“Setting up an account and making a purchase was straightforward. Delivery communication was good. Had cause to interact with the customer help desk where my query was sorted quickly by a very helpful team member.”
“Dear Royal Mint,
Unfortunately, I have not yet received the coins I ordered. The shipping documentation was missing a copy of the order with a detailed description of the coins. Therefore, Italian customs have blocked the shipment.Just yesterday, I emailed a copy of the order to resolve the situation. I remain awaiting receipt.
Best regards”
“Overall the experience was very good, ordering the items was very easy and the delivery was on time with information regarding the delivery very informative and reassuring, the only surprise was how frequently some of the items were out of stock but this did not spoil the experience dealing with the Royal Mint.”
“Ordered Britannia 2026 1/4oz Gold Bullion Ten-Coin Tube at £8500.
These were sent in a "non secure" parcel through Royal Mail and were missing by the time the parcel reached me! 14 days later and I have still not had an answer as to what will happen now!
Extremely stressful! I ordered from Royal Mint as I felt it was foolproof and secure rather than other "unknown" online companies, I am astounded that something of such high value was sent through such a non secure method and am extremely worried at the lack of communication. It took 11 days for investigations to email me and ask for photos of the parcel and I have had no contact since! Be very careful if ordering high value items!”
“The package was well packed and arrived undameged except that the deliverer stuffed the parcel into my large letterbox (the recommended size) rather carelessly and slightly crushed the storage pack. But only slight damage and not bad enough to complain.”
English
