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Opie Oils Reviews

4.8 Rating 10,807 Reviews

96 %

of reviewers recommend Opie Oils

Company Reviews

Product Reviews

4.8

Based on 10,807 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Opie Oils 5 star review on 14th May 2024

Opie Oils 5 star review on 7th May 2024

Opie Oils 5 star review on 5th May 2024

Opie Oils 5 star review on 5th May 2024

Jeff Beadsworth

Opie Oils 5 star review on 5th May 2024

Opie Oils 5 star review on 4th May 2024

Kevan Brokenshire

Opie Oils 5 star review on 4th May 2024

Kevan Brokenshire

205

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never used this company before,always used CP4Less. Service items for three different cars were Competitively priced however the free delivery was painfully slow via fedx who don't deliver at the weekend amounting to 6 day wait, express delivery estimate would have been 4day. 3 stars for the good prices”

Posted 1 year ago

Hello, thank you for your review. We apologise for the delay. All of the dispatch estimates are displayed on the order confirmations and receipts. On this order everything was dispatched and delivered within the given time frames. Nevertheless we apologise for any inconvenience caused. We hope that you will use us again in the future.

Posted 1 year ago

“The products and pricing is very good, the delivery is what let's Opie Oils down. It takes a few days to get delivery where as you can get items next day through other suppliers. It is too slow.”

Posted 1 year ago

Hello, thank you for your review. We appreciate your understanding that the issue is not from us but is from the courier's side instead. Sadly from time to time the courier can run into difficulties delivering parcel. They are usually next day but sometimes unavoidable delays do occur. We apologise sincerely for any inconvenience caused because of the courier.

Posted 1 year ago

“oil great, courier rubbish”

Posted 1 year ago

Hello, thank you for your feedback. We are very sorry about this issue with the delivery company. If you ever experience problems our customer service team are always happy to help. Apologies for any inconvenience caused.

Posted 1 year ago

“Slow dispatch time. Fair price.”

Posted 1 year ago

Hello, thank you for your review. We are very sorry for the delay in getting your order dispatched, unfortunately we were on this occasion 24hrs behind the dispatch estimate shown on the order receipt and confirmation. We are very sorry for any inconvenience caused.

Posted 1 year ago

“Have used your company for many years and this is the first time delivery times were poor.”

Posted 1 year ago

Hello, thank you for your feedback. We are very sorry that you had experienced issues with the delivery. If you ever need assistance with your order and the tracking/delivery our customer service team are always on hand to help. We hope that you will choose Opie Oils again in the future. Apologies again on behalf of FedEx for any inconvenience caused.

Posted 1 year ago

“Delivery service is useless, FedEx can't tell the difference between number 22 or 24 nor do they know what a porch is. I had to go through hours of cctv to find my parcel that they said they had delivered when they hadn't. It was left outside the front door of my neighbours house who was on holiday who doesn't have a porch. Your a good company let down by FedEx. Used you before no problem but not again due to the stress your choice of courier caused.”

Posted 1 year ago

Hello, thank you for your review. We very are sorry to hear that FedEx had let you down with the delivery, sadly FedEx are their own entity and the drivers will deliver to the address closest to the property they need to go. Unfortunately sometimes they deliver it to the correct address first but have known to move the parcel to a safer location afterwards. I will take note of this and pass this feedback onto our FedEx account representatives for improvements to be made. We do sincerely hope that you will choose Opie Oils in the future. Our customer service team are always on hand to help if there are any issues. Kindest regards, Opie Oils

Posted 1 year ago

“Everything ok but disappointment with lack of air freshener They were the best and only reason I re ordered from you”

Posted 1 year ago

Hi Derek, Thanks for the order and custom. I'm sorry you didn't get an air freshener with your recent order, typically we can't offer them on every order but providing the order value is over £75 then this should qualify you. Please get in touch if this was over the threshold and I'll get this sorted.

Posted 1 year ago

“Packaged in flimsy box that was open when it arrived. Delivery was 1 day after FedEx stated, by a non FedEx driver in a white van.”

Posted 1 year ago

“Great prices for service kits Items took a bit of time to be dispatched and then once the courier had them it took ages for delivery. A little annoying that I couldn't do the service when I wanted to and had to put it off for a few days”

Posted 1 year ago

“Great website and products and prices are good. Failure on delivery- Royal Mail 3 days late. Quite normal for them. They also leave out in the rain regardless of whether anyone is in. DPD is the only remotely reliable delivery service in my experience.”

Posted 1 year ago

“ordered and received wrong spec engine oil for my car as per your recomendation. However your technical team advised what oil should have been ordered and advised your customer service dept to despatch the correct oil. Still waiting for it to arrive otherwise great service”

Posted 1 year ago

Thanks for the review. We do apologise for the lookup being incorrect, this has been passed onto out IT team and will be fixed. I can see my colleague sent out the correct oil as soon as we were aware it was incorrect on Monday. This is currently with the courier and is out for delivery today. Once again we do apologise for any inconvenience.

