“Absolutely non existent customer service. I ordered and paid for a coin on the 6th February 2026, at the time I ordered the website showed shipping was to be made mid to late February. Here we are a month later on the 5th March 2026, the coin is still showing as available to order on your website with a shipping time within 5 to 10 working days. I still have not received my coin and on the four occassions that I have tried to call, your customer service department is busy and not able to take any calls.”
“I contacted the royal mint regarding an old coin that I own, they have been excellent, prompt,polite and very helpful. I would recommend them to everyone.
I bought the treasure hunt coin and have had great fun trying to decipher the clues, fantastic.
Am looking forward to visiting the museum in the near future”
“The order took more than two months to be delivered, despite multiple contact with customer services. Very disappointing and very worrying given the amount of money involved. Gave me a lot of stress.”
“The Royal Mint web site is excellent in the choices that you are given whether it be gold or silver. Orders are easy to place and delivery is very quick”
“The items received are always exactly as described by the Royal Mint. Sent in good packaging so the item is always arrives in pristine condition. Dispatched in good time. What’s “ not to like “ ??”
“Coin eventually arrived safely, the address was incorrect but my post lady knew where I live.
Happy with everything else and will be looking to order more items in the future.”
“The ordering was straightforward . But there was a delay in delivery . The Royal Mint should have been more better at communicating . Instead it was a few weeks of tension . But it did eventually come and in good order”
“Phone lines and online chat were out of service for over 2 weeks. Delivery for coins ordered took over 2 weeks with little help from customer service email regarding exact delivery. I was told someone would call but never did and eventually I got a text with a tracking code and despite value of product didn't even have to sign for it - which is really surprising...”
“I placed my order & it took ages to arrive. I made contact via email as the phone lines down for weeks… who knows if there’ll ever be reconnected at this rate. Often no email reply back . I think half the emails published are incorrect , since no one ever replies. Live chat is terrible, no connect up and the teller number given doesn’t connect either . It’s like once order placed and money taken for the order that Royal mint doesn’t want to know anymore
Really poor after care customer service. The worst I’ve come across in years”
“The prompt efficient service was excellent. Received my order very quickly.I was very impressed, considering I live on the other side of the world, New Zealand.”
