Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.72

4.7 Rating 1,832 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very impressed with the quality of the logs, they seem to burn much longer than our last supplier.”

Helpful Report

Hi Yvonne, Thanks so much for your kind review, we really do appreciate it. We're so glad to hear you're happy with our logs :) Enjoy! Logs Online Team

“Very good service delivery was excellent and the wood looks good”

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Hi Denise, Thank you for your kind review, we really appreciate it. We hope you enjoy our logs as much as we do! :) Logs Online Team

“A very prompt service from start to delivery of logs and the logs are a good quality logs.”

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Hi Ian, Thank you for your review. We're so pleased to hear that you are happy with our service, this makes us happy :) Enjoy your logs! Logs Online Team

“First time ordering for us 👍”

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Hi Jenny, Great to see the thumbs up! :D Enjoy! Logs Online Team

“Very good service. Extremely helpful driver who managed to deliver the logs into my garage. Kiln dried logs are excellent burners”

Helpful Report

Hi Maureen, Thank you for your kind review. We're so glad to hear that you are happy with the service you had received and our products too :) Enjoy! Logs Online Team

“It’s a real plus to be able to choose your delivery date … great service and the logs were stacked neatly in the garage. The logs are very good quality and burn beautifully in the log burner.”

Helpful Report

Hi Deborah, Thank you for your kind review, we really do appreciate it :) We hope you enjoy our products. Enjoy!! Logs Online Team

“Excellent, efficient service.”

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Hi Christina, Thank you for your kind review. Enjoy! Logs Online Team

“Very good logs - I bought the kiln dried oak”

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Hi, Thanks for your kind review :) Enjoy! Logs Online Team

“Ist class service. Ordered on line and via phone on another occasion and both times impeccable service.”

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Hi David, Thank you for your fab review! We hope you enjoy our products :) Kind Regards, Logs Online Team

“Excellent service, prompt delivery, good logs, what more needs to be said?”

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Hi Ian, Thanks so much for your kind review. Enjoy!! :) Logs Online Team

“Quick and efficient delivery ,the logs a size easy to move and stack.nice heat off them was well.”

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Hi Barbara, Thank you so much for your review. Enjoy! Logs Online Team

“Great logs and service at a resonable price. I would go anywhere else now as so easy and the logs are high quality. dry hardwood so burn easily, hot and clean.”

Helpful Report

Hi Geoff, Thank you so much for your kind review, we really do appreciate it. We're so pleased to hear that you're happy with our service and products, this makes us happy :) Enjoy! Logs Online Team

“I’ve just received my second order of logs from Logs Online. The service is super-efficient. The logs are an ideal length, with a mix of width, and burn beautifully. I expect to place another order before too long.”

Helpful Report

Hi, Thank you so much for your kind review, we really appreciate it. We're so glad to hear that you're happy with our products :) Enjoy! Logs Online Team

“The web site is easy to navigate, the order process was simple, had to wait longer than I had wanted to but the product is good, the price was sensible although it would have been nice to see it £1 per kg cheaper.”

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Hi Brian, Thank you for your kind review, we appreciate it :) Enjoy! Logs Online Team

“Friendly service and delivery on time. The pallet was positioned carefully in the position we requested.”

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Hi Chris, Thanks so much for your kind review. Enjoy! :) Logs Online Team

“Good quality birch logs, well packaged.”

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Hi, Thank you so much for your review. We're so glad to hear that you're happy with our logs :) Enjoy! Logs Online Team

“Great, fast service!”

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Hi, Thank you for your kind review, we appreciate it :) Enjoy! Logs Online Team

“Easy to order. Delivery was a date we chose and logs arrived on a pallet all wrapped up. Will definitely uses this company again”

Helpful Report

Hi Leigh, Thank you so much for your kind review. We're so pleased to hear that you're happy with our logs :) Enjoy! Logs Online Team

“Delivered on time. Good quality wood. Very happy”

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Hi Wendy, Thank you for your review, we really appreciate it. Enjoy! Logs Online Team

“Lovely wood pellets, the nice light coloured ones which are the 'best' Packed nicely in unbranded clear packaging. Great for own branding!”

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Hi Becky, Thank you so much for your lovely review, we really appreciate it. Enjoy! Logs Online Team

Logs Online is rated 4.7 based on 1,832 reviews