Posted 1 year ago

“Arrived after 6 days was next day delivery. Courier issues”

Posted 1 year ago

Hello, thank you for your feedback. We are very sorry about this situation. The initial delay was initially because of staff shortages in our warehouse thus the order not being able to be dispatched on time. FedEx should have delivered the next day, sadly this was not completed. It could well be possible that they were facing similar issues as ourselves in their depot, however they should have had better communication. We do apologies for the delays from us and FedEx with this order, this is not our usual level of service that we provide we apologise on both accounts for any inconvenience caused. Kindest regards & sincerest apologies, Customer Services Team

Posted 1 year ago

“I ordered and paid for three items. I them received an email to say that two of the items were out of stock. I had to source the parts elsewhere which cost me more on delivery. Do advertise parts if they are not in stock!”

Posted 1 year ago

Thanks for the review. We do apologise for the stock discrepancy, our system had recorded that we had stock but it wasn't physically there when we went to pack your order.

Posted 1 year ago

“Prices great. Products great. Was let down by service and deliver After sending an email I Ordered the parts and followed up with a further email asking to keep an eye out for my order to ensure it was delivered next day as was informed would happen if I paid for next day delivery. Only to find out my order didn’t go out the same day but was delayed and no one bothered to tell me. Didn’t get my order till mid afternoon the following day. They didn’t even offer an apology from memory nor return my next day delivery charges. Just an ex of a mix up”

Posted 1 year ago

Thanks for the review. There was a communication break down here, for this we can only apologise. Unfortunately, my colleague in the sales team did not realise the product was out of stock. On top of this the customer service team thought you were aware of the situation and did not need contacting because the order was still dispatched within its estimated dispatch time. Again we do apologise for any inconvenience.

Posted 1 year ago

“The only reason I’m giving just 3 stars is becouse FedEx. I’ve had a bad experience with FedEx courier and app becouse i had to go and pick up my parcel.”

Posted 1 year ago

Thanks for the review. We do apologise for the issue with Fedex. Our customer service team is always on hand to aid in any delivery problems.

Posted 1 year ago

“I've been very happy with the whole customer experience up to this year The main reason for the average rating is down to the experience with the courier used, FedEx Twice they gave a delivery date that they didn't honour, the tracking was hit and miss whether it worked, the chatbot didn't work They sent the item from Cornwall to Norfolk when it only needed to go to Devon Next day delivery took 4 days Opie did what they could to resolve it but would think twice about using again with FedEx as courier”

Posted 1 year ago

Thanks for the review. We do apologise for the issue with Fedex, I can confirm they sent your order to the wrong depot which caused the delay. This is not their usual level of service and I hope you will give us (and Fedex) another chance.

Posted 1 year ago

“Motul 10/40 5 litre special had sold, Opie were awaiting new stock, Opie kept in touch at all times, they dispatched the complete order once new stock arrived which was subsequently lost by FEDEX. Opie then despatched another order free of charge for next-day delivery (minus the Millers suspension fluid which had sold out and was refunded). Sam and Chris did their utmost to resolve the situation, promptly replying to my emails. I hope you can refund the value of the lost order from FEDEX. I suggest you use DHL but not FEDEX (or Parcelforce).”

Posted 1 year ago

Thanks for the review. We are very sorry for the issues you have experienced with your order, unfortunately almost everything that could go wrong has! Thank you for your comments, we pride ourselves on our customer services and are glad the team could get the issues sorted quickly.

Posted 1 year ago

“took 4 days longer to deliver than the given time by your couriers....!”

Posted 1 year ago

Thanks for the review. We do apologise for the delay with your order, unfortunately due to staff sickness in the warehouse some orders were delayed. We understand the inconvenience this has caused and want to assure you that the issue has been resolved and our normal service has resumed.

Posted 1 year ago

“The product is good but the delivery was disappointing. Oil was required for the weekend and received the first email stating delivery was to be on Thursday but never arrived. Received a further email stating delivery will be Friday but again never arrived and oil finally arrived Monday morning.”

Posted 1 year ago

Thanks for the review. We do apologise for the delay with your order, we understand the inconvenience this has caused. Unfortunately your order was sent to the wrong depot and then delayed going to the correct one. This is not the service we expect from them and can only apologise.

Posted 1 year ago

“Order arrived a day late lost a day off work.”

Posted 1 year ago

Thanks for the review. We do apologise for the delay with your order, unfortunately due to staff sickness in the warehouse some orders were delayed. We understand the inconvenience this has caused and want to assure you that the issue has been resolved and our normal service has resumed.

Posted 1 year ago

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Opie Oils is rated 4.8 based on 10,807 reviews