“I purchased The Penny Drops coin to participate in the quiz which I very much enjoyed over the many weeks . The coin itself was beautifully presented as were the medals I purchased for completing each stage . I hope that the Royal Mint will consider running another or annual challenge as it’s been great fun for the whole family .”
“I know there has been problems with orders to the US, I don't hold this again you. But after spending two months and over 45 minutes on a international call I finally got the order placed, everything was verified verbally. Next thing I know the order is sent to my old address that I have not use in over 7 years. After I spent another 40 minutes on the phone a new order was placed. Then DHL notified me that the order was returned to the mint. No reason given. Having spent over $270 in phone minutes i decided to try and contact you online. So far I have not received a response. The item I ordered was not expensive but was a gift for the birth of my Granddaughter. Up till now I have always had good service from the Royal Mint. Please help me solve this, thank you. Dennis Lucker dennislucker@gmail.com”
“I inadvertently missed a digit on my mobile phone number which meant I could not receive the verification code therefore I could not complete my order. I couldn't change the info online so had to make a phone call. It took almost a week of attempts before someone answered the phone. The person I spoke to was very helpful indeed, changed the mobile number and completed my order there and then. It just seems a bit of a clunky way to go about things. Fortunately my order for a birthday present was finally received on time.”
“As with any notable supplier that i have previously ordered items i expect that they would be completed and delivered in a timely manner. This has always been my reason for placing orders with reputable businesses and with that in mind i would consider ordering further items in future that are appealing.”
“I'm sorry, but I've not yet received my order.
It seems that the coins are still in transit since March 19th as they have been stopped by Customs Office.
Please, could you do something about this matter?
Thanks”
“Most of my transcations have been first rate. There was a delay in sending the most recent order which meant that the intended recipient could not participate in the associated prize puzzle. Despite that, the article is excellent, beautifully packaged and much appreciated. The incident won't prevent me from ordering other suitable items.”
“I otdered my stamps durect from Royal Mail. Great choice of eitherr 'normal' stamps or great choice of different commemorative stamps.
Delivered within a couple of days free of charge.”
“Order crashed just as I was paying, so I went through the order process again. Only realised afterwards the value of the order was taken out of my account twice. I emailed RM and called but it took me over one week to finally get through to anyone. Money was repaid a week later, but it could have been much worse if the amount was more!!! I'm unfortunately put off from using RM again, as I can't afford for that to happen again.”
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