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Clarkes Golf Reviews

4.9 Rating 9,494 Reviews
97 %
of reviewers recommend Clarkes Golf
Company Reviews Product Reviews
7,795
 Metrics Info
4.9
Based on 9,494 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Clarkes Golf Reviews
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Phone:

01744419914

Email:

admin@clarkesgolf.co.uk

Location:

Clarkes' Golf, Mill Lane, Saint Helens
Rainford
WA11 8LN

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Michael Chadwick
Verified Buyer
“I Like the choice in the shop when visited, lots of stocked top quality items,bought a few items which i am impressed with!! but when i also visited to use the driving range I have noticed a couple of the shop staff come across very rude&condescending,think a change in their attitudes will better help your business to be honest,specially as their is plenty of competition out there!! Anyway because of the staffs cantankerous attitudes I am scoring you 3 stars..”
Helpful Report
Posted 2 years ago
Neil Knight
Verified Buyer
“When my package arrived on the DPD van the package was one box with a label stating package 2 of 2 The van driver stated that the packages are often separated but he could not locate package 1 of 2 I advised Charles golf that a package was missing but have had no reply. So where is this ?”
Helpful Report
Posted 2 years ago
Good morning Thank you for taking the time to review Clarkes' Golf. I have looked into your order and our email chain. As advised where possible we try and save on postage and put multiple clubs together as in this case. I can confirm both clubs are in the 1 parcel. I trust all is in order. Kind Regards Clarkes' Golf
Posted 2 years ago
Sarah Taylor
Verified Buyer
“Fast dispatch, however wrong size shoes sent.”
Helpful Report
Posted 2 years ago
Good morning, Thank you for your review. We read all of them ensuring we give the best possible service. I have looked into your order and I can see we have sent you the incorrect shoes. I apologise for this. We do have a robust system and we are looking into this why it failed on this occassion Once again I apologise for the error and I hope this does not put you off shopping with Clarkes' Golf again Kind Regards Clarkes' Golf
Posted 2 years ago
Anonymous
Verified Buyer
“Can not fault Clarke’s golf , just let down by the courier delivered on the 3rd attempt and 4 days late hence 3 stars”
Helpful Report
Posted 2 years ago
Good morning Thank you for taking the time to review Clarkes' Golf we read all the reviews and we look into each individual experience. I have looked into your order and I can see that DPD did try to deliver on numerous occasions and your order was late. We do use DPD and on the whole they are a great company to deal with and we have very few late parcels. I am sorry on this occasion you experienced a delay in your order. Kind Regards Clarkes' Golf
Posted 2 years ago
Anonymous
Verified Buyer
“PRODUCT GOOD DELIVERY COMPANY AWFUL!”
Helpful Report
Posted 2 years ago
Good morning, Thank you for taking the time to review your order with Clarkes' Golf. Your views matter to us and we read every review always striving to give the best customer experience possible. We have had a look at your order and I can see that you ordered after the 2pm cut off on 11th June, and your order was sent out on the 12th for delivery on 13th. It seems DPD were unable to deliver and a calling card was left on 13th. You were then able to pick up from a DPD pick up shop on 14th. We apologise on behalf of DPD for the 1 day delay. We hope this does not deter you from shopping with us again in the future. Kind regards Clarkes' Golf
Posted 2 years ago
Jamie Butcher
Verified Buyer
“Ok overall, delivered product very quickly and no issue with quality. However, they did miss an item which I have emailed twice about but no response.”
Helpful Report
Posted 2 years ago
Ian McLeod
Verified Buyer
“Clarkes was ok , but, DPD did not tell me a parcel was on its way, they did not give me a time and left the parcel in my wood store when Clarkes say they would not do so. I was on the golf course and had a text to tell me the pack had been delivered so had to rush home after the round!”
Helpful Report
Posted 2 years ago
Good morning It was good to talk to you today, thank you for your feedback and for taking my call, we do read every review, always striving to give the best customer service possible. As discussed over the phone you should have got an email and text to let you know the parcel was on its way, and then another notification with an hour's time slot. I can confirm the parcel should not have been left in a safe place. Again I apologise on behalf of DPD for this error. I trust all is in order and look forward to you shopping with us in the future. Regards Clarkes' Golf
Posted 2 years ago
Jeff Lancey
Verified Buyer
“My initial order was wrong i was sent different golf shoes and wrong size. A few phone calls later the problem was resolved,and correct shoes dispatched fairly quickly”
Helpful Report
Posted 2 years ago
Good morning Thank you for sending in your review. I must apologise for initially sending the incorrect shoes out to you. I can see though once you advised us of this the shoes were sent out the same day Once again I apologise for the error and thank you for reviewing Clarkes' Golf Kind Regards Clarkes' Golf
Posted 2 years ago
Anonymous
Verified Buyer
