Opie Oils Reviews

Name: Opie Oils
Address: The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Cornwall
Rating: 4.85

4.9 Rating 16,648 Reviews

96 %

of reviewers recommend Opie Oils

4.9

Based on 16,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Opie Oils 5 star review on 14th December 2025

359

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How's prices for whsr I needed and survived on time. Packaging vould if been better box was partly open with items floating about inside due to lack of protection. Luckily all items were present and oil filter look to be ok.”

Helpful Report

Posted 3 days ago

Hi Bryan, thanks for taking the time to leave feedback. I’m really sorry to hear the packaging wasn’t up to our standard and the box arrived partly open. We’ll pass this to our packing team to improve protection in future orders. If you have any issues with the items you received, please contact our Customer Service team with your order number and we’ll sort it quickly. Kind regards, Team Opie Oils

Posted 8 hours ago

“easy to order , but i don’t like buying things from china , made worse when i was thinking it come from germany, the outer and inner box was wet , and it didn’t have any free gifts in the box but it said it on the order.”

Helpful Report

Posted 4 weeks ago

Hi Robert, thanks for taking the time to leave feedback. I’m sorry to hear the box arrived wet and there was confusion about the origin and the free gifts. We’ll look into the packaging issue and ensure your order details (including any free gifts advertised) are accurate. If you could share your order number with our Customer Service team, we’ll investigate and arrange a suitable resolution quickly: customerservices@opieoils.co.uk Kind regards, Team Opie Oils

Posted 2 weeks ago

“All good no problems with ordering or delivery. Over the top with packaging, massive box and air bags wouldn't go through letterbox.”

Helpful Report

Posted 4 weeks ago

Hi there, thanks for taking the time to leave feedback. We’re glad there were no issues with ordering or delivery, but we’re sorry the packaging was excessive. We’ll pass your comment to our packaging team to review box sizes and padding for future orders. If you’d like us to look into anything specific, please contact our Customer Service team with your order details. Kind regards, Team Opie Oils

Posted 2 weeks ago

“Oil, no problem but the delivery service was below par. The courier actually took a photo of our farm track and sign post and then drove away, sending a message to say they were unable to deliver. Three days afterwards it was actually arrived.”

Helpful Report

Posted 1 month ago

Hi Sharon, thanks for taking the time to leave feedback. I’m sorry to hear the delivery experience wasn’t up to our standard. I’ll pass this on to our delivery team to review what happened and prevent a repeat. If you could share your order number, we’ll look into this with the courier and keep you updated. In the meantime, if you’d like to discuss this further, you can contact our Customer Service team at customerservices@opieoils.co.uk and we’ll assist promptly. Kind regards, Team Opie Oils

Posted 2 weeks ago

“very slow delivery”

Helpful Report

Posted 1 month ago

Hi Nigel, thanks for taking the time to leave feedback. I’m sorry your delivery was very slow. This isn’t the experience we aim for. If you could share your order number or the email used at checkout, I’ll look into the delay with our courier and do what we can to speed things up or arrange a remedy. Thanks again for your feedback. Kind regards, Team Opie Oils

Posted 1 week ago

“Opie oils are a great company to deal with. The problem was the delivery agent who left the delivery out in the pouring rain. Not the big black box as requested. Fortunately everything inside was ok. The paper filter felt damp but was ok.”

Helpful Report

Posted 1 month ago

Hi Richard, thanks for taking the time to leave feedback. I’m really sorry to hear about the delivery issue and that the box wasn’t as requested. That’s not the experience we want for our customers. I’m glad everything inside was okay, though I appreciate the damp paper filter is not ideal. Kind regards, Team Opie Oils Liebe Grüße, Team Opie Oils

Posted 1 week ago

“Although it arrived quickly, and I was charge the correct amount for what was supplied an incorrect quantity was supplied for one service and cause a delay whilst the missing oil was sourced from elsewhere.”

Helpful Report

Posted 1 month ago

Hi there, thank you for leaving your feedback — I'm really glad to hear it arrived quickly. We’re very sorry to hear one of the quantities wasn’t correct and that it caused a delay for your service — that’s never the experience we want for our customers. If you’re able to get in touch with our customer service team at customerservices@opieoils.co.uk , we’ll happily look into what happened and make sure it’s fed back internally to help prevent anything similar going forward. Thanks again for raising it and giving us the opportunity to improve — we genuinely appreciate it.

Posted 1 month ago

“Most items good, though reordering last order and got a completely different drain plug than before. Thankfully a new crush washer came with filter so reused the old plug.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review and the feedback. Really glad to hear most of the order was spot on. On the drain plug — thanks for flagging that, sounds like you may have received a different variant from the catalogue than the one supplied previously. We’re pleased it didn’t stop you from completing the job, and it’s great that the crush washer allowed you to reuse the original plug in the meantime. If you’d like, our customer service team can absolutely double-check your vehicle details and the plug originally ordered to make sure we match the correct one for you going forward. Just drop them a message at customerservices@opieoils.co.uk and they’ll take care of it.

