ProSwimwear Reviews

Name: ProSwimwear
Rating: 3.94

3.9 Rating 249 Reviews

75 %

of reviewers recommend ProSwimwear

Company Reviews

Metrics

3.9

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ProSwimwear 1 star review on 17th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service went above and beyond. Very grateful. Very speedy delivery.”

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Posted 1 year ago

“Always very helpful and prompt with replies.”

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Posted 1 year ago

“No metter the problem was with postal service in my country, ProSwimwear team was helpful and did everything I get wanted products.”

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Posted 1 year ago

“Gran relación calidad precio. Política de devoluciones estupenda.”

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Posted 1 year ago

“Exchanged racesuit with no problems, had issues in past with pro swimwear but seem to be better now. There is a charge for return but it was processed much quicker and quick response from Ivy at customer service.”

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Posted 1 year ago

“Excellent products, service and support, thank you!”

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Posted 1 year ago

“ProSwimwear has wonderful customer service who are super responsive and efficient on follow through. Thank you!”

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Posted 1 year ago

“A good company. Great products. I always judge a company by their customer services. Very helpful and sorted the problem. I wish you could phone them, overall excellent service.”

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Posted 1 year ago

“Customer service helped me very well. I made a mistake with the address myself, the problem was solved! quick responses and good communication.”

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Posted 1 year ago

“Bought items but had to cancel my order. The customer service was fantastic with communicating and prompt refund”

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Posted 1 year ago

“Good products and very strong support, in my case I received my parcel late, team Proswimwear helped me to find it”

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Posted 1 year ago

“Easy communication and great customer service. Highly recommend.”

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Posted 1 year ago

“Excellent range of products and 5* customer service. Our swimming club wouldn't go anywhere else!”

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Posted 1 year ago

“I always buy my swimming material on Proswiwear. I'm still very glad with the attention of their team and the quality of the products.”

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Posted 1 year ago

“Excellent customer service. Kept in contact and responded very swiftly”

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Posted 2 years ago

“Many years as a Proswimwear customer and I'm still very satisfied with the treatment of their wonderful team. And great products/prices. Thank you for all the attention, till the parcel has arrived.”

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Posted 2 years ago

“Awesome customer service and always provide speedy reply despite of unexpected situations.”

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Posted 2 years ago

“I am absolutely delighted with this website! They offer a wide range of products at incredibly competitive prices. The quality of their products is top-notch, and I have always been impressed with their excellent customer service. Shopping here is a breeze, and I highly recommend it to anyone looking for great deals and a fantastic selection of items. Keep up the fantastic work!”

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Posted 2 years ago

“After I emailed my concern, I got a response in just a day. I hope my concern will be addressed.”

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Posted 2 years ago

“Ordered some boys swimming jammers in May 2023, although over a couple months these have not meet the standard required . Pro swimwear have supported me in getting a refund from the supplier . Quick and excellent customers services I will use again and have opted for store credit as I will purchase again”

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Posted 2 years ago

ProSwimwear is rated 3.9 based on 249 reviews