The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,813 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,813 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pack of cigars for christmas for my husband. On the address label, they just put our surname on the parcel so he obviously opened it. Not happy they are labelled this way, especially when posting them out in December!”

Helpful Report

“Ordered next day delivery and it took 2 weeks to deliver. Despite multiple messages, it took a week to receive a response and no apology for the delay. My payment for next day delivery was not refunded or credited. At least the order finally arrived.”

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“Ordered 5 packs on a Sunday evening hoping to enjoy 1 or 2 the following weekend, they arrived 8 days later”

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“delivery is in 8 or 9 days and sometimes they never show up.”

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“Didn't get correct product I ordered and no response to emails”

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“You let me order cigars you don't have. I paid for next day and only got one of the order items. I emailed, got no response then a refund for the undelivered cigars. If cigars are not available then don't sell them from your website. Altogether a poor experience.”

Helpful Report

“Packaging was in a very poor state, very damaged. Postal packaging was I damaged so looks like the cigar box was very badly damaged prior to packing but still packed and shipped. Disappointing.”

Helpful Report

The Cigar Club is rated 4.7 based on 2,813 reviews