“Package never arrived, company admitted they sent the wrong item, then continued to claim it was delivered and refused to refund my money even though they previously admitted to sending the wrong package (which also didn't show up). I've been arguing with them for days to get my money back. Absolute scam, terrible customer service. Avoid like the plague.”
“In July 2023 I placed an order for 50 books to be delivered to my home address in Ohio. The tracking number I received stated that the books were actually shipped to Anchorage, AK instead. After emailing the company of this error, a week later they assured me that a new shipment would be sent out. Delivery would take 10 to 15 days. After 20 days, I sent another email inquiring about the shipment. After two weeks I received a response saying "To be patient" and they would update me as soon as possible. Another week past and I received a new tracking number. When I looked up new tracking number a notice popped up stating that this tracking number is often used for scamming. As of today, October 18, 2023 I have yet to receive any books or refund.”
“Basically delivery and not shipping out my other order. It's been over a month and they supposedly had a warehouse issue and sent out the wrong thing. I ordered books but they supposedly sent me a photo frame for my first order. They are fighting me on refunding the full amounts. To me this is a scam.”
“Do not trust this. I have been fighting with 17Track about my missing package. Well first of they told me they sent out the wrong package and it got delivered to my house but it did not so I asked if they could resend my package then they threatened me saying if I did not find the missing package they would not send out my order. Then they only offered me a 20% refund because they lost money. It was not my fault that they delivered to the wrong address and not I don’t even get my order and I don’t even get a full refund. Here is my order number to prove I bought something. Order No. 2023090556555257. This is one huge scam. Do not buy from here at all.”
“HUGE SCAM. Do not even try, they provide a fake tracking site to show it processing but it's not real. Once I used the tracking code on a different site it showed that it was delivered to somewhere in FL.”
“I ordered 36 books between kids and adults and never received them, they were delivered to someone in Florida apparently and I don't even live in that state! A waste of money and highly disappointed 😞 My children and I were really excited about all the books and an AHH-MAZING selection that was offered!”
“I've placed two orders with Books2Door and both times the delivery has failed - unfortunately not a good experience and wouldn't recommend the service - sorry.”
“My order was never delivered and yet no refund was issued. They were a birthday gift which cost me time, money and emotional embarrassment on my fiancé's birthday. I left email after email. Royal mail told me they had been returned to the company. The company never picked up the phone on any of my calls to them.
Basically a completely unsatisfactory and unprofessional service”
“Really disappointed with the delivery. I ordered for the express delivery within 2 days, and it’s been more than 10 days, I haven’t heard anything about my order.”
“Bought on 16th December with a 48 hour postage and still by the 23rd December not received books and neither have I received a response to my email to books2door...
Not satisfied at all”
