Name: Opie Oils
Address: The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Cornwall
Rating: 4.84

“Well you sent me the wrong oil. Hopefully you will send me the correct one in due course.”

Helpful Report

Posted 1 week ago

Hello, thank you for your feedback. We are very sorry for this picking error. We have received your email which has now been responded to. The correct items have now been resent for you on a priority delivery service. We apologise for any inconvenience caused. Kind regards, Sam

Posted 1 week ago

“I ordered on a Wednesday morning and paid £10 for next day deleivery as I needed the prodcuts for Saturday. They were not dispacthed untill the Friday afternoon, and delvierd on the Monday. When it arrived the box was batterd and was not sealed (photo attached) thankfully all of my items were there.”

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Posted 1 week ago

Hello, thank you for your feedback. I am sorry to hear about this situation. I have taken a look into this and your order was dispatched on the 5th of April and delivered on the 8th April which was completed on time and as shown on the order confirmation and receipt. The rating given for this, we feel is unfair and inaccurate. Regarding the the condition of the parcel we can appreciate that is sadly not in greatest condition and has had been handled quite heavily to cause the tape to come away from the cardboard lips. We will bring this to our warehouse's team to increase the amount of tape used to seal the box to avoid this in the future. We may not agree with the rating given for the shipping but nevertheless we do apologise for any inconvenience caused. Kind regards, Sam

Posted 3 days ago

“Went through "Mycar" app to order a front windscreen wiper and was advised by the app to order a particular one, after waiting 5 days for the delivery it turns out they'd sent the wrong one. The make and model of my car was not even on the wiper box (Hella)”

Helpful Report

Posted 1 week ago

Thanks for the review. I have had a look into your order and can see it was delivered 2 days ahead of schedule. For more important deliveries we do offer a priority delivery service. I can see this wiper is the one listed for your car, it requires adapter 3 and 4 to fit correctly. If you are having any issues we have a dedicated customer service team and also a technical team who can help.

Posted 1 week ago

“Opie website terrible to order from. When I tried to use a discount code it all crashed. Ended up having to put it all in my basket about 3 times. Very unclear how to collect rather than have delivered.”

Helpful Report

Posted 2 weeks ago

Hello, thank you for your feedback. We are sorry to hear that you have experienced issues with our website. If you ever need any assistance with placing an order or even with an order you have placed, please don't hesitate to get in touch with either our sales & tech team or our customer service team. Both are more than happy to assistance with what ever query or problem you may have. Kind regards, Sam

Posted 3 days ago

“Opus oils have a good, solid reputation. But they let themselves down badly by using a parcel delivery service that is absolutely useless. Customers will not put up with this rubbish service. I paid extra for next day delivery. The useless delivery company then sent an apology to say there was unexpected delays. The parcel was delivered today - 6 days late. Yet no one has apologised or even offered a refund on postage. So don’t recommend using opie oils if they insist on using rubbish delivery firm - FedEx. Have had to add to this that you can’t mark a low score for delivery. So my actual score is low.”

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Posted 2 weeks ago

Hello, thank you for your feedback. Looking into the order, it was dispatched on time as shown on the order confirmation. The delay is not the fault of the courier as it was a bank holiday weekend, meaning that the Friday 29th & Monday 1st the couriers were not delivering parcels. The parcel has now been delivered on the 2nd April as shown on the order confirmation. I hope this information helps. Kind regards, Sam

Posted 2 weeks ago

“The click and collect service could be improved by emailing the customer when its ready to collect rather than the customer turning up only to find it isn't available yet. I now know that the collection date is printed out on the packing slip as it was pointed out by the person at Opie, but its quite small writing hence the need for a seperate email to be sent when the goods are ready to collect. To be honest I would have thought anything on your website that says "in stock" should be available to collect at any time, obviously not !”

Helpful Report

Posted 2 weeks ago

Thanks for the review. Once an order is complete and ready for collection an email gets sent. If one was not received it is possible it will have gone into a spam folder. We do apologise if this is the case. We have multiple locations which hold stock, in this case we had stock in another warehouse which needed to be transported over.

Posted 1 week ago

“FedEx were awful and that unfortunately reflects on you as they are your choice of courier.”

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Posted 3 weeks ago

Thanks for the review. We do apologise on behalf of Fedex for the 24 hour delay. I can see by the tracking your order was mis-sorted to the incorrect depot. Thankfully this is a rare occurrence and we can only apologise.

Posted 3 weeks ago

“Poor because I didn't receive the order. The courier is the worst I have experienced.”

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Posted 3 weeks ago

We apologise for the delay in delivery. We understand the importance of timely service and regret any inconvenience this may have caused. We are actively working with Fedex to improve processes to ensure a more efficient experience for you in the future. Thank you for your patience and understanding.

Posted 3 weeks ago

“They didn’t put the airfreshner inside the box.”

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Posted 1 month ago

Thanks for the review. We do apologise for the missing air freshener. I have arranged for a few to be sent out to you.

Posted 1 month ago

“Took 11 days from order to delivery. Not exactly brilliant. This was not down to the courier. It was due to Opie not processing it for 9 days. The review system does not allow correct options.”

Helpful Report

Posted 1 month ago

Thanks for the review. We do apologise for the delay with your order. Unfortunately, when your order went to the warehouse the physical stock could not be found despite what the system said. I can see my colleague sent an email as soon as we were aware notifying of the delay. Once again we do apologise for the stock error.

