Opie Oils Reviews

Name: Opie Oils
Address: The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Cornwall
Rating: 4.84

4.8 Rating 10,412 Reviews

96 %

of reviewers recommend Opie Oils

4.8

Based on 10,412 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Opie Oils 5 star review on 21st April 2024

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong oil sent. Advertise as 7 liter of engine oil then sending two different oil grades 5w30 and 5w40?”

Helpful Report

Posted 1 week ago

Hello Simon, We apologise for this picking error and as discussed we have resent the correct oil and arranged a collection at our expense for the incorrect item. Unfortunately like in all walks of life there is always a chance of human error, sadly during picking your order the incorrect grade was picked up and boxed. Nevertheless we can understand your frustration and we apologise for any inconvenience caused. Regards, Sam

Posted 1 week ago

“Fedex tracker delivery date was Thursday 28th didn't arrive till Tuesday 2nd. Oil box was all damaged had to use half a roll of duck tape to make it fit to use.”

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Posted 3 weeks ago

Thanks for the review. I do apologise for the delay with your order. I can see it was dispatched on the 28th and due to the Easter weekend delivered on the 2nd. We have a dedicated customer service team on hand for any issues with delivery. I am sorry to hear of the damage but if you get in touch they will be able to help.

Posted 2 weeks ago

“Wrong items sent”

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Posted 3 weeks ago

Thanks for the review. We do apologise for the packing error, although we try our hardest to make sure every order is correct sometimes mistakes are made. I can see as soon as contact was made with our customer services team the correct items were sent out.

Posted 2 weeks ago

“Order yet to be received - FedEx issue !”

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Posted 3 weeks ago

Thanks for the review. We do apologise for the delay with your order, I can see Fedex were having an issue with your address. There is a note on your order stating you were in contact with our customer services team. It looks like the order was delivered the next day.

Posted 2 weeks ago

“Ordered 8 days ago, still waiting for delivery. Last time I used they were excellent but service now disappeared off a cliff. Useless couriers Fed Ex.”

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Posted 3 weeks ago

I apologise for any inconvenience caused by the delay in your FedEx delivery. While I cannot speak directly on behalf of FedEx, I understand how frustrating shipping delays can be, especially when you're eagerly awaiting a package. We have a dedicated customer services team with are always on hand to help with any issues.

Posted 3 weeks ago

“No confirmation email, no status update, k and n oil filter not correct for my car used you for years but this time not good 🤔”

Helpful Report

Posted 1 month ago

We sincerely apologise for the inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of timely communication and accurate product information. We regret that you did not receive a confirmation email or status update regarding your order. This is not the level of service we aim to provide, especially to valued long-term customers like yourself. Regarding the K&N oil filter, we apologize for any confusion or inconvenience caused by the incorrect fitment for your car. We take product compatibility very seriously, and we regret that this was not up to our usual standards. We are committed to resolving these issues promptly and ensuring that your future experiences with us meet your expectations. Our customer service team is available to assist you, please get in touch with customerservices@opieoils.co.uk and we will put this right for you.

Posted 1 month ago

“Delayed dispatch, and delayed delivery.”

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Posted 1 month ago

We apologise for the delay in dispatching your order and the subsequent delay in delivery. We understand the importance of timely service and regret any inconvenience this may have caused. We are actively working to improve our processes to ensure a more efficient experience for you in the future. Thank you for your patience and understanding.

Posted 1 month ago

“Item never arrived. Bounced back and forth with fed ex and now says its goign back to the shipper. Its been delayed since last week.”

Helpful Report

Posted 1 month ago

Thanks for the review. I have had a look into your order and can see Fedex have tried to deliver multiple times but no-one was in to accept the delivery. I can see your order is back out for delivery today. If you follow the link below you can ask them to leave it in a safe place or deliver to a local shop for collection: https://www.fedex.com/en-gb/customer-support/receiving-a-package.html

Posted 1 month ago

“On 27-2-2024 £44.91 taken from my bank for oil which I didn’t receive until 4-3-2024 went to motorspares got same Castro classic 20/50 £35.99 I will check prices before I order from you again”

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Posted 1 month ago

Thanks for the review. I have had a look into your order and can see Fedex have tried to deliver multiple times but no-one was in to accept the delivery until the 4th.

Posted 1 month ago

“Yes, another delivery from Opie oils where something has got damaged in transit and has leaked into the box. This time somebody are taking it upon themselves to ram the 5 L of oil into the packaging damaging the casing and then it slowly dripped into the box whilst it was being delivered. Thanks for such inconsiderate actions and everything inside the box, then being soaked in oil which I have to handle and mop up the mess at home, where it leaked out into the hallway where the box was resting.”

Helpful Report

Posted 1 month ago

We do apologise for the damage. Sometimes, despite our best efforts with modern packaging and attention to detail, it is unavoidable that the couriers can cause damage, resulting in a leak. Because of these very rare occurrences, we have put in place the "Opie Oils No Leak Guarantee". We have a dedicated customer services team to help deal with any order issues, I have asked them to get in touch. Once again we apologise on behalf of Fedex for any inconvenience.

Posted 1 month ago

“Unfortunately I not very happy with the service offered the package was damaged and split oil on the porch Charge top price for delivery and use cheap companies to keep high profits”

Helpful Report

Posted 1 month ago

Thanks for the review, We do apologise for the damage to your order. It should have not been delivered in the condition it has been. We have a dedicated customer services team to help deal with any order issues, I have asked them to get in touch. Once again we apologise on behalf of Fedex for any inconvenience.

