Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Opie Oils Reviews

4.8 Rating 10,550 Reviews

96 %

of reviewers recommend Opie Oils

Company Reviews

Product Reviews

4.8

Based on 10,550 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Opie Oils 5 star review on 5th May 2024

Opie Oils 5 star review on 5th May 2024

Jeff Beadsworth

Opie Oils 5 star review on 5th May 2024

Opie Oils 5 star review on 4th May 2024

Kevan Brokenshire

Opie Oils 5 star review on 4th May 2024

Kevan Brokenshire

Opie Oils 5 star review on 4th May 2024

Kevan Brokenshire

Opie Oils 5 star review on 4th May 2024

Kevan Brokenshire

203

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy to have received two bashed oil cans from you. No leakage thankfully, but not what I expect from Opie. Previously all deliveries were perfect. Clive Palmer Order number 1661875”

Posted 8 months ago

Hello, Thank you for your feedback. I am very sorry about the dented item you have received. Unfortunately, the ability to ship metal tins nationwide without any sort of dent is very hard to achieve as they are extremely easy to mark, in fact we do sometimes receive damaged tins ourselves that have been sent straight from the manufacturer and these are on pallets, said tins are then discounted online. We have recently invested in varied packaging methods and have chosen to use air filled sleeves for the tins as they can protect the tins more than the previous options. But sadly nothing has completely eliminated the problem. If you experience any issues, our customer service team are always on hand and are happy to help. If you feel that we can assist in resolving this issue and can amend this negative experience, please get in touch: customerservices@opieoils.co.uk or call us 01209 202 949. Kindest regards and sincerest apologies, Samuel

Posted 8 months ago

“Order was late and also have wrong item”

Posted 9 months ago

Thanks for the review. I can see your order left us on time and Fedex tried to deliver multiple times however no-one was in to accept the delivery, this caused the delay. As for the incorrect item, we do apologise for this. I have asked our customer servies team to get in touch and resolve the issue.

Posted 9 months ago

“Sent the wrong filter after using their registration number look up and then expected me to pay for the return post!”

Posted 10 months ago

Thanks for the review. I can see you have been in touch with our customer services team in regards to this. Unfortunately the filter ordered is not listed for your car under our lookup. I can also confirm the lookup hasn't changed since the order. You are more than welcome to return the filter to us for a full refund. We have an on site technical team who are happy to help with any queries regarding fitment.

Posted 10 months ago

“order has still not arrived, very poor delivery partner fedex!”

Posted 10 months ago

Thanks for the review. I do apologise for the delay with your order. I can see from the tracking Fedex were unable to locate your address when they first tried to deliver. I can however now see your order has been delivered.

Posted 10 months ago

“Last year during servicing my wife’s car I found I had been sent the wrong oil filter. This year for the service on my car I needed a new drain plug and it wasn’t packed in my delivery so on my one day off I was unable to service my car”

Posted 10 months ago

Thank you for your feedback, Keith. We really appreciate it. We are sorry to hear that last year you were sent the wrong oil filter and that this year you needed a new drain plug which wasn't packed in your delivery. We understand how frustrating it must have been for you not to be able to service your car on your one day off. We will look into this and see how we can make things better. Again, thank you for taking the time to provide us with your feedback.

Posted 10 months ago

“Didn’t arrive on time. It was 3 day late”

Posted 10 months ago

Thank you so much Leo for your feedback about your experience with Opie Oils. We appreciate you taking the time to let us know. We are sorry that your order didn't arrive on time and it was 3 days late. Our Customer service team is always on hand to help with delivery issues.

Posted 10 months ago

“Still havent received my delivery that was promised for tuesday”

Posted 10 months ago

Thanks for the review. I can see Fedex have tried to deliver every day last week from Tuesday but no-one was in to accept the delivery. I can confirm it is back on the van for delivery today.

Posted 10 months ago

“Paid extra for next day delivery. All emails confirmed the next day delivery, but package not delivered for 5 days. This is more FedEx's fault than Opie Oils, but I wasted money paying for faster delivery.”

Posted 11 months ago

Thanks for the review. We do apologise for the delay with Fedex. I can see from the tracking unfortunately due to excess traffic your order arrived too late at the depot to go out for delivery the following day. Due to the bank holiday this then meant your order was delayed until the Tuesday. Once again we apologise on behalf of Fedex for the inconvenience.

Posted 10 months ago

“I ordered an oil filter for my mini clubman 2.0 cooper s on order no 1629461. I phoned today to check why it had not arrived to be told it was annotated for collection.l explained that I marked it for free delivery,it was no made clear when I ordered the filter,l am very dissapointed having used your company before with no issues. Poor show”

Posted 11 months ago

Thanks for the review. I can see your order was placed with the "click and collect" shipping service which is the only free option listed for your order. Our free delivery is for orders over £75. The website defaults to the cheapest shipping option due to our location in Cornwall. This means the collection option must have been manually selected at the time of ordering. I hope that clears things up.

Posted 11 months ago

“Waiting to long to dispatch the items”

Posted 11 months ago

Thank you so much for taking the time to let us know about your experience with Opie Oils. We are sorry that your order took too long to be dispatched. Due to unforeseen circumstances we had some delays in the warehouse which have since been rectified. I can only apologise for the day delay over the delivery estimate.

