Name: Opie Oils
Address: The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Cornwall
Rating: 4.84

“Sent wrong product. Luckily, according to my car's service book this engine oil is also acceptable, so I didn't complain. However, I find this mistake unprofessional because it seems that every order is being processed individually due to stamp behind receipt that says "CHECKED BY NEIL". So Neil if you're reading this, do better next time and read carefully😉”

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Posted 11 months ago

“The price wasnt quoted on website to include VAT - so the final cost with postage wasnt actually that competitive. that said the service was fast and efficient”

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Posted 11 months ago

Thanks for the review. The prices on the website all include VAT and the standard delivery charge is shown just above the add to basket button.

Posted 11 months ago

“Packaging very poor. Cans BADLY damaged although not leaking.”

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Posted 11 months ago

Hi Graham, Thank you for taking the time to provide your feedback on Opie Oils! We strive to make sure our customers are always taken care of. We do take great care in packaging our oils so we are sorry to hear this. We would like to hear more about how this happened so we can stop it happening again. We are very sorry for the dented cans and any inconvenience they have caused. If there is anything our customer service team can do to assist please do not hesitate to get in touch.

Posted 11 months ago

“Overall the service was good but for whatever reason Opie Oils jumped the gun and sent an early message to the Courier which meant we stayed in all day when the materials had never even been dispatched ! Hence the three stars and not five stars.”

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Posted 11 months ago

Hi Roger, Thank you for taking the time to leave a review. I apologise for the misleading courier email. It is an issue we are currently rectifying.

Posted 11 months ago

“Arrived later than indicated. Haven't used the oil as yet.”

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Posted 11 months ago

Hi Michael, Thank you for leaving a review. We apologise for any inconvenience caused by the delay.

Posted 11 months ago

“Ordering process was simple enough but delivery was late. Paid for 48hr delivery but product nearly a week later.”

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Posted 11 months ago

Hi Russell, Thank you for taking the time to leave a review. We apologise for the late delivery and any inconvenience caused. We are working hard to ensure this doesn't happen again. If you ever need anything from us, please don’t hesitate to reach out. We’re here to help! Thanks, The Opie Oils Team

Posted 11 months ago

“Good deal, but disappointing that the order was delivered later than the estimated delivery day (not the carrier's fault).”

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Posted 11 months ago

Thank you for taking the time to leave a review. I apologise for the misleading courier email. It is an issue we are currently rectifying.

Posted 11 months ago

“You offer a great service, unfortunately your delivery company FedEx are a complete waste of time, they always delivery one or on this occasion two days late which is a real pain when I am desperately waiting for a delivery. And arrived damaged”

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Posted 11 months ago

We are very sorry for the level of service you received from our courier. They have let us both down on this occasion. We constantly work with them to try and improve service levels and ensure they are kept to a high standard. Our customer service team are always on hand to help in these situations.

Posted 11 months ago

“This is the second time I have bought oil from Opie oils. The first time it took ages to arrive, this time it took the couriers 2 attempts to deliver but on opening the box I found it was the wrong oil. Fair enough they got the correct oil to me quickly but I will think twice before ordering from them again.”

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Posted 11 months ago

Thank you for taking the time to write us a review. We are very sorry for the delay you experienced with our courier and also for the error with your order. We always act quickly on any errors and can only apologise for the inconvenience it has caused you on this occasion.

Posted 11 months ago

“Got an email to say delivery would be on Friday which cam and went and it arrived on Monday. No update, had to email Opie to check status.”

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Posted 1 year ago

Hello, thank you for your review. We are really very sorry for the delayed dispatch with your order. Sadly the warehouse team had been hit with staff absences and therefore working with high influx of orders but with less staff. We do apologise for the delay, this is not up to our usual standard of fast dispatch of orders. We hope that you can forgive us for this unforeseen circumstance and that you will give us another try in the future for your next order!

Posted 1 year ago

“Delayed delivery. Need to communicate better when orders cannot be forfillled.”

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Posted 1 year ago

Hello, thank you for your feedback. We are really very sorry for this situation, we had run into an unfortunate delay due to staff absences then to find there was not enough stock on the shelf due to a stock discrepancy. We are really sorry that these two rare occurrences have happened at once! We can fully understand your disappointment. We hope you will give us another chance to redeem ourselves for this situation.

Posted 1 year ago

“Good products and good advice service. Unfortunately, Opie switched to a courier with very poor service in rural areas. Deliveries are now 5 days from dispatch and to the right house if I'm lucky.”