Posted 1 month ago

“Bulk of the fault lies with FedEx, despite allocating a FedEx collection point over 24 hours before hand, they still delivered to a neighbour”

Helpful Report

Posted 1 month ago

Hi there, thank you for taking the time to share your feedback. We’re really sorry to hear about the delivery issue and that your parcel wasn’t handed to you as expected. While FedEx can be outside our control, we appreciate you letting us know so we can look into this and prevent a recurrence. If you’re able to contact our Customer Service team with your order number, we’ll investigate the delivery fault with the carrier and ensure any impact on your order is resolved promptly: customerservices@opieoils.co.uk Thank you again for flagging this and giving us the opportunity to improve. Kind regards, Team Opie Oils

Posted 1 month ago

“Order delivered incomplete which was disappointing , having spoken with Opie customer support the issue will be resolved I'm sure, but result is final delivery timescales of the complete order then becomes very poor.”

Helpful Report

Posted 1 month ago

Hi there, thanks for the review. Sorry again that the order arrived incomplete — we understand the frustration, especially when it impacts the overall delivery timescales. It’s great you’ve already spoken with our support team, and we’re confident they’ll get things put right quickly for you. We’ll also ensure this is reviewed internally so we can keep tightening up the process where needed. Thanks again for taking the time to flag it — it genuinely helps us improve the experience for everyone.

Posted 1 month ago

“Good prices as always but significantly slower delivery than expected, poor courier service and not what I’m used to having been an opie oils customer for years.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, and we’re glad to hear you appreciate our prices. However, we’re truly sorry to learn that the delivery experience did not meet your expectations. Your long-standing support means a lot to us, and we understand how important timely shipping is. We will definitely look into your concerns regarding the courier service to enhance our shipping process in the future. We appreciate your understanding and hope to have the chance to improve your experience next time! Warm regards, Team Opie Oils

Posted 2 months ago

“pleased with quick delivery but can badly damaged”

Helpful Report

Posted 2 months ago

We’re very sorry your item arrived damaged, even though delivery was quick. That’s not the experience we want for our customers. We have a dedicated customer service team who are on hand to deal with any delivery issues.

Posted 2 months ago

“Always exceptional prices and quality, the only issues lie with FedEx and their poor delivery options and tracking services. Offer to DPD or a courier that will deliver to a local collection point as FedEx does not allow this or the app never works or gives you an accurate delivery slot. It would improve customer satisfaction and reduce redelivery.”

Helpful Report

Posted 3 months ago

Thank you for your insights, Hayden. We’re pleased to hear that you value our prices and product quality, but we’re genuinely sorry to learn of the troubles you've had with FedEx. Your suggestions regarding alternative courier options are greatly appreciated, as we always strive to improve our delivery services for a better customer experience. We'll certainly take your feedback into account as we look for solutions moving forward. We hope to make your next experience seamless! Warm regards, Team Opie Oils

Posted 2 months ago

“Love Opie. FedEx delivery service is poor, however. Big time windows and poor tracking. This time round both my Motul oil containers arrived dented and quite rusty on the outside. Haven't used them but don't expect any internal contamination. So 5* for Opie but knocked off 2 for the dents / rust and FedEx.”

Helpful Report

Posted 3 months ago

Thank you for sharing your thoughts, Cosmo. We’re delighted to hear you love Opie, but we’re truly sorry to hear about your experience with FedEx and the condition of your oil containers upon arrival. It’s important to us that your orders come in perfect condition, and we appreciate you bringing this to our attention. Your feedback regarding the delivery service is invaluable as we strive to enhance our shipping experience for all customers. We hope to provide you with a smoother experience next time! Warm regards, Team Opie Oils

Posted 2 months ago

“Sent the wrong oil for at least one of my vehicles”

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Posted 3 months ago

“Good products at a reasonable price”

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Posted 3 months ago

“Delivery box with 26 Litres inside looks like it was used as a football, same for the other Opie packages I saw in the back of the Fedex truck. The wall thickness of the boxes is too weak to keep them in shape during transit. Every single air package was burst also. I had 2x5L that were upside down in the box and I don't think they could have spun on their own so it looked like it was packed that way.”

Helpful Report

Posted 3 months ago

“Ordering and payment was fine, no issues but delivery was disappointing. Received email from courier to say delivery would be made by 6pm on the Friday and required a signature. No delivery and no message till following day to say delivery would be made on Monday.”

Helpful Report

Posted 3 months ago

“Label stuck on box upside down so when it was left on driveway by courier a quantity of oil had leaked over the spark plugs, filters and a patch on my driveway. Opie replaced the ruined items but no offer to supply anything to remove the oil patch from my drive. Very glad that my wife hadn’t taken the box inside and left it on the carpet!”

Helpful Report

Posted 4 months ago

Thanks for taking the time to leave your feedback. We’re really sorry again about the way your parcel arrived — we completely understand how frustrating and messy that must have been. As we agreed when you got in touch, we’ve already replaced the items that were damaged, but if there’s anything more we can do to help, please don’t hesitate to get in touch. We truly appreciate your patience and are glad this didn’t end up on the carpet!

Posted 3 months ago

“Price was good selection is good, had no tracking info, post was slow, if to use again have to be a week in advance, tracking number would be muchly appreciated”

Helpful Report

Posted 4 months ago

Thanks for the review. I can see your order left us the next working day as your order was placed after our same day cutoff. It was then delivered within 48 hours on the Royal Mail 48 service selected at checkout. We do have a priority shipping service if the order is urgent. I do apologise for the tracking issue. Each order comes fully tracked and all details are emailed over. They may have gone into the spam folder possibly.

Posted 4 months ago

Opie Oils is rated 4.9 based on 16,648 reviews