1ST Airport Taxis LTD Reviews

Name: 1ST Airport Taxis LTD
Rating: 4.50

4.5 Rating 503 Reviews

100 %

of reviewers recommend 1ST Airport Taxis LTD

4.5

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About 1ST Airport Taxis LTD:

London Airport Taxis And Transfers
Fast, friendly Cost-effective, Lavish, and Safe taxi services near London Airports. With hundreds of airport travellers, 1ST Airport Taxis provides safe & sound airport taxis to and from London airports 24 hours a day.

Visit Website

Phone:

01582 33 44 44

Email:

info@1stairporttaxis.co.uk

Location:

Trend House Dallow Rd, Luton,
LU1 1LY

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1ST Airport Taxis LTD 5 star review on 18th April 2025

Brian D

1ST Airport Taxis LTD 5 star review on 7th April 2025

Lorraine K

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful and patient with an airport pickup. As you can imagine at this time when airport arrivals are so understaffed and passport control takes so long, 1st Airport Taxis kept in contact. Nothing was too much trouble and their positive can-do attitude made the end to a frustrating and lengthy journey stress free. Their charges were competitive, and the extra charge for a 2hour wait was very reasonable. I would definitely use them again and recomend their services. Well done 1st, you are a credit to the industry. 👍”

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“Impeccable and surprisingly very competitive prices. The driver turned up on time and took us to the airport without any hassle.”

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“My niece used Ist airport Taxis this evening and was treated in the most appalling way. Overcharged and told she could have a refund if she got out whilst on the motorway. A young girl travelling alone should not use Ist airport taxis.”

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“this review must be fake. i booked the service online, stated clearly my luggages, and No. of passengers. then double confirmed with email. Driver show up, saying he has no idea how many luggages i have. And the car was not able to fit all my luggages. The driver them acting with no integrity, and very rudely, left me and my family behind (2 young kids , 5 year and 6 month). Driver tried to scare with: i will not able to easily find an alternatives, me and my family will stuck at the airport. called customer service, they not trying to help or resolve the issue. the only way is for me to book another taxi with them. and they tried to scare me with the same reason. the original booking already cost me 145 pounds, and additional one will likely to cost another 50 pounds. i refused. I them booked two Ubers, cost me around 80 pounds in total,”

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“I can only assume that employees and owners are writing previous reviews all being “anonymous traveller”, to show five stars. This is by far the worst airport transport experience I’ve had in over 20 countries. My 04:15 pickup was a disaster as the office called me and woke me before 3am to ask where I lived. I had provided all details a week in advance and not issues were raised. The driver arrived and proceeded to drive irrationally and dangerously the entire way to Heathrow. Continuing to drink red bull and water to stay awake, however on 3 occasions still closed his eyes and crossed lanes. Fortunately other cars were not present at this time. On landing for my 19:30 booking no car was present, I followed all website pages for meet and greet and paid the additional charge, again I received a call from the driver then the office to tell me no meet and greet was booked and the driver was on route. On contacting the office again I was told they tracked flights and would be there at 8pm. My flight landed at 19:15, yet we were told my flight was late! I was on the plane which landed early! The cost of return journey is not a fair price now I have had an opportunity to compare to other locally based companies. Do your own research and you’ll find better services and fleet quality. Finally the polite and kind driver arrived as per his instruction for 8pm! He did his best to deal with with my disappointment & frustrations. I thank him for his personal service. I will not be missed as a customer, but advise future passengers to consider their travel options carefully.”

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“Appalling service. Paid for meet and greet 6 weeks in advance for family with children at Gatwick. Confirmed by phone 24 hours prior to meet. Cancelled by email later that day. They do not value their customers as they declare they do!!!”

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“They called me 12 hours before my booking to tell me a saloon was not big enough for one adult, 2 kids and a suitcase (!) and they want me to pay another £30. I said no we would clearly fit in the car with lots of space… They then called me a few hours before our plane was due to take off to tell me that they weren’t going to send a car with child seats unless I paid them another £30. They said it was my choice if I wanted to pay more, cancel and miss my flight, or have my four year old travelling around the m25 with no car seat! It’s hard to summarise how insane this conversation was and how brazen they were in their attempts to extort money from me. I wouldn’t use these guys again in a million years.”

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“90 mins late.. took at least 20 mins for somebody to answer the phone.”

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“I had to fly back urgently because my mum was rushed into hospital. A friend told me about 1st and have to agree they were great.”

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“We had excellent service today at Gatwick airport. Malek was exceptionally polite and patient waiting when our bags were delayed. He went out of his way to make our trip into London a pleasant one on a day when there was a rail strike. Thank you so much. Would definitely use them again.”

