Opie Oils Reviews

Name: Opie Oils
Address: The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Cornwall
Rating: 4.84

4.8 Rating 10,443 Reviews

96 %

of reviewers recommend Opie Oils

4.8

Based on 10,443 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Opie Oils 5 star review on 21st April 2024

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PARTS MISSING FROM CONSIGNMENT, POOR!!”

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Posted 1 day ago

“3 out of 5 stars only due to packing 5ltrs of oil tight against an oil filter element that is flattened on arrival! Who thinks the delivery guys aren't throwing boxes around????”

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Posted 3 days ago

“Items were as expected but delivery was a little longer than usual.”

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Posted 4 days ago

“more communication with client, plus delivery was cancelled one day before waited all day for it, but no responce from fedex.”

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Posted 1 week ago

“Generally happy with Opie Oils but both metal cans of oil in the package were badly buckled at the bottom. This was also true of the last order I received from Opie Oils. It is not known if this occurred in transit or before dispatch. The cans have not leaked but I am not happy that I have paid full price for oil in badly damaged cans.”

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Posted 1 week ago

“The four cans arrived and I was amazed our none were not ruptured as every can was deformed. The packaging was not adequate to protect the cans from courier handling.”

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Posted 1 week ago

Hello, thank you for your feedback. We are sorry to see the dented tins that have been delivered but are relieved that they have not leaked. We have invested in many different ways to protect tins in transit, however tins of oil are very easy to crumple and dent during transit. If you experience any issues going forward, please get in contact with our customer service team who will be more than happy to assist as much as they can; customerservices@opieoils.co.uk. Kind regards, Sam

Posted 1 week ago

“Sent the wrong oil intially but this was swiftly rectified and the correct oil arrived the following day”

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Posted 2 weeks ago

Hello, thank you for your feedback. We are very sorry for this picking error and for any inconvenience caused. We are pleased to be able to get this mistake rectified quickly for you. Apologies again. Kind regards, Sam

Posted 1 week ago

“Delivery took longer than expected which I appreciate due to the bank holiday weekend. The receipt listed that there was a stocking issue in the warehouse which could have contributed to the delay. Also, there were free items listed on the receipt (an air freshener and a disposable oil change kit) that weren't included. I understand that the items were complimentary but if they weren't available, shouldn't have been on the receipt.”

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Posted 2 weeks ago

Thanks for the review. I can see the order was placed after cut-off the day before good Friday. Due to the Easter weekend your order was then dispatched on Tuesday. Unfortunately it looks like Fedex held it at the depot for 24 hours and then delivered it on the 4th. This is within the delivery estimate given of the 9th. As for the missing items, we do apologise for that. We have a dedicated customer service team on hand for any issues with orders. I have asked them to reach out to help.

Posted 2 weeks ago

“Please reply to emails, when will you have Gates 7PK1030HD , this is the 3rd time of asking”

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Posted 3 weeks ago

Hi, Sorry, we haven't seen any emails about this. Unfortunately, the belt is out of stock with us and Gates at the moment, so not sure when it will be available as they have not given us a lead time. Regards Tim

Posted 3 weeks ago

“No problems with the oil or delivery, but annoyed with the amount of subsequent marketing emails. That has lost you 2 stars.”

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Posted 4 weeks ago

“All good apart from them charging me for 7 litres of oil when my car only needed 4.5l”

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Posted 4 weeks ago

Hi, Sorry about that. Could you please let me have the vehicle details and we can look into why it happened?

Posted 4 weeks ago

“Opie oils fine but huge problem with FedEx courier. Failed to deliver with 3 attempts even though their depot is only 2mls away Eventually sent using royal mail and received 2 days later”

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Posted 4 weeks ago

Thanks for the review. We do apologise for the issues with Fedex, the vast majority of our orders are delivered with no problems. Unfortunately sometimes problems are inevitable. I can see our customer service team arranged for a replacement to be sent out once contacted. Once again we do apologise on behalf of Fedex for the inconvenience.

Posted 2 weeks ago

“Delivery far too long! Can't choose slow in review??”

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Posted 4 weeks ago

Thanks for the review. I can see your order was delivered within 48 hours of ordering. We do offer a priority next day service at checkout.

Posted 4 weeks ago

“Good price and quality parts, however the delivery is just too slow.”

