Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,920 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order did not arrive as quickly as expected, but I am still giving this company a 5 star rating, because of the level of service I received, and the quality of the logs. When I called to make sure that my logs would arrive before Christmas, the lady I spoke to said that someone would call me back soon with news. Rather to my surprise, someone did soon call, and explained that some drivers had phoned in sick due to Covid symptoms, and that my order should be with me the next day. On the expected day I called again for confirmation, and once more someone responded quickly, with an email that my logs would definitely be with me the next day. The transport company sent me tracking details, verifying that the logs were out for delivery that day, and later amended this with an approximate hour of delivery. They arrived, well wrapped, and the driver was very helpful. The logs are tightly packed in their crate, one is not paying for too much air. The range of thicknesses of the logs is good; not too big and not too small. They are all the same length, and most importantly, they are dry and burn very well. The price is not cheap, but the product is of good quality, and the company does seem to care about their customers; so on balance it is worth the cost, I would say. Many thanks; Mark”

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“Excellent logs. Burn perfectly. Delivered in nets worked perfectly for us. Very efficient delivery driver as well”

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“I didn’t realise that the logs I ordered came from the EU. I ordered a huge bag of logs. They couldn’t be delivered on time because of problems at the borders. So I was offered a delivery of logs in nets, which were so much easier to carry through the house into the garden. I was very pleased! We still have got the logs in time for Christmas! Would order again and definitely recommend them. They really care to provide a good service.”

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“Excellent service lovely helpful delivery driver unloaded everything a d stored it in our garage. Brilliant thank yi7”

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“Super quick delivery and good communications throughout. I am sure that their customer service is just as great as their order fulfillment, but I have not had any issues at all so I’ve had no cause to contact them.”

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“Very prompt service at a very busy time of year. Easy and helpful delivery and good quality logs.”

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“I've been using kiln dried logs since 2010. This is my first year with Logs Online. Ash and oak very good, the best I have had yet. Delivery polite, efficient, timely. Customer relations excellent.”

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“very quick service, will buy again.”

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“Great service, will definitely order again”

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“Fantastic service, great logs and priced well. One very happy purchaser. Will definitely buy again”

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“Excellent product. Excellent service”

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“Excellent customer service with clear communication around delivery times, even in this difficult pandemic. And Bonfire is terrific - well worth the money.”

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“Delivery good, on time, driver very helpful. Nice logs.”

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“Good quality delivered as arranged, very helpful driver.”

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“Very happy with the logs, delivered on time. Great quality.”

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“Great product and a speedy service,will definitely use again.”

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“The crate of logs arrived on time with a curtesy call just before to check all ok. The crate was well stacked and weather wrapped. I will use logs online again in the future.”

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“perfect firewood delivered when promised, many thanks”

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“After pre ordering a solo bonfire from a competitor for a slightly lower price, I wasn’t given an accurate date as to when it would become available. After waiting a while after the first date I was told, I checked on logs online to see that it was in stock and ready for delivery. It was slightly more expensive, but I swallowed that and sure enough, a few days later it arrived. Just used it for the first time and it is worth the hype, smoke free and just awesome. Great fast service from logs online.”

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“Brilliant service, delivered with care. Very impressed. The logs are good too!”

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Logs Online is rated 4.7 based on 1,920 reviews