ProSwimwear Reviews

Name: ProSwimwear
Rating: 3.94

3.9 Rating 249 Reviews

75 %

of reviewers recommend ProSwimwear

Company Reviews

Metrics

3.9

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ProSwimwear 1 star review on 17th November 2021

Anonymous

Anonymous // 01/01/2019

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“We needed a tech suit at the last minute prior to swim championships. They had the TYR venzo in the size we needed at the best price. Delivered quickly. Vivian at customer support was quick in responding to my questions regarding this order.”

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Posted 2 years ago

“I'm very happy with my new acquisitions. And Proswimwear help on all the steps. I've already bought my swimming suits on Proswimwear many times. Totally recommend.”

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Posted 2 years ago

“Good customer service and no difficulty returning the item that didn't fit”

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Posted 2 years ago

“My shopping experience with ProSwimwear was exceptional. When I needed assistance with an order, their customer service team responded promptly and offered a solution that greatly satisfied me: they agreed to return my refund as store credit to my ProSwimwear account, which allowed me to conveniently and quickly purchase the product I desired. The entire process was incredibly smooth, and I would like to give a special thanks to Vivian, the customer service advisor I had the pleasure of dealing with. Her response was quick, and the solution she proposed was extremely flexible, allowing me to obtain my desired product in a timely manner. I highly recommend ProSwimwear. Their product quality is outstanding, and their customer service is excellent, providing me with a highly satisfying shopping experience. I look forward to shopping with ProSwimwear again.”

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Posted 2 years ago

“Very friendly team. Very quick and helpful response. Fast delivery.”

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Posted 2 years ago

“I bought a jammers for my son and jammers were too small. I've replaced those with the great support from customer service represented by Paige.”

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Posted 2 years ago

“Thank you For all I have buy a race swimming suit At special price I’m sure to buy something else and suggest to my friend.”

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Posted 2 years ago

“Fabulous service. Even when the wrong swimsuit was sent out. Sue was amazing and sorted the issue out so efficiently. Many thanks. Eileen”

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Posted 2 years ago

“Tuve un problema y el equipo estuvo muy atento en el seguimiento y resolución de este. Gracias Viviana por toda la gestión. Volveré a comprar.”

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Posted 2 years ago

“I often buy on Proswimwear. It's always a garantee of Satisfaction. Their dedicated Customers team will give you all attention and solve any issue you could have. Thank you Vivian. Thank you Proswimwear!”

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Posted 2 years ago

“👍👍👍👍👍👍👍”

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Posted 2 years ago

“I am grateful for your good cooperation, kindness and quick resolution of the problem regarding the wrong order.”

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Posted 2 years ago

“Tuve una incidencia con un bañador y el trato recibido fue muy bueno. Me informaron en todo momento, resolvieron la incidencia y me ayudaron con la tramitación. He vuelto a hacer compra con ellos.”

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Posted 2 years ago

“Fantastic customer service. Quick and fast response. Assistance when needed especially sitting on the other side of the world. Fast and quick delivery. Helpful and kind.”

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Posted 2 years ago

“customer service is excellence”

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Posted 2 years ago

“Buen trato, tuve que devolver el producto por causas ajenas, y no tuve ningún problema.”

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Posted 2 years ago

“very happy with your product and excellent customer service, prompt delivery and friendly staff/”

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Posted 2 years ago

“Sue was so helpful with my broken item and also helped me exchange a different item for another size without waiting for my refund.”

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Posted 2 years ago

“Very quick response to a faulty item. You can depend on this seller.”

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Posted 2 years ago

“Very fast delivery, friendly staff Sue was very helpful with my return and re-order”

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Posted 2 years ago

ProSwimwear is rated 3.9 based on 249 reviews