ProSwimwear Reviews

Name: ProSwimwear
Rating: 3.90

3.9 Rating 237 Reviews

74 %

of reviewers recommend ProSwimwear

Company Reviews

Metrics

3.9

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ProSwimwear 1 star review on 17th November 2021

Anonymous

Anonymous // 01/01/2019

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“Correspondence was fast and efficient.”

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Posted 1 week ago

“Quick answer and very efficient”

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Posted 1 week ago

“Top quality service at all levels”

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Posted 2 weeks ago

“They have been so helpful with my queries. Very speedy responses and always friendly. Can’t praise them enough!”

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Posted 1 month ago

“All good and customer service sorted any issues in the end. Suit is good and as advertised.”

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Posted 2 months ago

“I highly recommend Proswimwear for their attention, great products/good prices.”

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Posted 2 months ago

“I recently had a great experience with ProSwimwear’s customer service. I faced a size issue and a mix-up between open-back and closed-back swimsuits, but their team handled each problem with exceptional care and precision. Additionally, when I submitted a claim for a swimsuit tear with the necessary evidence, everything was resolved promptly, including refunds and store credits. I truly appreciate the thorough and efficient assistance provided. Thank you, ProSwimwear!”

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Posted 3 months ago

“Great store, great support.”

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Posted 3 months ago

“Amazing customer service and follow up”

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Posted 3 months ago

“I would never recommend ProSwimwear. I have been buying from them for a while but I will not buy anymore. I bought a race suit in April. Literally worn twice and got ripped while trying the third time. No effort to help as manufacturer said it's not their fault. A full waste of money. In top of that I had to pay postage charge to get my items back. Very disappointed with their service.”

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Posted 4 months ago

“I have bought two swimming costumes from ProSwimmwear. The first bastch was a size too large (my fault. I'd ordered size 38 UK instead of size 38 DE. The money from my first order was refunded. The second order (same swimsuits, correct size) arrived yesterday. Perfect fit. Thank you to Ivy, Paige and Sue for their support and understanding.”

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Posted 4 months ago

“Very pleased with their customer service. Quick responsive.”

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Posted 4 months ago

“Proswimwear have quite simply the best after sales customer service we have ever received from any online company. Having had an issue with a 5 month old Speedo fast skin, we contacted Speedo UK directly to discuss a manufacturing defect, 6 emails later and no further on "we all know the drill with these companies!" I was passed from pillar to post and asked the most ridiculous questions' over and over. After 30 days its not really the retailers problem but out of interest i contacted proswimwear and was overjoyed with the professionalism, a quick email with some photos of the defect to the suit and 2 hours later a full refund, Thank you Sue you have secured our business for the rest of our swimming days.”

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Posted 4 months ago

“Always very responsive!”

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Posted 4 months ago

“This was my first order and it was processed and despatched rapidly. Customer Service is excellent, I have to say. I woukd highly recommend shopping with ProSwimwear.”

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Posted 5 months ago

“I had to return a swimming costume to ProSwimwear I contacted Customer Service and within one hour I had a returns label to print out. Great Customer Service thanks again Ivy.”

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Posted 5 months ago

“ProSwimwear replied to my email query within the hour and happily sorted the mistake I had made with my order. Great customer service!”

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Posted 5 months ago

“I jad to return a product and proswimwear customer service was so efficient they did all tje necessary work withing a day. Which was beyond my expectation. Thank you si much for your great service.”

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Posted 6 months ago

“Beware of this company. It is not located in the U.S, rather it is in the U.K. It takes 1 month ti receive your order, they do not state this on the website. If you live in the U.S, stay clear of this company. Caveat Emptor.”

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Posted 6 months ago

“Buying with Proswimwear, always never disappoint me. Great purchases, excellent products and prices.”

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Posted 6 months ago

ProSwimwear is rated 3.9 based on 237 reviews