Golf. We read every review always striving to give the best customer service possible. We have looked into your order and can see that as soon as we were notified that your parcel was lost we sent out replacement items. Unfortunately one of the items was not in stock. We believe that we acted promptly and the items were received the next day. After looking into this order we believe the service you received was excellent. Kind Regards Clarkes' Golf

Posted 1 year ago

“Awaiting for a difference size as the golf shoes where to big, looks like I’m not getting them before Xmas though which is a shame as they are a present for my son”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf, you views are important to us as we are always striving to give the best customer service possible. We have looked into your order and I can see we received the returned shoes back on Saturday 21st December. We then dealt with the exchange on Thursday. The delay was due to the Christmas holidays. Once again thank you for taking the time to review Clarkes' Golf Regards Clarkes' Golf

Posted 1 year ago

“I was quite disappointed with my experience. I ordered a dusky Blue Quater Zip for a Christmas present and when it came, it was a completely different colour to what was implied in the picture online. It was more of a bright navy blue and looked totally different. I sent it back and only received a partial refund with no explanation as to why.”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf. We read every review always striving to improve our customer service. We have looked into your order and we can see that originally the incorrect picture was put on the website. This has now been amended. We have also tried calling you to apologise in person. You were indeed charged for postage which I have now refunded in full due to the item not being as described. We have also tried calling you to apologise in person. Once again we apologise for this error and hope it does not put you off ordering with us in the future Kind Regards Clarkes' Golf

Posted 1 year ago

“Not delivered.”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf. We appreciate your thoughts and experiences. Having looked into your order, we can see this was originally lost in transit. As soon as we were notified of this we resent your order. Having looked at the tracking we can see you were in receipt of the order 10th December. We apologise for the delay, however until we were notified you were not in receipt of the item we were unaware of this. We trust all is well and look forward to you shopping with us in the future. Kind Regards Clarkes' Golf

Posted 1 year ago

“I was informed that the gloves would arrive within 2-3 working days. They did not do so in time for an away golf trip. Had I known that they would not have arrived in time, I would have purchased the gloves elsewhere.”

Helpful Report

Posted 1 year ago

Good morning Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see that we sent your gloves on a next day service via Royal Mail. Unfortunately they were delayed in transit. We apologise for the delay and inconvenience caused. Regards Clarkes' Golf

Posted 1 year ago

Clarkes Golf is rated 4.9 based on 10,028 reviews