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Posted 1 year ago

Hello, thank you for your review. We are really very sorry for the delayed dispatch with your order. Sadly the warehouse team had been hit with staff absences and therefore working with high influx of orders but with less staff. We do apologise for the delay, this is not up to our usual standard of fast dispatch of orders. We hope that you can forgive us for this unforeseen circumstance and that you will give us another try in the future for your next order!

Posted 1 year ago

“The product is very good, unfortunately the delivery date changed, and was 2 days later than expected. The trouble is the email confirmation stated my items had been despatched when obviously they had not. I thought that was just an ebay thing,sellers stating stuff been sent but wasn't, seems it's a standard practice. Pity”

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Posted 1 year ago

Hello, thank you for your review. We are really very sorry for the delayed dispatch with your order. Sadly the warehouse team had been hit with staff absences and therefore working with high influx of orders but with less staff. We do apologise for the delay, this is not up to our usual standard of fast dispatch of orders. We hope that you can forgive us for this unforeseen circumstance and that you will give us another try in the future for your next order!

Posted 1 year ago

“Correct order content but for some reason the cap of the P1 de-icer was loose and spilled everywhere. Arrived with everything covered in a mess.”

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Posted 1 year ago

Hello, thank you for your review. We are sorry to hear about your leaking bottle. Sadly some items do not come with a tear away seal. This would have had to be rocked about a lot by the courier for the fluid to leak out of the bottle. Unfortunately this does occur from time to time. However any issues with leaks or damages can be brought to our customer services attention. They're always on hand to help. I have had a look but I cannot see any prior communication regarding this issue. If you would like to contact them please feel free to do so and we will see what we can do to help. Apologies for any inconvenience caused.

Posted 1 year ago

“Never used this company before,always used CP4Less. Service items for three different cars were Competitively priced however the free delivery was painfully slow via fedx who don't deliver at the weekend amounting to 6 day wait, express delivery estimate would have been 4day. 3 stars for the good prices”

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Posted 1 year ago

Hello, thank you for your review. We apologise for the delay. All of the dispatch estimates are displayed on the order confirmations and receipts. On this order everything was dispatched and delivered within the given time frames. Nevertheless we apologise for any inconvenience caused. We hope that you will use us again in the future.

Posted 1 year ago

“The products and pricing is very good, the delivery is what let's Opie Oils down. It takes a few days to get delivery where as you can get items next day through other suppliers. It is too slow.”

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Posted 1 year ago

Hello, thank you for your review. We appreciate your understanding that the issue is not from us but is from the courier's side instead. Sadly from time to time the courier can run into difficulties delivering parcel. They are usually next day but sometimes unavoidable delays do occur. We apologise sincerely for any inconvenience caused because of the courier.

Posted 1 year ago

“oil great, courier rubbish”

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Posted 1 year ago

Hello, thank you for your feedback. We are very sorry about this issue with the delivery company. If you ever experience problems our customer service team are always happy to help. Apologies for any inconvenience caused.

Posted 1 year ago

“Slow dispatch time. Fair price.”

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Posted 1 year ago

Hello, thank you for your review. We are very sorry for the delay in getting your order dispatched, unfortunately we were on this occasion 24hrs behind the dispatch estimate shown on the order receipt and confirmation. We are very sorry for any inconvenience caused.

Posted 1 year ago

“Have used your company for many years and this is the first time delivery times were poor.”

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Posted 1 year ago

Hello, thank you for your feedback. We are very sorry that you had experienced issues with the delivery. If you ever need assistance with your order and the tracking/delivery our customer service team are always on hand to help. We hope that you will choose Opie Oils again in the future. Apologies again on behalf of FedEx for any inconvenience caused.

Posted 1 year ago

“Delivery service is useless, FedEx can't tell the difference between number 22 or 24 nor do they know what a porch is. I had to go through hours of cctv to find my parcel that they said they had delivered when they hadn't. It was left outside the front door of my neighbours house who was on holiday who doesn't have a porch. Your a good company let down by FedEx. Used you before no problem but not again due to the stress your choice of courier caused.”

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Posted 1 year ago

Hello, thank you for your review. We very are sorry to hear that FedEx had let you down with the delivery, sadly FedEx are their own entity and the drivers will deliver to the address closest to the property they need to go. Unfortunately sometimes they deliver it to the correct address first but have known to move the parcel to a safer location afterwards. I will take note of this and pass this feedback onto our FedEx account representatives for improvements to be made. We do sincerely hope that you will choose Opie Oils in the future. Our customer service team are always on hand to help if there are any issues. Kindest regards, Opie Oils

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Opie Oils Reviews