Posted 11 months ago

“My delivery took 10 days to arrive (via FedEx) which meant I had to order more oil locally to carry out the oil change I had planned for the Bank Holiday weekend. Really poor service and I was given absolutely no explanation as to why this happened, I'm unlikely to order from Opie again which is a shame”

Posted 11 months ago

Thank you so much for your feedback, Tom. We appreciate that you took the time to let us know about your experience with our delivery services. We apologize for the delay; it should not have taken 10 days for your order to arrive and we should have provided an explanation. We hate to hear that we have lost your business and would like to know how we can make things better for you in the future. Please let us know if there is anything we can do to improve our services.

Posted 11 months ago

“Took 2 weeks from order to delivery with no updates, multiple tracking numbers sent and all showed nothing. No information to why it took so long until I chased them. Very poor service from a supplier I would normally recommend.”

Posted 1 year ago

Thank you for taking the time to leave a review, Martin. We completely understand your frustration regarding the time it took for your order to be delivered and the lack of updates as to why it was taking so long. This is not our usual level of service so we would like to find out what went on here. We are so sorry that this happened and we would love to make it up to you.

Posted 11 months ago

“After being promised a delivery for the next day, and paying extra for it. I told the gentleman three times that it was important that we received it the next day, as we had been let down by someone else, he assured me it would be there,. I told him my husband had 3 jobs booked in and it was urgently needed. However nothing arrived, my husband had to cancel all three jobs at a cost of £600 to us, plus liss of custom as he had to let them down at short notice. The man finally came today at 2.00pm with our order, which I have refused as it is no use to us now. When I rang up all I got was it got sent to the wrong depot. No real apology or nothing. So apart from the embarrassment of having to let customers , down loosing the money, plus the customers, you can understand why we are so angry about it.”

Posted 1 year ago

Thank you very much for taking the time to provide feedback. We are sorry to hear about the inconvenience you and your husband experienced after ordering from us. Despite your clear communication of the importance of the order being delivered the next day, your expectations were not met. We are sorry to hear about the loss of customs and money that your husband incurred as a result. We are very sorry for what happened and apologize for the situation.

Posted 11 months ago

“After waiting 6 working days I finally received the oil I ordered. But it was someone else order. The invoice inside the box had all the personal details name / add/ mobile number add email only had without much trouble I could have got their dob serious breach of GDPR rules . my question was who got all my details again gdpr says you have to tell me but no in the answer on that one . They did send out replacement oil which arrived following day which was great. They said the incorrect item would be collected the following Monday . It’s Tuesday now. So not impressed. Would I use again not sure . They asked me for a review they got one . Service is king and protection of customers personal info.”

Posted 1 year ago

Thanks for the review. We do apologise for the mixup with your order. Unfortunately we are all human and some mistakes can happen. I can confirm the customer who received your order and invoice has destroyed it. Once again we apologise for the mistake and any inconvenience.

Posted 1 year ago

“Order was later than the date promised and finally has been delivered to the wrong address. FedEx has let themselves down on this order by not checking the correct post code. I have contacted them and they have shown it delivered to the wrong address. What's worse is that the person at that address has signed for acceptance of it.”

Posted 1 year ago

Thanks for the review. We do apologise for the issues with Fedex. This is not the service we expect from them. Our customer services team are always on hand for any issues with delivery on 01209 202949.

Posted 1 year ago

“Oil has not arrived yet, ordered over a week ago!”

Posted 1 year ago

Thanks for the review. We do apologise for the delay with your order. Unfortunately a combination of delays with Fedex and then the Easter bank holiday caused the order to arrive late. This is not up to our usual standard and do apologise on behalf of Fedex.

Posted 1 year ago

“Ordered on a Tuesday morning, didn't het untill late Saturday”

Posted 1 year ago

Thanks for the review. We do apologise for the delay with your order. Due to your location in Northern Ireland, deliveries can take slightly longer than to mainland UK.

Posted 1 year ago

“Ordered oil filter and oil using my car reg and engine type but filter was wrong and car started complaining about low oil pressure. Took car to local mechanic who was quick to express I shouldn’t rely on internet company’s. His sources only suggested two types of filter for my car compared to the several by Opie. I will say delivery was quick by Opie, not sure if I wilmm m use again though.”

Posted 1 year ago

Thanks for the review. I can see when your registration number is entered into our website two options are shown depending on which engine is in the car. Unfortunately it looks like the wrong option was selected which would be why the filter was incorrect. For any enquiries or queries we have a technical team who will be happy to help on 10209 202944.

Posted 1 year ago

“Read the trust pilot review”

Posted 1 year ago

Hello, thank you for your review. We are sorry for the issues you have experienced. I would firstly like to say that we value all of our customers. From new to existing, small orders to large. We will always endeavour to do our upmost to help and meet the customers needs. On this occasion, your order was placed over the weekend when we were closed. Your order was among many other orders that were received. We will always try and dispatch every order that is received as soon as possible. We do offer the option for "priority" this means that the order will be dispatched sooner. This does not mean that we will only dispatch these types of orders but instead get them dispatched quicker. Regarding the email from FedEx, your order confirmation that you receive once you place your order contains the below information: "if your order is being sent via FedEx, you may receive an email from them with a tracking number. This means that we've booked the delivery with FedEx, but doesn't necessarily mean that we've made it available for them to collect or that it's been picked up by them. The tracking number is valid, but will not show activity within the FedEx network until their first parcel scan." We strive to do our very best both post & pre sale. We are sorry that your experience was not a positive one on this occasion, we have done as much as we can to inform & assist you with this order.

Posted 1 year ago

“jkbniihibhniibgbjuujbikjbujibvujikvbughboiughboi8”

Posted 1 year ago

«
1
2
3
4
5
»

Opie Oils is rated 4.8 based on 10,550 reviews