ProSwimwear Reviews

Name: ProSwimwear
Rating: 3.94

3.9 Rating 249 Reviews

75 %

of reviewers recommend ProSwimwear

Company Reviews

Metrics

3.9

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ProSwimwear 1 star review on 17th November 2021

Anonymous

Anonymous // 01/01/2019

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“I bought arena limited edition, expensive, in the of the race it was cut , my son felt embarrassed and really depressed, I emailed the company, and scanned the receipt and photos of the swimming suit, but no reply from their part. So disappointed.”

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Posted 1 month ago

“I contacted ProSwimwear to enquire about Zoggs swim fins as, having checked their website, the size I wanted wasn’t listed, though all others were. I spoke to Paige, who said she would enquire with the appropriate department and she would email me with their response. I think within half an hour, she was as good as her word. Apparently they would not be restocking this item in that size - she then, very kindly, included a link to another supplier of the fins. I was able to order the fins immediately with this supplier, and am looking forward to receiving them.very impressed with the service and the help to find the second supplier. Thank you ProSwimwear, and thank you Paige!”

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Posted 2 months ago

“I like your products & your work, I recomand other to buy from ProSwimwear .”

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Posted 2 months ago

“I made a mistake and ordered the incorrect size and I contacted ProSwimwear to see if I could change it before it was sent. I got a swift response, that they didn't have the same colour but would put a hold on it until i responded. After I confirmed the colour was OK, this was then sent and arrived promptly. I had another query and once again Sue responded swiftly. Excellent customer service and item arrived as expected and no delays. Will definitely use ProSwimwear again in future.”

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Posted 3 months ago

“Great customer service. Very prompt action with my queries.”

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Posted 3 months ago

“Great customer service! I had a problem with my racing suit, customer service was quick and helpful and I received a refund.”

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Posted 3 months ago

“I had a problem with my racing suit, customer service was quick and helpful and I received a refund.”

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Posted 4 months ago

“I'm from Russia, thanks to George from ProSwimwear for his help! There are no borders or sanctions for swimming!!!”

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Posted 6 months ago

“Very good customer service by the technical support team🙏”

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Posted 6 months ago

“As always Proswimwear team is great on their support. Very good products and prices too.”

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Posted 6 months ago

“Great customer service.”

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Posted 6 months ago

“Great selection of suits at a great price too! I’m a repeat customer for years!! Will buy again & again from ProSwimwear!!”

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Posted 7 months ago

“Correspondence was fast and efficient.”

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Posted 7 months ago

“Quick answer and very efficient”

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Posted 7 months ago

“Top quality service at all levels”

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Posted 7 months ago

“They have been so helpful with my queries. Very speedy responses and always friendly. Can’t praise them enough!”

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Posted 8 months ago

“All good and customer service sorted any issues in the end. Suit is good and as advertised.”

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Posted 9 months ago

“I highly recommend Proswimwear for their attention, great products/good prices.”

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Posted 9 months ago

“I recently had a great experience with ProSwimwear’s customer service. I faced a size issue and a mix-up between open-back and closed-back swimsuits, but their team handled each problem with exceptional care and precision. Additionally, when I submitted a claim for a swimsuit tear with the necessary evidence, everything was resolved promptly, including refunds and store credits. I truly appreciate the thorough and efficient assistance provided. Thank you, ProSwimwear!”

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Posted 10 months ago

“Great store, great support.”

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Posted 10 months ago

ProSwimwear is rated 3.9 based on 249 reviews