ProSwimwear Reviews

Name: ProSwimwear
Rating: 3.94

3.9 Rating 246 Reviews

75 %

of reviewers recommend ProSwimwear

Company Reviews

Metrics

3.9

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ProSwimwear 1 star review on 17th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a mistake and ordered the incorrect size and I contacted ProSwimwear to see if I could change it before it was sent. I got a swift response, that they didn't have the same colour but would put a hold on it until i responded. After I confirmed the colour was OK, this was then sent and arrived promptly. I had another query and once again Sue responded swiftly. Excellent customer service and item arrived as expected and no delays. Will definitely use ProSwimwear again in future.”

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Posted 2 weeks ago

“Great customer service. Very prompt action with my queries.”

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Posted 2 weeks ago

“Great customer service! I had a problem with my racing suit, customer service was quick and helpful and I received a refund.”

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Posted 1 month ago

“I had a problem with my racing suit, customer service was quick and helpful and I received a refund.”

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Posted 1 month ago

“I'm from Russia, thanks to George from ProSwimwear for his help! There are no borders or sanctions for swimming!!!”

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Posted 3 months ago

“Very good customer service by the technical support team🙏”

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Posted 3 months ago

“As always Proswimwear team is great on their support. Very good products and prices too.”

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Posted 3 months ago

“Great customer service.”

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Posted 3 months ago

“Great selection of suits at a great price too! I’m a repeat customer for years!! Will buy again & again from ProSwimwear!!”

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Posted 4 months ago

“Quick answer and very efficient”

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Posted 4 months ago

“Top quality service at all levels”

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Posted 4 months ago

“They have been so helpful with my queries. Very speedy responses and always friendly. Can’t praise them enough!”

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Posted 5 months ago

“I highly recommend Proswimwear for their attention, great products/good prices.”

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Posted 7 months ago

“I recently had a great experience with ProSwimwear’s customer service. I faced a size issue and a mix-up between open-back and closed-back swimsuits, but their team handled each problem with exceptional care and precision. Additionally, when I submitted a claim for a swimsuit tear with the necessary evidence, everything was resolved promptly, including refunds and store credits. I truly appreciate the thorough and efficient assistance provided. Thank you, ProSwimwear!”

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Posted 7 months ago

“Great store, great support.”

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Posted 7 months ago

“Amazing customer service and follow up”

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Posted 8 months ago

“I have bought two swimming costumes from ProSwimmwear. The first bastch was a size too large (my fault. I'd ordered size 38 UK instead of size 38 DE. The money from my first order was refunded. The second order (same swimsuits, correct size) arrived yesterday. Perfect fit. Thank you to Ivy, Paige and Sue for their support and understanding.”

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Posted 8 months ago

“Proswimwear have quite simply the best after sales customer service we have ever received from any online company. Having had an issue with a 5 month old Speedo fast skin, we contacted Speedo UK directly to discuss a manufacturing defect, 6 emails later and no further on "we all know the drill with these companies!" I was passed from pillar to post and asked the most ridiculous questions' over and over. After 30 days its not really the retailers problem but out of interest i contacted proswimwear and was overjoyed with the professionalism, a quick email with some photos of the defect to the suit and 2 hours later a full refund, Thank you Sue you have secured our business for the rest of our swimming days.”

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Posted 9 months ago

“Always very responsive!”

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Posted 9 months ago

“This was my first order and it was processed and despatched rapidly. Customer Service is excellent, I have to say. I woukd highly recommend shopping with ProSwimwear.”

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Posted 9 months ago

ProSwimwear is rated 3.9 based on 246 reviews