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Posted 1 month ago

Thanks for the review. We do apologise on behalf of Fedex for the 24 hour delay. I can see by the tracking your order was mis-sorted to the incorrect depot. Thankfully this is a rare occurrence and we can only apologise.

Posted 4 weeks ago

“Opie part was great. But I paid extra for Royal Mail Tracked 24 delivery. It arrived after 48 hours - so let down by Royal Mail. Shame.”

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Posted 1 month ago

Thanks for the review. We do apologise on behalf of Royal Mail for the delay with your order. Their aim is to deliver in 24 hours but unfortunately due to unforeseen circumstances this can sometimes take a little longer.

Posted 4 weeks ago

“I ordered and paid for an item on line only to be told it was not available and best guess was within 2 weeks. Your online shop must be kept up to date.”

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Posted 1 month ago

Thank you for taking the time to leave a review. We sincerely apologise for any inconvenience caused by the delay in fulfilling your order. We understand the frustration of expecting a timely delivery and not receiving it as anticipated. Please be assured that we strive to keep our online inventory updated to provide accurate information to our customers. However, due to unforeseen circumstances, there are instances where certain items may become temporarily unavailable. We sincerely regret that this was the case with your order. We are actively working to expedite the procurement process and anticipate having the item available within the next two weeks. We understand the importance of timely service and are committed to ensuring a swift resolution to this matter. If you would like to discuss further or explore alternative options, please don't hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we are dedicated to making this right for you.

Posted 1 month ago

“Had a good experience with this website in the past. Quality oil for the best price in the UK. Started ordering filters from here, but already had two picking errors, therefore I got the wrong filter or no filter at all. This wasn’t a huge issue, but I’m not sure I will order car parts in the future from Opie. It’s a shame though.”

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Posted 1 month ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the picking errors you experienced with your recent orders. Your satisfaction is important to us, and we regret that we did not meet your expectations in this instance. We understand the importance of accuracy and reliability when it comes to fulfilling orders, and we apologize for falling short of that standard. Please be assured that we are taking immediate steps to address the issues in our picking process to prevent similar incidents from occurring in the future. We value your past support and the trust you've placed in us, and it saddens us to hear that you're considering not ordering car parts from Opie in the future. We hope to have the opportunity to regain your trust and confidence in our services. If there is anything we can do to rectify the situation or if you have any further feedback to share, please do not hesitate to reach out to us. Your satisfaction remains our top priority, and we are committed to ensuring a positive experience for you moving forward. Thank you for bringing these concerns to our attention, and we appreciate the opportunity to improve.

Posted 1 month ago

“I paid for next day delivery but it arrived 2 days later. The oil was left at my door even though the delivery company stated that l signed for it. Unacceptable”

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Posted 1 month ago

Thanks for the review. I can see your order was placed after our cut-off for same day dispatch. It was then shipped next day and delivered the day after. I can only apologise for Fedex signing your name upon delivery if that is not the case. This should not have happened.

Posted 1 month ago

“I’m sure the oil will be fine but FedEx delivered it 2 days late and the box had been sitting in water so the bottom had fallen out. Obviously there was no damage to the product but you might want to keep an eye on your couriers.”

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Posted 1 month ago

Hello, thank you for your feedback. I am very sorry to hear about this situation. I can see it was delivered on time within the given estimates. However ,we can understand your disappointment that the courier had left your order exposed to the elements. We are relieved to hear that your order is not damaged and still usable. We will report this feedback back to the courier so they can make improvements to their service. Kindest regards & sincerest apologies, Samuel

Posted 1 month ago

“No problem with Opie but issues with FedEx. How could they send me a notification that the items would be delivered on a particular day (with a stated time window on that day) when they didn't even collect those items from Opie until 5.45pm on that day. In the end, delivered whin the time period expected but messed about by FedEx's messaging.”

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Posted 2 months ago

Thanks for the review. We do apologise for the confusion, this is a note we add to the order confirmation: If your order is being sent via FedEx, you may receive an email from them with a tracking number. This means that we've booked the delivery with FedEx, but doesn't necessarily mean that we've made it available for them to collect or that it's been picked up by them. The tracking number is valid, but will not show activity within the FedEx network until their first parcel scan. Once again we apologise for any inconvenience this may have caused.

Posted 1 month ago

Opie Oils is rated 4.8 based on 10,443 reviews