Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,922 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always pleased with Logs Online. Delivery was much better this time using DPD.”

Helpful Report

Hi Laura, Thank you for your kind review. We hope you enjoy using our products :) Logs Online Team

“Logs arrived when indicated, operative unloaded pallet in spot asked for. Logs have burnt well so far. Pleased.”

Helpful Report

Hi John, Thanks so much for you kind review, we really appreciate it. Enjoy! Logs Online Team

“Really happy with my order, but it’d be helpful if your delivery partner bought the heavy deliveries into the house.”

Helpful Report

Hi Tabitha, Thank you for your review, we really appreciate it. The drivers only have a 15 minute time frame per delivery to be able to get through all of their deliveries on that day so doing so would take a lot more time unfortunately. We're so pleased to hear that you are happy with your order :) Enjoy! Logs Online

“Great service and logs, burn well and produce lots of heat. Will be buying more.”

Logs Online 5 star review on 24th November 2022

Helpful Report

“The logs were delivered on time and the driver got them right to my door despite a narrow drive. The quality I of the logs is good and they light so much better than other logs from small suppliers. I’m very happy.”

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“Great service and product”

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“Fantastic logs, the best we've had from anywhere, absolutely bone dry, burn perfectly. Just a shame that the courier company delivered the pallets flush to a wall side on - making it impossible to get the logs out! Had to unstack and re-stack the whole delivery which took all afternoon!”

Helpful Report

“Super helpful, great communication, helpful delivery drivers. Would recommend :)”

Helpful Report

Hi Lindsay, Thank you for such a kind review, we appreciate it :) Enjoy! Logs Online Team

“I ordered some logs for my pizza oven, the logs arrived promptly as described. The website is easy to use and prices are very competitive for the amount I ordered.”

Helpful Report

Hi Brian, Thank you so much for your kind review, we really appreciate it :) Enjoy! Logs Online Team

“great product good value”

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Hi John, Thanks for your review :) Enjoy! Logs Online Team

“Good service as usual. Very helpful and friendly delivery.”

Helpful Report

Hi Susan, Thank you for your kind review. We're so glad to hear you're happy with our service :) Kind Regards, Logs Online Team

“Excellent product, well packaged for transportation. Good email communication. Delivery with Palletway arrived on the arranged date/ time. Will use this company again.”

Helpful Report

Hi Jessica, Thank you so much for your review. We're so pleased to hear you're happy with our product and service :) Enjoy! Logs Online Team

“Very pleased with service,delivery was on time.would recommend them!”

Helpful Report

Hi Giacomo, Thank you for your kind review, we appreciate it :) Enjoy! Logs Online Team

“Great quality wood which burns well in my stove. Delivered on time by a helpful driver. Will order again.”

Helpful Report

Hi Duncan, Thanks so much for your kind review. We're so pleased to hear that you're enjoying our logs :) Logs Online Team

“We are very impressed with the quality of the logs, they seem to burn much longer than our last supplier.”

Helpful Report

Hi Yvonne, Thanks so much for your kind review, we really do appreciate it. We're so glad to hear you're happy with our logs :) Enjoy! Logs Online Team

“Very good service delivery was excellent and the wood looks good”

Helpful Report

Hi Denise, Thank you for your kind review, we really appreciate it. We hope you enjoy our logs as much as we do! :) Logs Online Team

“A very prompt service from start to delivery of logs and the logs are a good quality logs.”

Helpful Report

Hi Ian, Thank you for your review. We're so pleased to hear that you are happy with our service, this makes us happy :) Enjoy your logs! Logs Online Team

“First time ordering for us 👍”

Helpful Report

Hi Jenny, Great to see the thumbs up! :D Enjoy! Logs Online Team

“Very good service. Extremely helpful driver who managed to deliver the logs into my garage. Kiln dried logs are excellent burners”

Helpful Report

Hi Maureen, Thank you for your kind review. We're so glad to hear that you are happy with the service you had received and our products too :) Enjoy! Logs Online Team

“It’s a real plus to be able to choose your delivery date … great service and the logs were stacked neatly in the garage. The logs are very good quality and burn beautifully in the log burner.”

Helpful Report

Hi Deborah, Thank you for your kind review, we really do appreciate it :) We hope you enjoy our products. Enjoy!! Logs Online Team

Logs Online is rated 4.7 based on 1,922 reviews