Name: ProSwimwear
Rating: 3.94

ProSwimwear Reviews

3.9 Rating 249 Reviews

Shipping & Delivery

Delivery Methods

Postal Service, Courier

Average Delivery Time

Next Day

On-time Delivery

Greater than 75%

Accurate And Undamaged Orders

Greater than 88%

Customer Service

Communication Channels

Email, Live Chat, Telephone

Queries Resolved In

6 - 12 Hours

Customer Service

3.8 out of 5

Returns & Refunds

Refunds Process

Difficult

Returns Process

Could Be Better

“A good company. Great products. I always judge a company by their customer services. Very helpful and sorted the problem. I wish you could phone them, overall excellent service.”

Helpful Report

Posted 1 year ago

“Customer service helped me very well. I made a mistake with the address myself, the problem was solved! quick responses and good communication.”

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Posted 1 year ago

“Bought items but had to cancel my order. The customer service was fantastic with communicating and prompt refund”

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Posted 1 year ago

“Good products and very strong support, in my case I received my parcel late, team Proswimwear helped me to find it”

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Posted 1 year ago

“Easy communication and great customer service. Highly recommend.”

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Posted 1 year ago

“Excellent range of products and 5* customer service. Our swimming club wouldn't go anywhere else!”

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Posted 1 year ago

“I always buy my swimming material on Proswiwear. I'm still very glad with the attention of their team and the quality of the products.”

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Posted 1 year ago

“Excellent customer service. Kept in contact and responded very swiftly”

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Posted 1 year ago

“Ivy dealt with my enquiry efficiently and hopefully my granddaughter will now get her wetsuit sent directly to her. I await to hear delivery. Thankyou Swimwear for helping an old octogenarian.”

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Posted 1 year ago

“Many years as a Proswimwear customer and I'm still very satisfied with the treatment of their wonderful team. And great products/prices. Thank you for all the attention, till the parcel has arrived.”

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Posted 1 year ago

“Awesome customer service and always provide speedy reply despite of unexpected situations.”

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Posted 1 year ago

“I am absolutely delighted with this website! They offer a wide range of products at incredibly competitive prices. The quality of their products is top-notch, and I have always been impressed with their excellent customer service. Shopping here is a breeze, and I highly recommend it to anyone looking for great deals and a fantastic selection of items. Keep up the fantastic work!”

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Posted 1 year ago

“Hey ProSwimwear team! I just wanted to take a moment to say a big thank you for your excellent services. I received my order promptly, and I'm really impressed with the quality of the products. Your team has been incredibly helpful throughout the entire process, and I truly appreciate the level of professionalism and attention to detail. Quality and brands of products is very important to achieve our goals. Thank you for making my shopping experience with ProSwimwear a fantastic one! Keep up the great work! Cheers!" Also, once I receive the parcel, I'll share the link with you so you can track its status. By the way, it's already been opened and I'm quite worried about it. Plz consider on it.”

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Posted 1 year ago

“After I emailed my concern, I got a response in just a day. I hope my concern will be addressed.”

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Posted 1 year ago

“Ordered some boys swimming jammers in May 2023, although over a couple months these have not meet the standard required . Pro swimwear have supported me in getting a refund from the supplier . Quick and excellent customers services I will use again and have opted for store credit as I will purchase again”

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Posted 1 year ago

“Extremely prompt response to enquires. The items sold seem to be of superior quality.”

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Posted 1 year ago

“It took a little while to get my issue resolved but the communication and support throughout was very consitent and the final outcome was very much to my satisfaction.”

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Posted 1 year ago

“I had a an issue with the ordering process that generated the arrival of two items instead of one. Customer services sorted this out within minutes and sent an email confirming the agreed outcome.”

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Posted 1 year ago

“I have had a problem purchasing a Blue 70 Wetsuit. Paige was excellent at responding to my emails by return. She was most helpful in eventually getting around the problem I had and finally managing to obtaining one. I could recommend there customer service any day of the week.”

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Posted 1 year ago

“A fantastic company! I have made many purchases as ProSwimwear always have such competitive prices. The items are dispatched quickly and the customer service, if you need to exchange or return, is first class. Thank you to Paige and Vivian for all of your help with my daughter’s race suit.”

Helpful Report

Posted 2 years ago