1ST Airport Taxis LTD Reviews

Name: 1ST Airport Taxis LTD
Rating: 4.51

4.5 Rating 511 Reviews

100 %

of reviewers recommend 1ST Airport Taxis LTD

4.5

Based on 511 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About 1ST Airport Taxis LTD:

London Airport Taxis And Transfers
Fast, friendly Cost-effective, Lavish, and Safe taxi services near London Airports. With hundreds of airport travellers, 1ST Airport Taxis provides safe & sound airport taxis to and from London airports 24 hours a day.

Visit Website

Phone:

01582 33 44 44

Email:

info@1stairporttaxis.co.uk

Location:

Trend House Dallow Rd, Luton,
LU1 1LY

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1ST Airport Taxis LTD 5 star review on 18th April 2025

Brian D

1ST Airport Taxis LTD 5 star review on 7th April 2025

Lorraine K

Anonymous

Anonymous // 01/01/2019

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“Taxi was so small despite booking one for 5 people. The driver had a child seat which my wife had to travel for an hour with on her lap. Seats had to be moved so far forward because of luggage that my children couldn’t put on their seatbelts. Complained without response”

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“Do not use this company!! - booked a black Mercedes Vito 8 seater for a corporate event. Got confirmation this was the vehicle would get by email and then the WORST large taxi I have ever been in turned up. Filthy and old - even the windows didn’t work. One window had a snotty tissue stuck in it. NEVER been in a worse taxi ….. ever! Avoid!”

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“Do not use this company. Our driver was virtually asleep and nearly killed us as a result. They have yet to respond to my complaint about safety and driver welfare.”

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“Would not recommend this company!! The most important thing you require from an airport taxi after a long day of travelling is reliability and they are not. We pre booked an 8 seater mini bus and paid EXTRA for meet and greet as didn’t want the hassle of searching for a taxi big enough for 5 of us and lots of bags and a baby of 4 months and we did not get this, we had to wait nearly 40 mins in the cold at 1 am, when I called they kept telling me it’s 4-5 mins away but never was, it did eventually arrive and the vehicle didn’t look fit for the road. Needless to say I haven’t received a refund for the extra meet or greet yet after I did ask for at least that back!! Daniel JACK”

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“Competitive price, confirmation by text the day before, driver called 10 minutes before arrival, driver was very polite and carried all suitcases into the car whilst waiting for us, smooth journey in a comfortable car. Perfect start to our holiday. Highly recommended.”

Helpful Report

“Our booking to London was cancelled the day before, even though the booking was confirmed and paid for two weeks earlier. We even phoned the week before to make sure there would be no issues. This is disgraceful behaviour from a company that does not honour their contracts with their customers. This has ruined a trip that has been planned for some time and left no time to cancel tickets and hotel. Looking at reviews from other customers, this seems be be a regular occurrence. No stars DO NOT USE”

Helpful Report

“I booked a meet-and-greet pick-up from Heathrow from my laptop. I waited for a confirmation email, which arrived and then shut my computer and happily went about my day knowing that my pick-up was arranged. I then also received a text message confirmation of the booking which was extra reassuring. I arrived at the arranged pick-up about 5 minutes before planned and waited, after there was no sigh of the driver after 20 minutes waiting, I called the number on the confirmation email and it rang and went to voicemail - so I left a message. I then found a landline number and called that and the controller took my details and then said he would call the driver. After a few minutes he came back and said that he had spoken to the driver and that traffic was heavy around Heathrow, and he would be there in 15 minutes. So I waited, for 15 minutes, then 35 minutes. Still no sign of the driver. I called the taxi company again who told me that the taxi had been cancelled 4 hours earlier and that they had sent an email (fantastically helpful for those flying I'm sure). They hadn't bothered to send a cancellation text to follow the confirmation text which would actually have been helpful. I asked the controller why I had been lied to on my first call and told that the driver was on his way and to continue waiting and he was really dismissive like it was my fault. This is without a doubt the worst airport taxi experience I have had in 25 years of travelling. '1st Airport Taxis'?; 'Worst Airport Taxis' in my opinion.”

Helpful Report

“I’d give them no stars. On Monday 20th June I booked and paid for an 8 seater minibus to take 6 people to the airport on 23rd June. On 22nd June at 5pm in the evening they emailed me to say “ Just to let you know that we do not have any driver available tomorrow due to the train strike, so we won't be able to provide you with the service. We have cancelled this booking and refunded your money back. Please make alternative arrangements for your travel.“ Needless to say that at 5pm on the day before a train strike I had no success in booking an alternative taxi. There’s also no sign of my refund yet either. They took my money and confirmed the hire…. Then went back on their promise at the last minute. Absolute rubbish behaviour.”

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“Excellent transfer, punctual and great comms. Highly recommended.”

Helpful Report

“Booked meet and greet plus taxi. But it was done v badly with no placard / name board and very bad communication. Driver rude to my elderly mother, refused to turn on AC on a hot day (well after COVId). Refused to switch off music in car as it was Azan. Overall poor customer service.”

Helpful Report

“I was picked up from T5 on the 1st of June by a driver hardly spook any english. We were about to have an accident 3 times on the M25 and the M1. We were very happy to get our of the car. I called the office 3 times to talk to the manager but no answer back. Please make sure who is taking you home or away it was not safe, and no customer service at all.”

Helpful Report

“We travelled from Gatwick to Southampton airport. We paid Ann extra £12 for Meet and Greet but we had to call the driver to let him know we were there and then wait 10 minutes. We could have put up with this, but we emailed info@ that evening again to ask fir the &12 refund and got no response.”

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“Simply the best taxi service I’ve used”

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“Prompt and efficient service, had the same driver twice who was courteous, helpful and drove carefully.”

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“Absolutely disgusting service. Had a taxi booked for 2 months, confirmed and paid for. 1 week before the we are due to go, they have cancelled all 4 of my taxis. Rang up to discuss the issue, was rudely spoken to and then had the phone put down on me.”

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“The free baby seat is a cheat. Better to pay for one than delight in a seat which is more dangerous than not having one. My driver arrived (to the wrong place, which at midnight with a baby makes a difference) with a seat circa 1980. It had no ISOFIX which is the international standard now. It was just a flimsy chair just barely held with a seatbelt. The smallest jolt and the chair will go flying. But what options does one have in the middle of the night at an airport?”

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“Used 1st Airport taxis twice in one day. 100% and Totally recommend!!! Efficient, on time, kind and the cars were very clean and smart. My morning driver, Malik, even went out of his way to ensure I was delivered to the correct address when I had made the error on booking. That’s top notch service and all with a super smile and wonderful attitude. Thank you!”

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“Great service, good price & easy booking. The confirmation from the company was very good. Payment was easy, no fuss. The Driver arrived very promptly at a very early time in the morning due to going to the airport and was courteous and polite. Vehicle was clean and service was very good. I would recommend highly.”

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“Contrary to other reviews we had a very bad service experience .The car was filthy dirty you could not see out of some windows even the driver had problems with visibility. We paid extra for a business class car and the driver could not even fit two suitcases in the boot my wife had to sit on back seat with a suitcase and i had to sit in front with driver .This was not a business class car .The driver and car Heavily smelled of Curry which is not what you would expect from a company claiming to provide Business Class Cars .”

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“Great service, driver was very professional, they were on time. Pleasant drive”

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1ST Airport Taxis LTD is rated 4.5 based on 511 reviews