Posted 1 month ago

“Hi, I like the convenience of the opie oils website however this is the third time I have had item picking errors. Not very good standard!”

Helpful Report

Posted 1 month ago

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the item-picking errors you've experienced. Maintaining a high standard of service is of utmost importance to us, and we regret that we have fallen short of your expectations on multiple occasions. Please know that we are taking immediate steps to address this issue and improve our processes to ensure greater accuracy in fulfilling orders. Your feedback is invaluable to us, and we are committed to rectifying these shortcomings to provide you with a better experience in the future. If there is anything specific you would like to discuss or if you have any further feedback to share, please do not hesitate to reach out to us. Your satisfaction remains our top priority, and we appreciate your continued support and patience as we work to improve.

Posted 4 weeks ago

“Did not send the product that was advertised on their websit .”

Helpful Report

Posted 2 months ago

Thanks for the review. This was not the case. The items received were exactly what was ordered online. As a goodwill gesture we arranged for the incorrectly ordered goods to be picked up for a full refund at no cost to yourself.

Posted 2 months ago

“Unfortunatly one of the oil tubs leaked due to the lack of protection eg padding in the box.”

Helpful Report

Posted 3 months ago

Thanks for the review. We do apologise for the condition your order arrived in. We will of course get this resolved for you. Would it please be possible to send in a couple of photos to customerservices@opieoils.co.uk?

Posted 3 months ago

“Fed ex failed to deliver it on time, causing me to buy oil else where in a Rush to change”

Helpful Report

Posted 3 months ago

Thanks for the review. We do apologise for the slight delay with Fedex, unfortunately your order was held at the main depot due to excess traffic on route. I can however see it was delivered within the delivery estimate given at time of checkout.

Posted 3 months ago

“I have always used opie oils for my oil and other bits. I always score them a 5 star but on this occasion it wasn’t the best, not from a service point but from how the oil came packed. I ordered Motul 300v in a 5 litre can and another 2 litre. These only come in an oil cans not plastic bottles, I’ve paid a lot of money for this Motul 300v. When opening the box to only find that the cans are crushed & Dented ! Not a good look and presentation, looked like old stock in the condition of the cans.,may be pre warn the customer that the cans are damaged & even better don’t send them out looking like that.”

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Posted 3 months ago

Thanks for the review. We do apologise for the damage in transit. We only send out undented and undamaged cans so this must have been mishandled by the courier. We have invested in special packaging for metal tins and I can only apologise, it looks like this has not been used in your case. I will speak to the warehouse manager to make sure this is being used. Once again, we apologise for the inconvenience. I have asked our customer services team to get in touch to help rectify the situation.

Posted 3 months ago

“I ordered blue concentrate which I have used for years. and received green ready to use! I have been putting your concentrate in my treasured 1974 Historic vehicle as above for years. What I got was green and not concentrate. I've opened it but I'm not using it. Can I swap please for blue concentrate? Kind regards Andrew”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback. I have taken a look into this for you and I can see from your order that you have ordered Ready To Use, which as shown on the Technical data sheet that the colour of the Ready To Use is Green/Blue and the Concentrate is Blue. As you have received what you have ordered and have opened it we are able to facilitate a return for this order. If you require further assistance please get in touch with one of our customer service team representatives: 01209 202 949. Kind regards, Sam

Posted 3 months ago

“SENT WRONG OIL THEN DID NOT RETURN MY CALL”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback. We have been looking into this for you and from what I can see we have been in communication with yourself via email. As explained by our technical team member in the email to you, the oil you have received is the correct oil for your vehicle. We hope that the explanation in the email had resolved your query. Kind regards, Sam

Posted 3 months ago

“Everything is great except delivery. Always problems with FedEx. It's been many days since they are sitting on my parcel again. Last time it was more than a month..”

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Posted 4 months ago

Thanks for the review. As this is an international shipment it will take a little longer to be delivered due to customs. I can however see Fedex shipped your order to your country within 4 days. They have then tried the last 3 days to deliver but no-one was in. We have a dedicated customer services team on hand for any issues with delivery. They can be contacted on 01209 202949.

Posted 4 months ago

“Missing items from order that that are advertised as included on website. Unable to use product due to missing items.”

Helpful Report

Posted 4 months ago

Thanks for the review. We do apologise for the missing item. I can see you have already been in touch with our customer service team and they have dispatched the missing items. This is a brand new product and the warehouse were not informed of the free extras. This has now been rectified and will not happen in the future. Once again we do apologise for the inconvenience.

Posted 4 months ago

“When I placed my order I was told that there was no problem with the items requested and paid for. Apparently you emailed to say that there were items missing, but I can't find this email When I phoned to check on my order, I was told that my order would be split as you couldn't get the air filters. You did say the filters would arrive later and you would give a 5% discount on the order. I have now received this credit and all items have arrived. Two issues, stock not checked when order taken and always different members of staff so no continuity. On the plus side, friendly staff and compeitive prices.”

Helpful Report

Posted 4 months ago

Thanks for the review. We do apologise for the stock discrepancy. Due to a stock feed issue the filters ordered were showing as in stock when in reality they were not. I can see an email was sent offering alternatives which were double the price at no extra cost to yourself as an apology. When you fist called and placed the order you would have spoken to the sales team. The customer services team then took over when the problem with stock was revealed. This is why you have spoken to different members. Once again we apologise for the stock discrepancy in the first place.

Posted 4 months ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Opie Oils Reviews