Posted 1 month ago

“incorrect drain plug sent for my car, despite selecting by registration number.”

Helpful Report

Posted 2 months ago

Hello, thank you for your feedback. We are sorry for this situation, I have had a look into the parts listed for your vehicle and there are a couple of choices for your vehicle. From what I am able to see, the correct part for your vehicle is Febi Oil Drain Plug - With O-Ring (106566). If you need assistance in resolving any issues our customer service team and tech team are always on hand ready to help. If you want to get in touch to see if we can help resolve this issue please call 01209 202 949 or email us sales@opieoils.co.uk. Kind regards, Sam

Posted 2 months ago

“Unfortunately on this occasion the delivery was not satisfactory. The small bottle of petrol additive was delivered in a large empty box so that it rolled about inside the box and there was some leakage of liquid due to the bottle's seal being broken. Previous deliveries have been fine so I hope for no leaks next time.”

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Posted 3 months ago

Hello, I'm very sorry to hear about your experience with this order. Our customer service team are always happy to help so , if you wanted to get this issue resolved, please feel free to contact us at sales@opieoils.co.uk or 01209 202949. Kindest regards, Jack P

Posted 3 months ago

“i havent received my item yet”

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Posted 3 months ago

We do apologise for the delay with Royal Mail. I can see you have already been in touch with our customer service department and they have resent your order.

Posted 3 months ago

“I ordered oil and filter for my car. I paid £9 for next day delivery. After 8 days I still haven't received the package. I wrote 3 emails to customer service, no one even replied to help me. I do not recommend this store, they ignore customers.”

Helpful Report

Posted 4 months ago

Hello, thank you for your feedback. As previously discussed, your order left us on the Friday and then delivered on the Monday. Over the weekend FedEx received your request to change the delivery address to collect from a shop. You will have to now collect the parcel from the shop. Regarding the communicational issue, we have only received one email from yourself on the 28th November which was sent when we were closed. Your email has now been responded to this morning 29th November. I hope this information helps. Regards, Sam

Posted 4 months ago

“I ordered this on a Friday and a week later it still hadn’t arrived. Not great service when I am waiting on the part…”

Helpful Report

Posted 5 months ago

Hello, thank you for your feedback. I have taken a look into this and your order was placed on the Thursday 9th, dispatched on the Friday 10th and then delivered on the Monday 13th. This information is shown on the tracking. We have received no communication from yourself regarding any issues. We will always do our very best to help our customers, however to be able to help we will need to be contacted to inform us of what the problem is. Regards, Sam

Posted 5 months ago

“I was sent the wrong part”

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Posted 5 months ago

Thanks for the review. We do apologise for the fitment issues with your part. Unfortunately the fitment data we were given by Febi Bilstein was incorrect. I can see you have been in touch with our customer service team and they have rectified the issue. Once again, we apologise on behalf of Febi for the inconvenience.

Posted 5 months ago

“The oil sent was the wrong grade and had to be sent back and replacement oil of the correct grade be sent out. Apart from the fact this delayed the service of my car as planned this is not the first time the wrong grade of oil to that ordered was sent out. This has made me reluctant to place further orders. Having to box the items and take them into work for collection was also not convenient”

Helpful Report

Posted 6 months ago

Hello, thank you for your feedback. It goes without saying that we are really very sorry for this picking error. Sadly human error can happen from time to time and is very unfortunate that is had happened in conjunction to a previous order. We apologise for any inconvenience caused whilst arranging the collection. We can fully understand your disappointment but we hope that you do give us another chance. We strive to help our customers both pre & post sale. We have done what we can to resolve these issues as quickly as possible and feel that the rating given if unfair given how efficient we have been in resolving the issues. However we do appreciate your feedback. Regards, Sam

Posted 6 months ago

“Extremely disappointed with the company , ordering process good however when it went rong not great at sorting and also extremely poor integrity around GOGW.. please avoid this supplier ..”

Helpful Report

Posted 7 months ago

Hello, thank you for your feedback. It was myself that spoke to you yesterday. As explained over the phone this was a boxing issue from Thule. There were also issues from the courier,not holding the item at depot as requested. However from that phone call the issues raised had been resolved. The correct item resent, the wrong one collected and as an apology an extra percentage was offered and now refunded. Given that you had already had used 10% (£35.00) we offered an additional 10% (£37.80) as a good will gesture meaning that in total you have saved £72.80. We have acted swiftly to get this resolved as quickly as possible within the time constraints. We do not think this feedback is representative of the situation.

Posted 7 months ago

“Ordered oil for a job I had for Thursday evening so paid for next day delivery as normally delivery was Thursday and Friday so didn’t want to run the risk - oil arrived but incorrect oil was packaged so had to call up and get this rectified - oil was posted Wednesday for next day delivery but didn’t arrive till Friday”

Helpful Report

Posted 7 months ago

Hello, thank you for your feedback. I am really sorry for this situation. Sadly the first order was picked wrong from our end, although this error was quickly rectified the resend was unfortunately caught up with FedEx where one of the lorries that carries pallets of orders broke down. We can fully understand your disappointment and we are really very sorry for both these situations. This is not our usual level of performance and one that we will endeavour improve on. Please accept our sincerest apologies, Kind regards, Sam

Posted 7 months ago

Opie Oils is rated 4.8 based on 10,412 reviews