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“AVOID. DIRTY TAXIS, TERRIBLE CUSTOMER SERVICE. We paid £100 for a taxi from Gatwick. An old dirty Prius turned up which smelt like stale smoke and had a packet of cigarettes left in the back seat. The car seat we asked for was old, in poor condition and smelt mouldy. It was also so poorly fitted that we declined to use it. After a month of emailing and calling to raise a complaint and request a refund (their complaint handling policy is to tell you to call back another time when another manager will handle the complaint) someone finally read my complaint and proceeded to make excuses and tell me if I wasnt happy with the car I should have refused the journey and then they would have refunded me (doubtful). Also not easy to organise an alternative taxi + car seat at 1am!”

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“Just had a taxi from Windsor and the driver I had was superb. Excellent driver excellent airport taxi and transfer service. Really Thank You!”

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“Taxi was so small despite booking one for 5 people. The driver had a child seat which my wife had to travel for an hour with on her lap. Seats had to be moved so far forward because of luggage that my children couldn’t put on their seatbelts. Complained without response”

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“Do not use this company!! - booked a black Mercedes Vito 8 seater for a corporate event. Got confirmation this was the vehicle would get by email and then the WORST large taxi I have ever been in turned up. Filthy and old - even the windows didn’t work. One window had a snotty tissue stuck in it. NEVER been in a worse taxi ….. ever! Avoid!”

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“Do not use this company. Our driver was virtually asleep and nearly killed us as a result. They have yet to respond to my complaint about safety and driver welfare.”

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“Would not recommend this company!! The most important thing you require from an airport taxi after a long day of travelling is reliability and they are not. We pre booked an 8 seater mini bus and paid EXTRA for meet and greet as didn’t want the hassle of searching for a taxi big enough for 5 of us and lots of bags and a baby of 4 months and we did not get this, we had to wait nearly 40 mins in the cold at 1 am, when I called they kept telling me it’s 4-5 mins away but never was, it did eventually arrive and the vehicle didn’t look fit for the road. Needless to say I haven’t received a refund for the extra meet or greet yet after I did ask for at least that back!! Daniel JACK”

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“Competitive price, confirmation by text the day before, driver called 10 minutes before arrival, driver was very polite and carried all suitcases into the car whilst waiting for us, smooth journey in a comfortable car. Perfect start to our holiday. Highly recommended.”

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“Our booking to London was cancelled the day before, even though the booking was confirmed and paid for two weeks earlier. We even phoned the week before to make sure there would be no issues. This is disgraceful behaviour from a company that does not honour their contracts with their customers. This has ruined a trip that has been planned for some time and left no time to cancel tickets and hotel. Looking at reviews from other customers, this seems be be a regular occurrence. No stars DO NOT USE”

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“I booked a meet-and-greet pick-up from Heathrow from my laptop. I waited for a confirmation email, which arrived and then shut my computer and happily went about my day knowing that my pick-up was arranged. I then also received a text message confirmation of the booking which was extra reassuring. I arrived at the arranged pick-up about 5 minutes before planned and waited, after there was no sigh of the driver after 20 minutes waiting, I called the number on the confirmation email and it rang and went to voicemail - so I left a message. I then found a landline number and called that and the controller took my details and then said he would call the driver. After a few minutes he came back and said that he had spoken to the driver and that traffic was heavy around Heathrow, and he would be there in 15 minutes. So I waited, for 15 minutes, then 35 minutes. Still no sign of the driver. I called the taxi company again who told me that the taxi had been cancelled 4 hours earlier and that they had sent an email (fantastically helpful for those flying I'm sure). They hadn't bothered to send a cancellation text to follow the confirmation text which would actually have been helpful. I asked the controller why I had been lied to on my first call and told that the driver was on his way and to continue waiting and he was really dismissive like it was my fault. This is without a doubt the worst airport taxi experience I have had in 25 years of travelling. '1st Airport Taxis'?; 'Worst Airport Taxis' in my opinion.”

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“I’d give them no stars. On Monday 20th June I booked and paid for an 8 seater minibus to take 6 people to the airport on 23rd June. On 22nd June at 5pm in the evening they emailed me to say “ Just to let you know that we do not have any driver available tomorrow due to the train strike, so we won't be able to provide you with the service. We have cancelled this booking and refunded your money back. Please make alternative arrangements for your travel.“ Needless to say that at 5pm on the day before a train strike I had no success in booking an alternative taxi. There’s also no sign of my refund yet either. They took my money and confirmed the hire…. Then went back on their promise at the last minute. Absolute rubbish behaviour.”

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1ST Airport Taxis LTD is rated 4.5 based on 503 reviews