“I purchased some ping g430s from here which cost alot of money as you know there not cheap, I phoned the shop as on the tracker for delivery it stated they were last seen at the clarkes shop when I phoned just to enquire they seemed quite annoyed on the phone that I had phoned to see if the clubs were in I was asked why I didn't have them delivered to my home address but in this case it only give me 1 delivery option and that was to clarkes shop, I then got the email a few days later stating the clubs were in and to phone the shop to confirm a collection day which I did this and once again was asked why I didn't have them delivered to my home address, I have picked the clubs up now and when I collected I wasn't asked for any identification they just give me the box when I said my first name and to me if your collecting something so expensive you should be asked for ID as I could of been anyone they didn't even ask for my surname. Also it states on the advertisement for these clubs that you get free golf balls and 20% off a bag or wedge which I didn't recieve any free golf balls or a voucher for 20% off, this has really dissapointed me as I use clarkes for everything I need for golf and never had any problems then this happens when I spend hell of alot of money.”
Helpful Report
Posted 2 years ago
Good morning Thank you for taking the time to review Clarkes' Golf, as discussed over the phone we read all the reviews and we appreciate your comments good and bad. I can confirm the balls of your choice have been sent to you and if you buy again we will honour the 20% off bag or wedge. We have also reinforced with our staff the procedure for picking up in store and proof of purchase/id is required. Thank you once again for your comments and we look forward to you shopping with Clarkes' Golf in the future Kind Regards Clarkes' Golf
Posted 2 years ago
Anonymous
Unverified Reviewer
“First time buyer and must say your service has been great so thanks for your help”
Helpful Report
Posted 2 years ago
James Howard
Verified Buyer
“Products as described, delivery by DPD atrocious!”
Helpful Report
Posted 3 years ago
Good morning, Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see you bought on the evening of the 16th January, DPD picked your order up on the 17th and it was delivered to you the next day 18th January. I am sorry you feel DPD were atrocious, if you would like to call us to discuss the experience, that would be great our number is 01744 419914 Regards Clarkes' Golf
Posted 3 years ago
Neville D’Aranjo
Verified Buyer
“Bag not quit what was originally advertised .”
Helpful Report
Posted 3 years ago
Good morning Thank you for your review your thoughts and experience is important to us. I have looked into your order and checked our emails and I cannot see any communication to us. I am sorry the bag is not quite what you expected please can you contact us and we would be happy to discuss this. I look forward to hearing from you 01744 419914 Regards Sue
Posted 3 years ago
Simon Bishop
Verified Buyer
“Still waiting for product”
Helpful Report
Posted 3 years ago
Good morning Thank you for taking the time to review Clarkes' Golf. I have looked into your order and I can see you opted for a custom club build. This was the reason for the delay I can see you are now in receipt of your Ping putter Regards Clarkes' Golf
Posted 3 years ago
Nicola Mitchell
Verified Buyer
“Disappointed that my golf shoe bag was not delivered with the shoes. However, Clarkes did react well.”
Helpful Report
Posted 3 years ago
Kate Downes
Verified Buyer
“Ordered over a week ago and still haven't received them due to postal strikes.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“My issue is you use DPD who impose delivery times . They won’t leave items in a safe place and this is sufficient for me to look for other suppliers .”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Delivery great and speedy Quality of the product very poor”
Helpful Report
Posted 3 years ago
David Stewart
Verified Buyer
“The item arrived in poor packing but after washing the shirt it now looks new I work in the logistics industry for over 35 years I was so disappointed to see iyems sent like this”
Helpful Report
Posted 3 years ago
Good afternoon It was good to talk to you today, as discussed I can understand your disappointment to receive a garment that was creased. We are sorry to hear this as we try to ensure that every product that leaves us is in pristine condition. We read every review and take our customers experiences seriously, thank you for considering using Clarkes' Golf again in the future Best Regards Clarkes' Golf
Posted 3 years ago
John Beaman
Verified Buyer
“Not told about opening account when purchasing goods”
Helpful Report
Posted 3 years ago
Good afternoon Thank you for taking the time to review Clarkes' Golf. Your thoughts are very important to us. I have looked into your order, and I can see that you have now opened a loyalty account with us and your points on your purchase have been allocated to your account. I do understand that you should have been made aware of the loyalty points at the point of sale and we are ensuring that all staff make our customers aware of the Loyalty Scheme. An email is sent out with every order inviting you to join our Loyalty Club. Once the customer has signed up the points will be allocated retrospectively. I hope this makes sense and once again thank you for taking the time to review Clarkes' Golf Regards Clarkes' Golf
Posted 3 years ago
Lesley Crossley
Verified Buyer
“Ordering was easy, service efficient however I had to go and collect the goods from a drop off store which was not convenient and added a further 3 days to receiving the goods! I could have gone to a store and purchased the goods quicker.”
Helpful Report
Posted 3 years ago
Good morning Thank you for taking the time to review Clarkes' Golf and your experience. I am sorry to hear the delivery was not as smooth as it should have been. I have looked into the delivery and apologise on behalf of DPD for this. I have contacted you direct and hope you are happy with the outcome, Regards Clarkes' Golf
Posted 3 years ago
Clarkes Golf is rated 4.9 based on 9,494 reviews
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