1ST Airport Taxis LTD have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Service was excellent from ease of booking, communication pre journey and then the driver was on time, really nice guy, drove well and within speed limits, helped me with the luggage, car was nice and it was clean. The price was reasonable and half the price we paid last time for a Luton to Heathrow trip. Overall cannot fault them and will definitely use them next time
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- Andrew B
“
We ordered a taxi for Boxing Day from Suffolk to Luton Airport. 1st taxis offered the most competitive price , were polite and reassuring on the phone when I made sure they would be able to help on a holiday date and arrived 15 minutes early . I recommend them without reservation Thank you
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- Sarah S
“
Wonderful airport taxi service. The drivers are friendly and courteous and always on time. The cars are clean and offer a comfortable smooth ride and the price is reasonable compared to some. Thank you!
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- Lisa H
“
1st AIRPORT SUPERB services both ways. Fast efficient excellent organisation and delivery. Would definitely use again and would definitely recommend. Thank you 1ST AIRPORT!!!
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- E T
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I paid 15 GBP for meet and greet. And there was none. I had to call the driver. Request a refund.
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- Magda S
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It wasn't the drivers fault but when I ran the customer service, without even apologising for the mess up he even had the complete audacity to say I never informed them and he could cancel my booking and provide a refund.
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- Candice M
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I requested and paid for a meet and great in the airport but my driver was in the car park (and 10 mins late). The car I was expecting was a sliver BMW, the driver arrived in a old hybrid car that did not deliver a comfortable ride. The driver was also unaware of significant road closures that evening and seemed to get lost, struggling between Waze and signed diversions. It was a terrible experience, and I would like a refund.
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- Kris L
“
Such a great service. Good communication. Lovely driver and very comfortable car. Recommend
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- Caroline H
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Very good service, excellent customer communication, punctual and reasonably priced.
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- Mark S
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Excellent communication. Reliable service. Clean vehicles. Thanks very much.
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- Lisa M
